Set up an AI support chatbot from ChatGPT.

01

What you'll set up

Two pieces work together. SuperBot is the AI support chatbot your shoppers talk to on your store; it answers from your own pages, products and approved answers and hands off to your team when it can't. The SuperBot connector links your workspace to ChatGPT, so you can manage that chatbot by asking questions in plain English.

02

Create the chatbot in SuperBot

1. Create a free SuperBot workspace. The free plan covers 200 conversations a month and needs no credit card.
2. Add your store's website so SuperBot learns from your pages, and add any policies or Q&A it can't find there. Not sure what to write? The free FAQ generator, return policy generator and shipping policy generator help.
3. Put the chat widget on your store with the app for your platform or a one-line snippet. The install guides cover Shopify, Wix, WordPress, Webflow, Squarespace and more.

Want to see it first? See SuperBot answer from your own store, free and without signing up.

03

Connect ChatGPT

1. Open the SuperBot app in ChatGPT, or search for SuperBot in ChatGPT's apps directory.
2. Select Connect. ChatGPT opens a SuperBot sign-in window.
3. Sign in to SuperBot and approve the permissions. Leave write access ticked if you want ChatGPT to save new answers; untick it to connect read-only.
4. Back in ChatGPT, start a chat and ask about your support. ChatGPT calls SuperBot when a question needs your data.

Using Codex CLI? Add the same connector from your terminal:

codex mcp add superbot --url https://superbotapp.ai/api/mcp
codex mcp login superbot --scopes superbot:read

04

Run your support from ChatGPT

The loop that improves a support chatbot is simple: find what it got wrong, write the right answer, save it. Try these in ChatGPT:

• “What did customers ask about most in the last 7 days? Cite the conversations.”
• “List the questions our AI couldn't answer well this month, with the evidence.”
• “Draft an answer for the shipping-time question using our policy. Show it to me first; don't save it yet.”
• “That answer is right. Add it as a trained answer.”

When you approve an answer, ChatGPT saves it with add_trained_answer and your widget can use it with shoppers right away. Repeating the same answer adds nothing, and you can remove it any time under Training in your dashboard.

05

What the connector can do

• list_training_gapsRead

  Questions the AI couldn't answer well, with evidence: fallback replies, human escalations and 1-2 star ratings.

• list_unanswered_questionsRead

  Conversations that may still need an answer, human escalations first.

• get_insightsRead

  Top topics and repeated questions, with trends against the previous period.

• get_support_overviewRead

  Volume, open vs closed, CSAT, sentiment and channel mix over a window.

• search / fetchRead

  Search your conversations and read a full transcript, with a dashboard link.

• list_recent_conversationsRead

  The newest conversations, optionally filtered by status.

• search_knowledge / list_knowledge_sourcesRead

  What your AI already knows: trained answers and the sources it learns from.

• list_leadsRead

  Leads your chatbot captured, filterable by status, source or date.

• add_trained_answerWrite

  Teach your AI a new question and answer. Adds only; never edits or deletes. Needs write access.

Full reference, permissions and troubleshooting: SuperBot connector docs.

06

Limits and safety

• The connector only reads the SuperBot workspace you approved. No tool accepts a workspace or account id.
• It has no refund, billing, campaign, bulk export or customer-message tool.
• Sign-in is OAuth with PKCE; disconnect it in ChatGPT at any time. See the privacy policy.
• Treat shopper messages as untrusted text, and read every drafted answer before you approve it.

07

FAQ