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Multi-channel inbox

SuperBot vs Crisp

Multi-channel shared inbox priced per workspace, with a set number of agents per plan.

Crisp already prices per workspace, so seat fees are not the difference. Its plans include a set number of agents — 2 free, 4 on Mini at $45 a month, 10 on Essentials at $95, 20+ on Plus at $295 — with $10 for each extra agent, and a shared inbox that spans email, social and messaging channels. SuperBot includes unlimited teammates and focuses on grounded AI answers on your website. Choose Crisp for channel breadth; choose SuperBot for the website agent.

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  • No credit card
  • Runs alongside Crisp
  • Unlimited teammates

At a glance

How each one bills you.

Crisp figures are from its own pricing page, checked . Plans change, so confirm before you buy.

Pricing

$0–$60per workspace, per month

Vendor source

Mini $45/mo per workspace (4 agents)

Team seats

Unlimitedon every plan, free included

Vendor source

Agents included per plan (2, 4, 10, 20+); $10 a month for each extra agent

AI usage

Included200 / 2,000 / unlimited conversations

Vendor source

Each paid plan includes a set AI credit allowance; none on Free

Pricing model

How Crisp charges.

The Crisp model

Crisp charges a flat rate per workspace. Each plan includes a number of agents: Free covers 2, Mini ($45 a month) 4, Essentials ($95) 10 and Plus ($295) 20 or more, and additional agents are $10 a month each. Paid plans include a set AI credit allowance. Crisp's own knowledge base is listed on Essentials and Plus.

Worked example

A six-person team on Mini pays $45 plus two extra agents at $10 each, so $65 a month. Needing the knowledge base as well moves you to Essentials at $95.

The same team on SuperBot

SuperBot has no agent count at all: the six people, and the next six, fit on Starter at $25 a month for 2,000 conversations.

Research notes

What is different about Crisp?

Vendor sources reviewed
Crisp offers a shared customer messaging workspace with AI and automation features. Its pricing is per workspace, so workspace billing alone is not a unique difference between Crisp and SuperBot.

Fit guidance is our assessment; these are not measured performance results.

Which workflow fits your team?

Keep Crisp on your shortlist if a shared messaging workspace and its included support tools match your workflow. Compare SuperBot on its knowledge, handoff, plan limits, and actual answer quality rather than assuming Crisp bills per seat.

The test worth running

Choose the plan that fits your real team size and run a representative AI conversation. Record credits used, knowledge maintenance, and the human handoff. Compare the whole monthly bill at the same workload.

Credit where due

Where Crisp is stronger.

Channel breadth

Crisp lists email, Messenger, Instagram, X, Telegram, SMS, Viber, Line, phone and WhatsApp Business across its plans. SuperBot's inbox is for website conversations; WhatsApp is only a visitor link.

A built-in help center

On Essentials and Plus, Crisp includes a knowledge base.

Free for two agents

A two-person team gets a shared inbox at no cost, which is a sensible starting point if chat volume is modest.

Our assessment, based on Crisp's published product and pricing pages.

Why evaluate SuperBot

Where SuperBot differs from Crisp.

Headcount never changes the plan

Crisp's workspace price still steps up with agents. SuperBot has no agent allowance to outgrow — everyone is included.

Quality of the AI answer

SuperBot answers from the URLs, text, help articles and Training Q&A you approve, and labels the source when matched knowledge supports the reply.

Same features on every tier

Crisp gates some features, like its knowledge base, to higher plans. SuperBot's plans differ only by conversation limit.

Fit

Who should choose which.

Choose Crisp if

  • Email, social and messaging apps must land in the same inbox as website chat.
  • Your team fits comfortably in the free or Mini agent allowance.
  • You use Crisp's help center and your AI credit usage is steady.

Choose SuperBot if

  • Website chat is most of your volume and answer quality matters more than channel count.
  • Your team grows seasonally and you do not want to pay per extra agent.
  • You want a free plan with the full AI agent, not a subset.

See it before you switch

The inbox your team would work in.

The real SuperBot inbox, filled with sample conversations.

Tour the product

app.superbotapp.ai

REAL PRODUCT UI

Side by side

SuperBot and Crisp, row by row.

Feature
SuperBot
Verify with Crisp
Billing unit
SuperBotPer workspace, unlimited teammates
CrispPer workspace, agents included per plan, $10 per extra
Plan steps
SuperBot$0 → $25 → $60
Crisp$0 → $45 → $95 → $295
Channels
SuperBotWebsite chat; WhatsApp as a visitor link
CrispEmail, social, SMS, WhatsApp Business and more
AI usage
SuperBotInside the monthly conversation limit
CrispAI credits included per paid plan
Knowledge base
SuperBotHelp articles on every plan
CrispOn Essentials and Plus
Integrations
SuperBotHubSpot, Salesforce, Pipedrive, Klaviyo, Mailchimp, Kit, Slack webhooks, Zapier
CrispConfirm the ones you use

Before switching: run your real customer questions and one full handoff through both products.

Migration

Moving from Crisp.

If Crisp's inbox is doing its job and the AI answers are the gap, add SuperBot to the website and leave the other channels on Crisp while you compare.

What you can bring

  • Your help pages, product pages and policies — by URL.
  • Crisp help center articles, if they are public — also by URL.
  • Internal notes and exact wording you want — pasted text and Training Q&A.

What stays behind

  • Crisp conversations, contacts and channel connections stay where they are; SuperBot has no importer for them.
  • Social and messaging channels keep running in Crisp if you still need them.

SuperBot pricing

Flat, predictable. From $0.

Every plan has every feature; yearly billing saves 20%.

Full plan comparison

Free

$0/mo

Free forever — no credit card

200 conversations / mo

  • Every feature
  • Unlimited teammates
  • Linked SuperBot badge
Get started free

Starter

$25/mo

$20/mo billed yearly

2,000 conversations / mo

  • Every feature
  • Unlimited teammates
  • Customize or remove the badge
Get Starter

Pro

$60/mo

$48/mo billed yearly

Unlimited conversations

  • Every feature
  • Unlimited teammates
  • Customize or remove the badge
Get Pro

Questions

SuperBot vs Crisp, answered.

Want a straight answer about your setup? Talk to a human — a real person reads every message.

Does Crisp charge per seat?

Crisp's pricing page describes a flat rate per workspace. Each plan includes a set number of agents, and extra agents are $10 a month each.

So what is the real pricing difference?

Agent limits. Crisp includes 2, 4, 10 or 20+ agents depending on plan; SuperBot includes unlimited teammates on all three plans, from $0.

Can SuperBot handle Instagram or email like Crisp?

No. SuperBot's shared inbox is for website conversations and handoff; WhatsApp is available as a visitor link, not a WhatsApp Business inbox.

Which has the better free plan?

It depends on the job. Crisp's free plan gives two agents a shared inbox; SuperBot's gives unlimited teammates the full AI agent for 200 conversations a month.

Does Crisp include a knowledge base?

Crisp lists its knowledge base on the Essentials and Plus plans. SuperBot includes help-centre articles on every plan and can also learn from public URLs — including Crisp help center pages, if yours are public.

Keep comparing

Other comparisons.

See all comparisons

Try SuperBot on your own content.

Keep Crisp for your other channels and try SuperBot on the website. Free for 200 conversations a month, with no agent limit.

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