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SuperBot
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ecommerce platform

AI chatbot for Shopify

SuperBot is a customer-support AI agent built to live on a Shopify storefront — answering shipping, return, sizing, and product questions from real store data, capturing leads, and handing off complex orders to your team with full context.

Get started free
Open on Shopify App Store
  • Free forever plan
  • No credit card
  • Every feature on every plan

Install

How to add SuperBot to Shopify

Five steps, start to finish. No developer required.

  1. 01

    Create your free workspace

    Sign up for SuperBot (free) and create your workspace.

  2. 02

    Point it at your site

    Paste your Shopify store URL — SuperBot crawls your product catalog, policy pages, and help docs.

  3. 03

    Add it to Shopify

    Install the SuperBot Shopify app (or paste a single snippet into theme.liquid).

  4. 04

    Approve the first answers

    Review the agent's first answers in Training and approve the replies you want it to reuse.

  5. 05

    Go live

    Go live. Answer your first real customer the same day.

The result

The SuperBot launcher on every page of your Shopify site, answering from the content you trained it on.

Get it onShopify App StoreRead the complete Shopify install and launch guide
Paste before </body>Your account fills in the site ID
<script id="superbot-web-script"
  data-site-id="YOUR_SITE_ID"
  data-api-base="https://superbotapp.ai"></script>
<script src="https://superbotapp.ai/widget/web/superbot-web.js" async></script>

Prefer code to the Shopify App Store install? This one embed works on any site — your account gives you the exact snippet with your site ID.

On Shopify

What it does on a Shopify site.

Order status comes from the connected Shopify store; the rest is the same product on every plan.

Every feature

Grounded answers

Answers from your own store content — with the source shown.

Trained answers first, then your pages and documents. When the answer isn't there, SuperBot says so and offers a person instead of guessing.

35 languages

Speaks your visitor's language.

Detects the language and replies in it — from the same approved answers.

Order tracking

“Where is my order?” — answered in chat.

Live order status in the widget once order lookup is connected for your Shopify store.

Leads & CRM

Every visitor can become a lead.

Capture contact details mid-conversation and send them to HubSpot, Salesforce, Pipedrive or Slack.

Shared inbox

Humans step in with full context.

Assign, prioritise and reply from one inbox — no customer repeats themselves.

Practical workflows

What the agent handles on a Shopify site.

Product and sizing guidance

Answer fit, compatibility, material, variant, and availability questions from the product page before uncertainty turns into cart abandonment.

Shipping, returns, and order status

Explain the store's current policies with source links, then route authenticated order questions through the connected order-lookup workflow.

Sales and wholesale qualification

Collect product interest, quantity, destination, and contact details for high-intent or B2B requests, then hand the full conversation to sales.

Why it works on Shopify

Built to feel native on an ecommerce platform.

  • Reads your actual product catalog so answers use real products, variants, and prices.
  • Syncs your store pages, so shipping and returns answers come from content you already maintain.
  • Order lookup: visitors can ask 'where is my order #12345' and get a live answer.
  • Human handoff: when the AI can't answer from your content, the conversation goes to your team's inbox.
  • Lead capture for wholesale, bulk, or B2B inquiries — into the built-in CRM or a connected one.

FAQ

Questions Shopify site owners ask.

Something else about your setup? Talk to a human — a real person reads every message.

Will SuperBot slow down my Shopify store?

The widget loads asynchronously, but it still uses network and browser resources. Measure your published pages before and after installation, including on a mobile connection.

Do I need a developer to install SuperBot on Shopify?

No. Install takes about five minutes — via the SuperBot app, a Shopify theme app extension, or a single snippet in theme.liquid.

Can SuperBot answer questions about my products?

Yes. Your product catalog (title, description, options, variants, stock) can be added as a knowledge source, and the widget shows the source behind a matched answer.

How much does it cost for a Shopify store?

Free includes 200 conversations/month. Starter is $25/month with 2,000 conversations. Pro is $60/month with unlimited conversations. Check the pricing page for the current feature comparison and yearly options.

Other platforms

Same agent, other platforms.

See every platform

Start answering Shopify visitors today.

Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.

Get started free See full pricing