Pricing
$0–$60per workspace, per month
Vendor source
Starter from $24.17/mo on the Annually option, 100 billable conversations/mo
Live chat and AI agent
SuperBot vs Tidio
Live chat, visual Flows and the Lyro AI Agent, each metered on its own quota.
Tidio combines live chat, visual Flows and the Lyro AI Agent, and meters each separately: the free plan has 50 conversations a month and 50 Lyro conversations once, and Starter is from $24.17 a month on the Annually option for 100 conversations. SuperBot has one meter — 200, 2,000 or unlimited conversations a month — with the AI agent on every plan. Tidio suits small stores that like building Flows; SuperBot suits teams that want one number to forecast.
- No credit card
- Runs alongside Tidio
- Unlimited teammates
SuperBotAI support agent
TidioLive chat and AI agent
At a glance
How each one bills you.
Tidio figures are from its own pricing page, checked . Plans change, so confirm before you buy.
Team seats
Unlimitedon every plan, free included
Vendor source
Operator limits vary by plan; confirm them for the tier you pick
AI usage
Included200 / 2,000 / unlimited conversations
Vendor source
Lyro conversations are their own quota; the free 50 are a one-time allowance
Pricing model
How Tidio charges.
The Tidio model
Tidio is not billed per conversation alone. A plan sets quotas for customer-service conversations, Lyro AI conversations and Flows separately. The free plan includes 50 conversations a month and 50 Lyro conversations as a lifetime allowance. Starter is from $24.17 a month on the Annually option with 100 billable conversations, and Growth starts at $49.17 a month, from 250 billable conversations.
Worked example
A shop handling 600 chats a month needs a Growth tier above the 250-conversation entry point, plus enough Lyro capacity for the share the AI answers — two numbers to size instead of one.
The same team on SuperBot
On SuperBot the same 600 chats fit inside Starter's 2,000 conversations for $25 a month, AI included. Conversation definitions differ between vendors, so compare on your own traffic.
Research notes
What is different about Tidio?
Vendor sources reviewed
Tidio includes customer-service tools, Flows, and the Lyro AI Agent. Lyro supports knowledge-based answers and actions; it is more than a scripted chat widget. Tidio meters customer-service conversations, Lyro conversations, and Flows separately.
Fit guidance is our assessment; these are not measured performance results.
Which workflow fits your team?
Evaluate Tidio when you want to combine visual Flows with Lyro and human support. Evaluate SuperBot when the priority is an agent trained on your content with one workspace plan and unlimited team seats.
The test worth running
Separate human conversations from AI conversations in your forecast. Run the same policy exception and order question through both products. Verify that a free allowance renews before treating it as a recurring free plan.
Credit where due
Where Tidio is stronger.
Visual Flows
Tidio's Flows builder handles pop-ups, triggers and scripted journeys. SuperBot answers from knowledge and does not offer a visual flow builder.
Lyro learns from support content
Tidio says Lyro scrapes your support content to build its knowledge base, so it is more than a canned-reply bot.
A low entry price for tiny volume
A store with very few chats can live on the free plan, and the paid entry tier is priced for small shops.
Our assessment, based on Tidio's published product and pricing pages.
Why evaluate SuperBot
Where SuperBot differs from Tidio.
One meter instead of three
SuperBot plans are defined by conversations per month. There is no separate AI quota and no Flows allowance to watch.
Store data, read-only
SuperBot reads products, stock and orders but never writes to the store, and it checks an order lookup against the customer's email before answering.
The AI renews every month
The free plan's 200 conversations reset monthly, and the AI agent answers all of them — it is not a one-off trial allowance.
Fit
Who should choose which.
Choose Tidio if
- You rely on Flows for pop-ups and scripted journeys you would otherwise rebuild.
- Your volume fits in the free plan and Lyro's lifetime allowance is enough.
- You want Lyro and human chat in one tool and your quotas are predictable.
Choose SuperBot if
- You would rather size one conversation limit than three quotas.
- Customers ask order-status questions and you want email-verified, read-only lookups.
- You expect busy months and want 2,000 conversations for $25.
See it before you switch
The inbox your team would work in.
The real SuperBot inbox, filled with sample conversations.
Tour the productapp.superbotapp.ai
REAL PRODUCT UISide by side
SuperBot and Tidio, row by row.
Feature
SuperBot
Verify with Tidio
Billing unit
SuperBotWorkspace plan with one conversation limit
TidioPlan plus conversation, Lyro and Flows quotas
Free plan
SuperBot200 conversations every month, AI included
Tidio50 conversations a month; 50 Lyro conversations once
Automation style
SuperBotAnswers from approved knowledge; escalation rules
TidioVisual Flows plus Lyro
Order questions
SuperBotRead-only lookups verified against the customer's email
TidioCheck which store actions Lyro can take on your plan
Email marketing
SuperBotLeads to Klaviyo, Mailchimp or Kit
TidioConfirm the integrations you use
Platforms
SuperBotShopify, Wix, WordPress/WooCommerce, Webflow, Squarespace, Square Online, Adobe Commerce, any site
TidioConfirm your platform
Before switching: run your real customer questions and one full handoff through both products.
Migration
Moving from Tidio.
Leaving Tidio is mostly about knowledge, not flow diagrams: SuperBot learns from your pages rather than from scripted branches.
What you can bring
- Shipping, returns and sizing pages — add them by URL as knowledge sources.
- Answers that only exist inside Tidio replies — paste them in or add them as Training Q&A.
- Email-capture Flows — recreate them as lead capture into SuperBot's CRM and on to Klaviyo, Mailchimp or Kit.
What stays behind
- Flows themselves do not convert; rebuild only the ones that captured leads.
- Chat history and contacts are not imported — export them before closing the Tidio account.
SuperBot pricing
Flat, predictable. From $0.
Every plan has every feature; yearly billing saves 20%.
Full plan comparisonFree
$0/mo
Free forever — no credit card
200 conversations / mo
- Every feature
- Unlimited teammates
- Linked SuperBot badge
Starter
$25/mo
$20/mo billed yearly
2,000 conversations / mo
- Every feature
- Unlimited teammates
- Customize or remove the badge
Pro
$60/mo
$48/mo billed yearly
Unlimited conversations
- Every feature
- Unlimited teammates
- Customize or remove the badge
Questions
SuperBot vs Tidio, answered.
Want a straight answer about your setup? Talk to a human — a real person reads every message.
Is Tidio priced per conversation?
Partly. Tidio's pricing page sets separate quotas for customer-service conversations, Lyro AI conversations and Flows on each plan, rather than one conversation count.
Does SuperBot have a separate AI quota like Lyro?
No. The AI agent is on every SuperBot plan and every conversation counts toward one monthly limit: 200, 2,000 or unlimited.
Does Tidio's free Lyro allowance renew?
Tidio describes the first 50 Lyro conversations as a lifetime allowance; recurring Lyro capacity needs a paid plan. SuperBot's free 200 conversations renew monthly.
Can SuperBot replace Tidio Flows?
Not one for one. SuperBot has no visual flow builder; it answers from your knowledge, captures leads and escalates to people.
Can SuperBot check order status?
Yes, read-only. It verifies the lookup against the customer's email and never changes anything in the store.
Keep comparing
Other comparisons.
Try SuperBot on your own content.
Install SuperBot on your store next to Tidio and run your ten most common questions through both. 200 conversations a month are free.