Legal · Terms
Terms of Service
The operating terms for SuperBot's website, app, AI support widget, billing, integrations, and customer-communication services.
On this page
- Free foreverEvery account includes a free plan — no trial, no card to start.
- $25 or $60 a monthPaid plans bill in advance; yearly is 20% off.
- Your content stays yoursYou keep ownership of what you provide.
- Cancel any timeCancelling stops future renewal from your workspace.
Service scope
SuperBot provides AI customer-support tools for business websites — chat, training sources, handoff, lead capture, analytics, workflow automation, billing, and workspace management.
Free plan access
Every account includes a free-forever plan — no trial and no credit card required to start. Access may be limited, suspended, or ended if the workspace is used for abuse, spam, security testing without permission, or unlawful activity.
Accounts
You are responsible for accurate account information, credential security, team access, workspace configuration, and all activity performed through your account.
Customer content
You retain ownership of content you provide — training sources, settings, pasted text, fetched public-page content, product details, published articles, and conversation records. You grant SuperBot the rights needed to operate the service for your workspace.
AI outputs
AI-generated answers are useful but may need human review for high-stakes topics. You are responsible for configuring sources, escalation rules, disclaimers, and workflows appropriate for your business.
Acceptable use
You may not use SuperBot to break laws, impersonate others, process data without permission, send spam, create deceptive communications, attack systems, or generate harmful content.
Billing
Paid plans are billed in advance: Starter at $25/month and Pro at $60/month, or yearly at a 20% discount, unless cancelled. The Free plan remains free. Taxes, payment-processor rules, failed-payment handling, refunds, and renewal timing may vary by location and provider.
Cancellations
You can cancel from your workspace or by contacting support. Cancellation stops future renewal but does not automatically refund past billing periods unless required by law or agreed in writing.
Integrations
Third-party platforms (commerce, CRM, email, payments, messaging, analytics) have their own terms. You are responsible for authorizing and using integrations appropriately.
Availability
We work to keep SuperBot reliable, but no online service is perfect. Maintenance, provider outages, rate limits, network failures, or security events may affect availability.
Confidentiality
Both parties protect non-public information received through the service relationship — credentials, implementation details, business data, and customer records.
Termination
We may suspend or terminate access for non-payment, abuse, legal risk, security risk, or violation of these terms. You may stop using the service at any time.
Liability
To the maximum extent permitted by law, SuperBot is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from service use.
Changes
We may update these terms as the product evolves. Material changes will be reflected on this page or communicated through reasonable product or account notices.
Need a deeper review?
We can provide a Data Processing Agreement, subprocessor list, or security review on request. Email support@superbotapp.ai with what your team needs.