# SuperBot

> SuperBot is a customizable AI customer support agent for business websites. You train it on your own approved knowledge (website pages, documents, FAQs, products, and policies), embed a chat widget with one line of code, and it answers visitors instantly in 35 languages, captures and qualifies leads, books calls, tracks orders, and hands conversations off to a human with full context. It works on any website and has native apps and plugins for Shopify, Wix, WordPress and WooCommerce, Webflow, Squarespace, Square Online and Adobe Commerce.

A fuller single-file version is at https://superbotapp.ai/llms-full.txt.

## Plain-text product references

- [Product overview](https://superbotapp.ai/content/product.md)
- [Pricing details](https://superbotapp.ai/content/pricing.md)
- [Features list](https://superbotapp.ai/content/features.md)

## What SuperBot does

- Answers customer questions from your approved knowledge and shows source labels when matched knowledge supports the reply. Citations are not guaranteed on every reply.
- Captures and qualifies leads, shares configured Calendly or Cal.com booking links, and looks up orders read-only through a configured order connection after checking the order identifier and customer's email.
- Hands off to your team in one shared inbox with the full conversation history attached.
- Surfaces analytics: resolution rate, CSAT, sentiment, missed answers, leads, and knowledge gaps to fix.
- Matches your brand: widget style, icon, label, greeting, colors, and escalation rules.

Connected features require their relevant integrations and settings. Order connections are available for Shopify, Wix, WooCommerce, Adobe Commerce, Squarespace and Square; embedding the widget alone does not connect a store's orders. Human handoff waits for your team to respond.

## Pricing

- **Free** — free forever, 200 conversations/month, the full product, with a linked SuperBot badge. No card required.
- **Starter** — $25/month (or $240/year), 2,000 conversations/month, customizable or removable branding.
- **Pro** — $60/month (or $576/year), unlimited conversations/month, customizable or removable branding.
- Every feature is included on every plan, with unlimited team members.

## Where to get it

- Any website: one script tag — https://superbotapp.ai/signup
- Shopify App Store: https://apps.shopify.com/superbot-ai
- Wix App Market: https://www.wix.com/app-market/superbot
- WordPress.org plugin: https://wordpress.org/plugins/superbot/
- Claude directory: https://claude.ai/directory/superbot
- ChatGPT apps: https://chatgpt.com/plugins/plugin_asdk_app_6aa3107aae6c819191638f1915ade4a1
- MCP connector docs (Claude, ChatGPT, Codex): https://superbotapp.ai/docs/mcp
- G2 profile and reviews: https://www.g2.com/products/superbot/reviews

## Core pages

- [SuperBot | Customer Support AI Agent for Websites](https://superbotapp.ai): Customizable AI customer support agent for any business website. Train it on your knowledge, answer visitors, capture leads, book calls, and hand off to humans.
- [Product](https://superbotapp.ai/product): Explore SuperBot's website AI agent, knowledge training, lead capture, booking, human handoff, analytics, and customer support workflows.
- [Pricing](https://superbotapp.ai/pricing): Simple SuperBot pricing — a free-forever plan plus Starter and Pro, billed monthly or yearly. No trial, no credit card to start.
- [Try SuperBot on your own store](https://superbotapp.ai/try): Paste your store's address and chat with SuperBot answering from your own homepage, policy pages and product catalog. Free, no sign-up.
- [Features](https://superbotapp.ai/features): Explore the complete SuperBot feature stack for AI support, sales, scheduling, automation, knowledge, analytics, and team workflows.
- [How It Works](https://superbotapp.ai/how-it-works): See how SuperBot goes from account setup to trained AI agent, connected channels, workflow automation, and launch readiness.
- [Get Started](https://superbotapp.ai/get-started): Start your SuperBot rollout with the right business context, launch goal, knowledge sources, and channel plan.
- [Free Tools for Online Stores](https://superbotapp.ai/tools): Free tools for online stores: an AI FAQ generator, return and shipping policy generators, a chatbot ROI calculator and an AI support cost calculator. No sign-up.
- [Support](https://superbotapp.ai/support): Get SuperBot support for onboarding, sales, partnerships, billing, account help, or production support.
- [About](https://superbotapp.ai/about): Learn how SuperBot is building an AI operating layer for modern customer-facing businesses.
- [SuperBot for Agencies & Freelancers](https://superbotapp.ai/agencies): Install SuperBot's AI support chatbot on client stores: a free plan to start, no per-seat fees, apps for Shopify, Wix, WordPress, Squarespace and Square. Earn 25% recurring for life.
- [Affiliate Program](https://superbotapp.ai/affiliate-program): Join the SuperBot affiliate program and refer businesses that need AI support, sales, and automation.
- [Install guides for every platform](https://superbotapp.ai/help): Step-by-step SuperBot install and troubleshooting guides for Shopify, Wix, WordPress, Webflow, Squarespace, and every other supported platform.
- [SuperBot docs | Connectors, integrations and install guides](https://superbotapp.ai/docs): Documentation for SuperBot: connect your workspace to Claude, ChatGPT and Codex over MCP, send support events to Klaviyo, and install the widget on any platform.
- [Get the same AI assistant on your site, free](https://superbotapp.ai/powered-by): The chat assistant you just used runs on SuperBot. Add one to your own store or website: it answers from your own content, hands chats to your team, and the free plan covers 200 conversations a month.

## Platforms

- [AI Chatbot for Your Platform](https://superbotapp.ai/ai-chatbot-for): Add a customer-support AI agent to Shopify, Wix, WordPress, Webflow, Squarespace, or any custom site. Install steps, what it answers, and pricing.
- [AI Chatbot for Shopify](https://superbotapp.ai/ai-chatbot-for/shopify): AI support agent for Shopify: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Wix](https://superbotapp.ai/ai-chatbot-for/wix): AI support agent for Wix: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Squarespace](https://superbotapp.ai/ai-chatbot-for/squarespace): AI support agent for Squarespace: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Webflow](https://superbotapp.ai/ai-chatbot-for/webflow): AI support agent for Webflow: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for WordPress](https://superbotapp.ai/ai-chatbot-for/wordpress): AI support agent for WordPress: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for WooCommerce](https://superbotapp.ai/ai-chatbot-for/woocommerce): AI support agent for WooCommerce: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for BigCommerce](https://superbotapp.ai/ai-chatbot-for/bigcommerce): AI support agent for BigCommerce: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Framer](https://superbotapp.ai/ai-chatbot-for/framer): AI support agent for Framer: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Custom Website](https://superbotapp.ai/ai-chatbot-for/custom-website): AI support agent for Custom Website: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Adobe Commerce (Magento 2)](https://superbotapp.ai/ai-chatbot-for/adobe-commerce): AI support agent for Adobe Commerce (Magento 2): trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for PrestaShop](https://superbotapp.ai/ai-chatbot-for/prestashop): AI support agent for PrestaShop: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for OpenCart](https://superbotapp.ai/ai-chatbot-for/opencart): AI support agent for OpenCart: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Big Cartel](https://superbotapp.ai/ai-chatbot-for/big-cartel): AI support agent for Big Cartel: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Shift4Shop](https://superbotapp.ai/ai-chatbot-for/shift4shop): AI support agent for Shift4Shop: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Volusion](https://superbotapp.ai/ai-chatbot-for/volusion): AI support agent for Volusion: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Spree Commerce](https://superbotapp.ai/ai-chatbot-for/spree): AI support agent for Spree Commerce: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.
- [AI Chatbot for Salesforce Commerce Cloud](https://superbotapp.ai/ai-chatbot-for/salesforce-commerce-cloud): AI support agent for Salesforce Commerce Cloud: trained on your content, answers customers, captures leads, and hands off to humans. Free plan available.

## Install guides

- [SuperBot for Shopify — Install and Launch Guide](https://superbotapp.ai/help/shopify): Install SuperBot on Shopify, ground answers in products and policies, test the storefront agent, and troubleshoot common launch issues.
- [SuperBot for Webflow — Install and Troubleshooting](https://superbotapp.ai/help/webflow): Install the SuperBot chat widget on Webflow, understand publishing and plan requirements, and troubleshoot common setup issues.
- [SuperBot for Wix — install and launch guide](https://superbotapp.ai/help/wix): Install SuperBot on Wix, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Squarespace — install and launch guide](https://superbotapp.ai/help/squarespace): Install SuperBot on Squarespace, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for WordPress — install and launch guide](https://superbotapp.ai/help/wordpress): Install SuperBot on WordPress, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for WooCommerce — install and launch guide](https://superbotapp.ai/help/woocommerce): Install SuperBot on WooCommerce, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for BigCommerce — install and launch guide](https://superbotapp.ai/help/bigcommerce): Install SuperBot on BigCommerce, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Framer — install and launch guide](https://superbotapp.ai/help/framer): Install SuperBot on Framer, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Custom Website — install and launch guide](https://superbotapp.ai/help/custom-website): Install SuperBot on Custom Website, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Adobe Commerce (Magento 2) — install and launch guide](https://superbotapp.ai/help/adobe-commerce): Install SuperBot on Adobe Commerce (Magento 2), confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for PrestaShop — install and launch guide](https://superbotapp.ai/help/prestashop): Install SuperBot on PrestaShop, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for OpenCart — install and launch guide](https://superbotapp.ai/help/opencart): Install SuperBot on OpenCart, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Big Cartel — install and launch guide](https://superbotapp.ai/help/big-cartel): Install SuperBot on Big Cartel, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Shift4Shop — install and launch guide](https://superbotapp.ai/help/shift4shop): Install SuperBot on Shift4Shop, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Volusion — install and launch guide](https://superbotapp.ai/help/volusion): Install SuperBot on Volusion, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Spree Commerce — install and launch guide](https://superbotapp.ai/help/spree): Install SuperBot on Spree Commerce, confirm the widget is live, and fix the issues that most often block a launch.
- [SuperBot for Salesforce Commerce Cloud — install and launch guide](https://superbotapp.ai/help/salesforce-commerce-cloud): Install SuperBot on Salesforce Commerce Cloud, confirm the widget is live, and fix the issues that most often block a launch.

## Industries

- [AI chatbot for your industry](https://superbotapp.ai/industries): How a website AI support agent works for dental practices, clinics, real estate, law firms, restaurants, hotels, salons, gyms, home services, and more.
- [AI chatbot for dentists and dental practices](https://superbotapp.ai/industries/dentists): An AI chatbot for dental practices: answers insurance, cost and new-patient questions from your own pages, books visits, and routes urgent pain to staff.
- [AI chatbot for medical clinics](https://superbotapp.ai/industries/medical-clinics): A front-office AI chatbot for clinics: hours, locations, referrals and booking from your own pages. No medical advice; urgent symptoms go to staff.
- [AI chatbot for real estate agents](https://superbotapp.ai/industries/real-estate): An AI chatbot for real estate: captures buyer and seller leads from listing pages, books viewings and valuations, and answers process questions 24/7.
- [AI chatbot for law firms](https://superbotapp.ai/industries/law-firms): An AI intake assistant for law firms: explains practice areas, fees and next steps from your own pages, books consultations, and never gives legal advice.
- [AI chatbot for restaurants and cafés](https://superbotapp.ai/industries/restaurants): An AI chatbot for restaurants: answers menu, allergen, hours and private-dining questions from your own pages, and sends diners to your booking page.
- [AI chatbot for hotels and B&Bs](https://superbotapp.ai/industries/hotels): An AI chatbot for hotels, B&Bs and rentals: answers check-in, amenity and policy questions in 35 languages and points guests to your booking engine.
- [AI chatbot for salons and spas](https://superbotapp.ai/industries/salons-and-spas): An AI chatbot for salons and spas: answers price, timing and aftercare questions from your menu, books appointments and hands tricky requests to staff.
- [AI chatbot for gyms and fitness studios](https://superbotapp.ai/industries/fitness-studios-and-gyms): An AI chatbot for gyms and studios: membership, timetable and first-class questions answered from your pages, trial sessions booked, leads captured.
- [AI chatbot for plumbers, HVAC and cleaners](https://superbotapp.ai/industries/home-services): An AI chatbot for plumbers, HVAC and cleaning companies: checks service areas, captures job details for quotes and books estimates, day or night.
- [AI chatbot for ecommerce stores](https://superbotapp.ai/industries/ecommerce): An AI chatbot for online stores: answers product, sizing and shipping questions from your catalogue, looks up orders read-only, and hands off returns.
- [AI chatbot for SaaS companies](https://superbotapp.ai/industries/saas): An AI support agent for SaaS: answers from your docs and pricing page with sources, books demos, captures trial leads and hands bugs to your team.
- [AI chatbot for tutoring and education](https://superbotapp.ai/industries/tutoring-and-education): An AI chatbot for tutoring centres, course creators and schools: answers course, fee and enrolment questions and books assessments or trial lessons.

## Integrations and docs

- [Integrations](https://superbotapp.ai/integrations): Connect SuperBot to your website platform, ecommerce stack, CRM, email, Slack, and webhooks.
- [How to Set Up an AI Support Chatbot from ChatGPT](https://superbotapp.ai/docs/chatgpt-support-chatbot): Put SuperBot on your store, connect it to ChatGPT with the approved SuperBot app, then review chats, find missed questions and teach new answers from ChatGPT.
- [How to Set Up an AI Support Chatbot from Claude](https://superbotapp.ai/docs/claude-support-chatbot): Put SuperBot on your store, add the approved SuperBot connector in Claude, then review chats, find missed questions and teach new answers from Claude.
- [SuperBot connector for Claude and ChatGPT](https://superbotapp.ai/docs/mcp): Connect your SuperBot workspace to Claude, ChatGPT or Codex over MCP. Read your support conversations, find the questions your AI could not answer, and teach it new answers.
- [Connect Klaviyo to SuperBot | Setup and privacy](https://superbotapp.ai/docs/klaviyo): Connect Klaviyo securely, choose SuperBot support events, test delivery, and manage or revoke access.
- [HubSpot AI Chatbot Integration: Chat to Contacts](https://superbotapp.ai/integrations/hubspot): Connect HubSpot to the SuperBot AI chatbot. Each chat lead with an email creates or updates a HubSpot contact via a Private App token. Free on every plan.
- [Salesforce AI Chatbot Integration: Chat to Leads](https://superbotapp.ai/integrations/salesforce): Connect Salesforce to the SuperBot AI chatbot over OAuth. Chat leads become Salesforce Lead records with LeadSource SuperBot. No token to paste.
- [Pipedrive AI Chatbot Integration for Chat Leads](https://superbotapp.ai/integrations/pipedrive): Connect Pipedrive to the SuperBot AI chatbot with your API token. Chat leads become Pipedrive persons with name, email, and phone. Free on every plan.
- [Mailchimp AI Chatbot Integration, Double Opt-In](https://superbotapp.ai/integrations/mailchimp): Connect Mailchimp to the SuperBot AI chatbot. New chat leads join your audience as pending (double opt-in); existing members get updated names and phone.
- [Kit (ConvertKit) AI Chatbot Integration](https://superbotapp.ai/integrations/kit): Connect Kit, formerly ConvertKit, to the SuperBot AI chatbot. Chat leads with an email are subscribed to the Kit form you choose. Paste a key and form ID.
- [Slack AI Chatbot Integration: Lead & Chat Alerts](https://superbotapp.ai/integrations/slack): Connect Slack to the SuperBot AI chatbot. Get a channel message for new leads, form submissions, new chats, and escalations to a human.
- [Calendly AI Chatbot Integration: Book in Chat](https://superbotapp.ai/integrations/calendly): Connect Calendly to the SuperBot AI chatbot. Save your scheduling link and SuperBot offers it in chat when visitors want to book a call or appointment.
- [Cal.com AI Chatbot Integration: Book in Chat](https://superbotapp.ai/integrations/calcom): Connect Cal.com to the SuperBot AI chatbot. Save your cal.com booking link and SuperBot shares it in chat when a visitor is ready to book.
- [Zapier AI Chatbot Integration via Catch Hooks](https://superbotapp.ai/integrations/zapier): Connect the SuperBot AI chatbot to Zapier with a Catch Hook. Lead, form, conversation, and escalation events arrive as JSON for any Zap you build.
- [AI Chatbot Webhooks: Signed JSON Event Delivery](https://superbotapp.ai/integrations/webhooks): Send SuperBot AI chatbot events to your own endpoint. Signed JSON POSTs with HMAC-SHA256 for leads, forms, new chats, and escalations, with retries.
- [SuperBot Zapier integration and API](https://superbotapp.ai/docs/zapier): Connect SuperBot to 7,000+ apps with Zapier: new lead, new conversation and escalation triggers, plus add-training-answer and create-lead actions.

## Comparisons

- [SuperBot vs the Alternatives](https://superbotapp.ai/compare): Side-by-side comparisons of SuperBot vs Intercom, Zendesk, Tidio, Crisp, Drift, Gorgias and more — setup, pricing, customization, and human handoff.
- [SuperBot vs Intercom](https://superbotapp.ai/compare/intercom): Compare SuperBot with Intercom for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Zendesk](https://superbotapp.ai/compare/zendesk): Compare SuperBot with Zendesk for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Tidio](https://superbotapp.ai/compare/tidio): Compare SuperBot with Tidio for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Crisp](https://superbotapp.ai/compare/crisp): Compare SuperBot with Crisp for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Drift](https://superbotapp.ai/compare/drift): Compare SuperBot with Drift for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Freshdesk](https://superbotapp.ai/compare/freshdesk): Compare SuperBot with Freshdesk for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Gorgias](https://superbotapp.ai/compare/gorgias): Compare SuperBot with Gorgias for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs HubSpot Chat](https://superbotapp.ai/compare/hubspot-chat): Compare SuperBot with HubSpot Chat for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Help Scout](https://superbotapp.ai/compare/help-scout): Compare SuperBot with Help Scout for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs LiveChat](https://superbotapp.ai/compare/livechat): Compare SuperBot with LiveChat for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Chatbase](https://superbotapp.ai/compare/chatbase): Compare SuperBot with Chatbase for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Chatling](https://superbotapp.ai/compare/chatling): Compare SuperBot with Chatling for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs SiteGPT](https://superbotapp.ai/compare/sitegpt): Compare SuperBot with SiteGPT for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Shopify Inbox](https://superbotapp.ai/compare/shopify-inbox): Compare SuperBot with Shopify Inbox for website AI customer support, setup, pricing, customization, and handoff.
- [SuperBot vs Wix Smart Chat](https://superbotapp.ai/compare/wix-chat): Compare SuperBot with Wix Smart Chat for website AI customer support, setup, pricing, customization, and handoff.

## Alternatives

- [Support software alternatives, compared](https://superbotapp.ai/alternatives): Honest shortlists of alternatives to Intercom, Zendesk, Tidio, Crisp, Gorgias and more, with vendor-sourced starting prices checked September 2026.
- [Best Intercom alternatives in 2026](https://superbotapp.ai/alternatives/intercom): Intercom alternatives compared on seat and Fin outcome pricing: SuperBot, Zendesk, Help Scout, Crisp and Freshdesk, with prices checked October 2026.
- [Best Zendesk alternatives in 2026](https://superbotapp.ai/alternatives/zendesk): Zendesk alternatives for 2026: Freshdesk, Help Scout, SuperBot, Intercom and Gorgias compared on per-agent pricing, AI usage and setup effort.
- [Best Tidio alternatives in 2026](https://superbotapp.ai/alternatives/tidio): Tidio alternatives compared: SuperBot, Crisp, LiveChat, Gorgias and HubSpot. See how each meters AI and human conversations, with prices checked October 2026.
- [Crisp alternatives in 2026: price and AI compared](https://superbotapp.ai/alternatives/crisp): Crisp alternatives for 2026: SuperBot, Tidio, LiveChat, Help Scout and Intercom compared on agent limits, AI credits and workspace pricing.
- [Drift alternatives after the 2026 sunset](https://superbotapp.ai/alternatives/drift): Drift is being sunset. Compare Drift alternatives — 1mind, SuperBot, HubSpot, Intercom and LiveChat — for lead capture, meeting booking and answers.
- [Best Freshdesk alternatives in 2026](https://superbotapp.ai/alternatives/freshdesk): Freshdesk alternatives for 2026: Zendesk, SuperBot, Help Scout, Gorgias and Crisp compared on per-agent cost, AI session pricing and fit.
- [Best Gorgias alternatives in 2026](https://superbotapp.ai/alternatives/gorgias): Gorgias alternatives for ecommerce: SuperBot, Tidio, Zendesk, Intercom and Freshdesk compared on ticket pricing, AI interaction fees and store fit.
- [Best HubSpot Chat alternatives in 2026](https://superbotapp.ai/alternatives/hubspot-chat): HubSpot Chat alternatives: SuperBot, Intercom, Tidio, LiveChat and Crisp compared on free-tier limits, seat pricing and HubSpot Credits.
- [Best Help Scout alternatives in 2026](https://superbotapp.ai/alternatives/help-scout): Help Scout alternatives for 2026: SuperBot, Freshdesk, Zendesk, Crisp and Intercom compared on per-user cost, AI resolution fees and chat.
- [Best LiveChat alternatives in 2026](https://superbotapp.ai/alternatives/livechat): LiveChat alternatives: SuperBot, Tidio, Crisp, Intercom and HubSpot compared on per-user pricing, AI Agent resolutions and free plans, checked October 2026.
- [Best Chatbase alternatives in 2026](https://superbotapp.ai/alternatives/chatbase): Chatbase alternatives compared on message credits, branding fees and free-plan limits: SuperBot, Chatling, SiteGPT, Tidio and Crisp. Prices checked October 2026.
- [Best Chatling alternatives in 2026](https://superbotapp.ai/alternatives/chatling): Chatling alternatives for 2026: SuperBot, Chatbase, SiteGPT, Tidio and HubSpot compared on AI credits, seats, branding removal and free plans. Checked October 2026.
- [Best SiteGPT alternatives in 2026](https://superbotapp.ai/alternatives/sitegpt): SiteGPT alternatives with a free plan or lower entry price: SuperBot, Chatling, Chatbase, Tidio and Crisp compared on chatbots, message caps and branding fees. Checked October 2026.
- [Best Shopify Inbox alternatives in 2026](https://superbotapp.ai/alternatives/shopify-inbox): Shopify Inbox alternatives for stores that need more than the free app: SuperBot, Gorgias, Tidio, Chatbase and Crisp compared on AI training, pricing and handoff. Checked October 2026.
- [Best Wix Chat and Smart Chat alternatives in 2026](https://superbotapp.ai/alternatives/wix-chat): Wix Smart Chat alternatives: SuperBot, Tidio, Crisp, Chatling and Chatbase compared on AI credits, what the agent learns from and handoff. Checked October 2026.

## Guides and articles

- [Blog](https://superbotapp.ai/blog): Guides, playbooks, and field notes for running modern, AI-first customer support with SuperBot.
- [Wix Smart Chat AI credits explained, and what happens when they run out](https://superbotapp.ai/blog/wix-smart-chat-ai-credits-explained): Wix Smart Chat runs on your plan's AI credits and goes offline when they run out. How the allowances work and how to plan for your volume.
- [Tidio pricing explained: how conversations, Lyro AI and Flows are metered](https://superbotapp.ai/blog/tidio-pricing-explained): Tidio bills billable conversations, Lyro AI conversations and Flows visitors on separate meters. Here is how each one works, with October 2026 prices.
- [Shopify Inbox or a trained AI support agent? How to decide](https://superbotapp.ai/blog/shopify-inbox-vs-ai-chatbot): Shopify Inbox is free and answers from store content. A trained AI agent learns from more sources. How to decide, with October 2026 pricing.
- [Intercom Fin alternatives for small teams, compared on pricing and fit](https://superbotapp.ai/blog/intercom-fin-alternatives): Intercom Fin bills per seat and per outcome. Compare it with Gorgias, Tidio and SuperBot on price structure, minimums and fit.
- [Gorgias pricing explained: how tickets and AI resolutions are billed](https://superbotapp.ai/blog/gorgias-pricing-explained): Gorgias bills by ticket volume, with AI Agent charged per interaction. Here is how the plan tiers and AI rates work, with October 2026 prices.
- [Chatbase alternatives for small teams, compared on pricing and limits](https://superbotapp.ai/blog/chatbase-alternatives): Chatbase bills in message credits and charges $99 a month to remove its branding. Compare it with Chatling, SiteGPT and SuperBot on limits and total cost.
- [Tidio alternatives for small teams, compared on pricing and fit](https://superbotapp.ai/blog/best-tidio-alternatives): Compare Tidio with Chatbase, Chatling, SiteGPT and SuperBot on price, usage limits and fit. Prices checked in October 2026, with sources.
- [AI chatbots for Webflow: what to check before you install one](https://superbotapp.ai/blog/best-chatbots-for-webflow): Before you add an AI chatbot to a Webflow site, check custom code access, training sources, order questions, handoff and languages.
- [AI chatbots for Squarespace: what to check before you install one](https://superbotapp.ai/blog/best-chatbots-for-squarespace): Before you add an AI chatbot to a Squarespace site, check your plan, code access, training sources, order questions and handoff. A practical checklist.
- [AI chatbots for ecommerce: what to compare before you buy](https://superbotapp.ai/blog/best-ai-chatbot-ecommerce): Compare AI chatbots for an online store on order lookups, product answers, handoff, languages and cost. A buyer checklist with October 2026 pricing.
- [Shopify order tracking chatbot, done safely](https://superbotapp.ai/blog/shopify-order-tracking-chatbot): Let Shopify customers check order status in chat: verify the order number and checkout email, show only safe fields, keep access read-only, and test it.
- [Free AI chatbot for your website: how to judge it](https://superbotapp.ai/blog/best-free-ai-chatbot-website): Evaluate free website chatbot plans with checks for billing limits, source accuracy, privacy, human handoff, installation, and a reusable test scorecard.
- [WooCommerce order status chatbot, done safely](https://superbotapp.ai/blog/woocommerce-order-status-chatbot): Set up read-only WooCommerce order answers with a matching order number and billing email, safe response fields, rate limits and human handoff.
- [Choosing an AI chatbot app for Wix](https://superbotapp.ai/blog/wix-ai-chatbot-comparison): A practical checklist of technical and business tests to run before you add an AI chatbot to your Wix site, focused on ecommerce and support needs.
- [How to add an AI chatbot to Webflow](https://superbotapp.ai/blog/webflow-ai-chatbot-setup): Practical, step-by-step guide to adding a reliable, fast chatbot to a Webflow site, with install options, chat logic, accessibility and testing tips.
- [Add AI live chat to Squarespace](https://superbotapp.ai/blog/squarespace-live-chat-ai): Step-by-step guide to add an AI live chat to a Squarespace site using Code Injection (Business plan+) and test, secure and tune it for customers.
- [Reduce repeat support tickets in ecommerce](https://superbotapp.ai/blog/reduce-support-tickets-small-ecommerce): A practical playbook for measuring repeat tickets, fixing common causes and adding clear self-service answers in a small ecommerce store.
- [Multilingual customer support with AI](https://superbotapp.ai/blog/multilingual-customer-support-ai): Choose languages, prepare source content, test handoffs and measure AI customer support across a multilingual audience.
- [3 customer support KPIs to start with](https://superbotapp.ai/blog/customer-support-kpis-that-matter): Define and improve resolution rate, customer satisfaction and knowledge gaps with practical measures for a small support team.
- [5 lead qualification questions for chatbots](https://superbotapp.ai/blog/chatbot-lead-qualification-questions): Five focused chatbot questions that quickly qualify website leads, with phrasing, branching logic and what to do with each answer.
- [Why AI support answers should cite sources](https://superbotapp.ai/blog/ai-support-agent-citations-trust): Show the source behind AI support answers so customers and agents can check claims, spot missing content and correct mistakes.
- [AI chatbot human handoff rules that work](https://superbotapp.ai/blog/ai-chatbot-human-handoff-rules): Practical, testable rules for when a chatbot should hand a conversation to a human, plus message templates, verification steps and monitoring tips.
- [How to add an AI chatbot to a Shopify store](https://superbotapp.ai/blog/ai-chatbot-for-shopify-store-guide): Step-by-step guide to add an AI chatbot to your Shopify store, what it must answer, and how to test, measure and hand off to humans.
- [WordPress AI chatbot plugin setup guide](https://superbotapp.ai/blog/wordpress-ai-chatbot-plugin-setup): Step-by-step guide to install and configure an AI chatbot plugin on WordPress without editing your theme or touching template files.
- [The 2026 AI support stack for fewer tools](https://superbotapp.ai/blog/ai-support-stack-2026): Turn website traffic into answered questions, qualified leads, booked calls, and clean handoffs without building a bloated support operation.
- [Train an AI agent without losing brand voice](https://superbotapp.ai/blog/train-ai-agent-brand-voice): Turn FAQs, policy pages, product details, and team tone into answers that feel approved before a customer asks.
- [$25 AI agent vs help desk, compared](https://superbotapp.ai/blog/ai-vs-helpdesk-cost): A frank breakdown of where AI customer support is genuinely better, where a traditional help desk still wins, and where the line actually sits in 2026.
- [Knowledge gaps: the AI support metric](https://superbotapp.ai/blog/ai-support-knowledge-gaps): Resolution rate is a lagging indicator. The leading indicator is the question your agent couldn't answer. Here is how to close them weekly.
- [Designing a chat widget customers open](https://superbotapp.ai/blog/ai-chat-widget-design): Color, motion, copy, placement — small choices that move open-rate by surprising amounts.
- [Real estate website chatbots: capture leads without steering](https://superbotapp.ai/blog/real-estate-website-chatbot-lead-capture): Learn how to set up a real estate website chatbot that captures buyer and seller leads 24/7 without steering users.
- [Law firm website chatbots: intake without giving legal advice](https://superbotapp.ai/blog/law-firm-website-chatbot-intake): Learn how law firm website chatbots handle legal intake 24/7 without crossing the line into giving unauthorized legal advice.
- [What a restaurant website chatbot should answer (and what it shouldn't)](https://superbotapp.ai/blog/restaurant-website-chatbot-faq): Learn what a restaurant website chatbot should and shouldn't handle, from menu questions to bookings, and how to set one up properly.
- [A Zendesk AI alternative for small businesses: what to check](https://superbotapp.ai/blog/zendesk-ai-alternative-small-business): Quick checklist for small businesses choosing a Zendesk AI alternative: what features to test, questions to ask, and a 2-week pilot plan.
- [Tidio Lyro vs a knowledge-trained support agent: an honest look](https://superbotapp.ai/blog/tidio-lyro-vs-superbot): Quick, practical comparison of LLM-first chat assistants (like Tidio Lyro) vs knowledge-trained support agents for online stores — what to test and pick.
- [What Intercom Fin actually costs per month at your volume](https://superbotapp.ai/blog/intercom-fin-cost-explained): How to calculate what Intercom Fin will actually cost your business each month — step-by-step metrics to gather, formulas to use, and ways to lower the bill.

## Glossary

- [Customer Support and AI Glossary](https://superbotapp.ai/glossary): Plain-English definitions of customer support and AI terms: RAG, hallucination, deflection, resolution rate, FCR, CSAT, NPS, handoff and more.
- [What is an AI customer support agent? Definition](https://superbotapp.ai/glossary/ai-customer-support-agent): What an AI customer support agent is, how it differs from a rule-based chatbot, what it should and should not do, and how to evaluate one fairly.
- [What is a chatbot? Definition and examples](https://superbotapp.ai/glossary/chatbot): What a chatbot is, the difference between rule-based and AI chatbots, where each works in customer support, and the mistakes that make customers hate them.
- [What is conversational AI? Definition and guide](https://superbotapp.ai/glossary/conversational-ai): What conversational AI means, how it works, how it relates to chatbots and AI agents, and where it goes wrong in customer support.
- [What is RAG? Definition and examples](https://superbotapp.ai/glossary/retrieval-augmented-generation): What retrieval-augmented generation (RAG) is, how it works in customer support, why it reduces hallucinations, and what it cannot fix on its own.
- [What is an AI hallucination? Definition and guide](https://superbotapp.ai/glossary/hallucination): What an AI hallucination is, why language models invent answers, what it looks like in customer support, and practical ways to reduce and catch it.
- [What is grounding in AI? Definition and examples](https://superbotapp.ai/glossary/grounding): What grounding and citations mean for AI support answers, how they differ, how to check them, and why a citation is not proof an answer is right.
- [What is a knowledge base? Definition and examples](https://superbotapp.ai/glossary/knowledge-base): What a knowledge base is, what belongs in one, how it powers self-service and AI answers, and how to keep it accurate as policies change.
- [What is chatbot fallback rate? Definition](https://superbotapp.ai/glossary/fallback-rate): What chatbot fallback rate means, how to calculate it, what a rising or falling rate tells you, and why a very low fallback rate can be a warning sign.
- [What is deflection rate? Definition and examples](https://superbotapp.ai/glossary/deflection-rate): What deflection rate means, how to calculate it, why it overstates success when measured alone, and which metrics to pair it with.
- [What is resolution rate? Definition and examples](https://superbotapp.ai/glossary/resolution-rate): What resolution rate means for support teams and AI agents, how to calculate it, how vendors define it differently, and how to sanity-check it.
- [What is first contact resolution? Definition](https://superbotapp.ai/glossary/first-contact-resolution): What first contact resolution (FCR) is, the formula, how to measure it honestly with repeat-contact windows, and how AI chat affects it.
- [What is first response time? Definition and guide](https://superbotapp.ai/glossary/first-response-time): What first response time (FRT) means, how to calculate it, whether bot replies should count, and why a fast first reply is not a fast resolution.
- [What is average handle time? Definition and guide](https://superbotapp.ai/glossary/average-handle-time): What average handle time (AHT) is, the standard formula, how AI chat changes it, and why optimising for low AHT alone backfires.
- [What is CSAT? Definition and examples](https://superbotapp.ai/glossary/csat): What CSAT (customer satisfaction score) is, the formula, how to run it on chatbot and human conversations, and the response-bias traps to avoid.
- [What is NPS? Definition and examples](https://superbotapp.ai/glossary/nps): What Net Promoter Score (NPS) is, the formula and score bands, where it came from, and why it is a relationship metric rather than a support-ticket metric.
- [What is customer effort score? Definition](https://superbotapp.ai/glossary/customer-effort-score): What customer effort score (CES) is, how to ask and calculate it, where it came from, and what high-effort support experiences look like.
- [What is sentiment analysis? Definition and guide](https://superbotapp.ai/glossary/sentiment-analysis): What sentiment analysis is, how support teams use it on chats and tickets, its limits with sarcasm and short messages, and how it complements CSAT.
- [What is human handoff? Definition and examples](https://superbotapp.ai/glossary/human-handoff): What human handoff (escalation) is in AI support, when a bot should hand off, what context to pass, and the handoff mistakes that frustrate customers.
- [What is a shared inbox? Definition and examples](https://superbotapp.ai/glossary/shared-inbox): What a shared inbox is for support teams, how it differs from a group email address, key features to look for, and how it fits with AI chat.
- [What is omnichannel support? Definition and guide](https://superbotapp.ai/glossary/omnichannel-support): What omnichannel support means, how it differs from multichannel, what it takes to do well, and when a smaller business should not chase every channel.
- [What is live chat? Definition and examples](https://superbotapp.ai/glossary/live-chat): What live chat is, how it compares with email and phone support, how AI has changed it, and how to set honest expectations when no one is online.
- [What is lead capture? Definition and examples](https://superbotapp.ai/glossary/lead-capture): What lead capture is, how chat-based lead capture works, what details to ask for, consent basics, and how to route leads to a CRM without losing context.
- [What is lead qualification? Definition and guide](https://superbotapp.ai/glossary/lead-qualification): What lead qualification is, common frameworks such as BANT, how chat can qualify leads without interrogating visitors, and how to route the results.
- [What is an appointment booking bot? Definition](https://superbotapp.ai/glossary/appointment-booking-bot): What an appointment booking bot is, how it connects to scheduling tools, where it helps (services, clinics, B2B demos), and setup mistakes to avoid.
- [What is WISMO? Definition and examples](https://superbotapp.ai/glossary/order-status-lookup): What WISMO (where is my order) means, how automated order status lookup works, why identity verification matters, and how to keep it read-only and safe.
- [What is multilingual support? Definition](https://superbotapp.ai/glossary/multilingual-support): What multilingual support is, how AI changes it, which content still needs human translation, and how to test answer quality in each language.
- [What is a knowledge gap in AI support? Definition](https://superbotapp.ai/glossary/knowledge-gaps): What knowledge gaps are in AI customer support, how to find them in chat data, how to prioritise fixes, and why they matter more than raw automation rates.
- [What is intent detection? Definition and examples](https://superbotapp.ai/glossary/intent-detection): What intent detection is, how it works in chatbots and support analytics, how LLMs changed it, and how to design an intent list that stays useful.
- [What is prompt injection? Definition and examples](https://superbotapp.ai/glossary/prompt-injection): What prompt injection is, direct vs indirect attacks, why it matters for customer support chatbots, and practical ways to limit the damage.
- [What is an SLA? Definition and examples](https://superbotapp.ai/glossary/sla): What an SLA means in customer support, typical SLA metrics, how to set realistic targets, and how AI chat and business hours affect them.
- [Deflection vs resolution: what's the difference?](https://superbotapp.ai/glossary/ticket-deflection-vs-resolution): The difference between ticket deflection and resolution, why deflection overstates AI chatbot success, and how to measure both honestly.
- [What is self-service support? Definition](https://superbotapp.ai/glossary/self-service): What self-service customer support is, the main self-service channels, how AI chat fits in, and how to know whether self-service is helping or blocking.

## Tools and resources

- [AI Support Cost Calculator](https://superbotapp.ai/tools/support-cost-calculator): Free calculator: what AI customer support costs at your volume on Intercom, Zendesk, Tidio, Crisp, Chatbase, and SuperBot — August 2026 public pricing.
- [AI Chatbot Evaluation Checklist and Scorecard](https://superbotapp.ai/resources/ai-chatbot-evaluation-checklist): Evaluate an AI support chatbot with 20 practical test cases, a free CSV scorecard, and a repeatable method for comparing answer quality and human handoff.
- [Free FAQ Generator for Online Stores](https://superbotapp.ai/tools/faq-generator): Generate 10 to 15 store FAQs from your website or a short description. Free AI FAQ generator for any online store, answers written only from your content.
- [Free Return Policy Generator](https://superbotapp.ai/tools/return-policy-generator): Create a clear return and refund policy for your online store: return window, item condition, return shipping, exchanges, final-sale items and refunds. Free.
- [Free Shipping Policy Generator](https://superbotapp.ai/tools/shipping-policy-generator): Write a shipping policy for your store: processing time, carriers, domestic and international rates, free-shipping threshold, tracking and lost packages. Free.
- [Chatbot ROI Calculator](https://superbotapp.ai/tools/chatbot-roi-calculator): Estimate the hours and money an AI support chatbot could save from your own numbers, compared with SuperBot's plan prices. Every figure shows its math.

## About

- Company and contact: https://superbotapp.ai/about · https://superbotapp.ai/support · support@superbotapp.ai
- Service status: https://status.superbotapp.ai
- Blog feed: https://superbotapp.ai/blog/feed.xml