Which workflow fits your team?
Evaluate Tidio when you want to combine visual Flows with Lyro and human support. Evaluate SuperBot when the priority is an agent trained on your content with one workspace plan and unlimited team seats.
Live chat and AI agent
vsSuperBot vs Tidio
Compare SuperBot and Tidio on billing, support workflows, and fit. Start with the documented differences, then test both with the same customer questions.
Research notes
What is different about Tidio?
Tidio includes customer-service tools, Flows, and the Lyro AI Agent. Lyro supports knowledge-based answers and actions; it is more than a scripted chat widget. Tidio meters customer-service conversations, Lyro conversations, and Flows separately.
The test worth running
Separate human conversations from AI conversations in your forecast. Run the same policy exception and order question through both products. Verify that a free allowance renews before treating it as a recurring free plan.
Vendor sources reviewed . Fit guidance is our assessment; these are not measured performance results.
Fit, not hype
Start with the workflow each product is built around
Start with your must-have workflows, then confirm the exact Tidio plan and SuperBot configuration that support them.
What SuperBot does today
- Per-workspace pricing — unlimited seats
- AI support is the primary product workflow
- Public URL, pasted-text, product, article, and Q&A knowledge
- Source labels on matched grounded replies
- 35 widget languages out of the box
What to check with Tidio
- The current pricing model and usage meter
- Your required knowledge sources and answer quality
- The exact handoff workflow your team needs
- Integrations and plan limits, confirmed directly
Why evaluate SuperBot
The SuperBot contract you can verify today
Three things that are true of every SuperBot workspace, on every plan, right now.
One price for the whole workspace
Free, $25, or $60 a month covers everyone on your team. There is no per-seat fee, no per-resolution fee, and no per-channel fee to model.
Every feature on every plan
Paid plans raise the conversation limit and let you customize or remove the widget badge. They do not unlock features that the free plan is missing.
Answers you can trace
Replies are grounded in the URLs, text, products, articles, and Training Q&A you approve, and the widget shows the source that supported the answer.
Decision checklist
Verify the same workflow in both products
Billing differences below come from the vendor sources above. The remaining rows give you specific questions to test in Tidio and SuperBot.
Swipe the table sideways to see the Tidio column.
Feature
SuperBotPricing
$0 / $25 / $60 per workspace
Plan and selected quotas for customer service, Lyro AI, and Flows.
Team seats
No per-seat fee
Confirm operator limits and roles for the selected plan.
Monthly conversations
200 / 2,000 / unlimited
The first 50 Lyro conversations are a lifetime allowance; recurring Lyro allowances require a paid plan.
Knowledge input
Public URLs, pasted text, products, articles, Training Q&A
Check which source types Tidio supports
Source labels
Shown when a matched source supports the reply
Ask Tidio to show a real answer with its source
Languages
35 selectable widget languages
Check language coverage on the Tidio plan you want
Human handoff
Website inbox with full conversation context
Test the Tidio handoff your team would actually use
Outgoing automation
Supported connectors, Zapier Catch Hooks, and HTTPS webhooks
Confirm the connectors you need exist in Tidio
Before switching: run the same real customer questions, handoff, integration, and billing scenario in both products.
Pricing
Flat, predictable pricing
No per-seat, per-resolution, or per-channel surprises. Yearly billing saves 20%.
Free
The complete support product with a linked SuperBot badge.
$0/mo
Free forever — no credit card
- 200 conversations / month
- Linked Powered by SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Starter
Everything a small team needs to run support on autopilot.
$25/mo
$20/mo billed yearly
- 2,000 conversations / month
- Customize or remove the SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Pro
Unlimited volume with customizable widget branding.
$60/mo
$48/mo billed yearly
- Unlimited conversations
- Customize or remove the SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Migration
Switching from Tidio, answered
Can SuperBot run alongside Tidio?
Yes. SuperBot only needs a script tag on your website, so you can keep Tidio exactly as it is while SuperBot answers first-line questions. Escalations hand off to your team, so nothing has to be switched over on day one.
How long does it take to move from Tidio to SuperBot?
It depends on how much content you want indexed, where the widget goes, and which integrations you need. SuperBot does not currently offer an automated importer from another provider, so plan the work rather than assuming a one-click migration.
Will I lose the conversation history I have in Tidio?
SuperBot stores the conversations that happen in SuperBot. It does not import history from another provider, so export anything you need to keep from Tidio before you cancel it.
Does SuperBot match every Tidio feature I use today?
Not automatically. Walk us through your current setup and we will tell you which parts have a supported equivalent, which need configuration, and which are genuine gaps — before you commit.
What does SuperBot cost compared with Tidio?
SuperBot is $0, $25, or $60 per month for the whole workspace, with every feature on every plan and no per-seat fee. Yearly billing takes 20% off. Price that against the plan and seat count you would actually buy today — we do not republish other vendors' price lists here because they change.
Get started
Try SuperBot on your own content
Run it alongside Tidio for a week and compare the answers your customers actually get. Free forever up to 200 conversations a month — no credit card.