Features
The whole support workspace. On every plan.
A grounded AI agent, a shared inbox with real human handoff, knowledge training, operator analytics, automations and integrations, plus CRM, scheduling, invoicing, and email — one product, nothing locked behind a tier.
- AI agent6
- Knowledge6
- Shared inbox6
- Human handoff6
- Analytics6
- Workflows6
- Business operations6
- Workspace control6
The only two rows that change. Everything else is on every plan.
Explore every feature
Eight categories, one workspace.
These are not add-ons or upsells. Every capability below is in the product the day you sign up — pick a category, or filter all of them at once.
SuperBot bundles what a small team otherwise buys separately: an AI agent grounded in your own content, a shared inbox with human handoff, knowledge training, operator analytics, event automations and integrations, back-office modules for CRM, scheduling, invoicing, loyalty and email, and the roles, SLA targets, and exports needed to run it all.
AI agent
Grounded answers that stream in live — scoped to your business, with the source shown.
Source-aware answers
Training matches first, then knowledge and articles, then a constrained model reply.
Honest fallbacks
Low-confidence answers hand off to your team instead of inventing policy.
Streaming answers
Replies appear in the widget as they are written, instead of after a long pause.
Copy and feedback
Visitors can copy any answer or mark it helpful or not helpful.
Tone, voice, and hours
Set the greeting, response length, emoji use, system prompt, staffed hours, and after-hours behavior.
35 widget languages
Localized widget labels and customer-facing replies, selectable per site.
Knowledge
Train the agent on real sources you own and control.
URL ingest
Paste a page URL — SuperBot extracts the text and grounds answers in it.
Pasted documents
Add help text, policies, and product detail as knowledge sources.
Product catalog
Add products in the dashboard for catalog-aware answers.
Training Q&A
Exact answers for the questions you field most often.
Help articles
Publish articles that are included in retrieval.
Re-sync URLs
Refetch a URL source whenever that page changes.
Shared inbox
Every widget conversation in one place, with real team handoff.
Live visitor chats
Every widget conversation lands in the same inbox.
Assignment and priority
Set an owner and a priority on any thread.
Replies from a real name
Your operators reply as themselves, not a generic “Team” label.
Status filters
Open, pending, and closed — filter down to what needs attention.
Image attachments
Send images alongside agent replies.
Works on any browser
The dashboard inbox is responsive, so phone shifts work.
Human handoff
Escalations that wait for a real teammate — with the full transcript attached.
Pending handoff state
Visitors see a system wait notice, never a faked agent reply.
Full transcript
Everything the visitor said is already in the inbox thread.
Slack and webhook alerts
Notify your stack the moment a chat is escalated.
Automations on handoff
Tag, assign, or re-prioritize when a human is requested.
Voice and video sessions
Turn on voice or video calling and visitors can request a live session from the widget.
Contact channels
Optional email, phone, or WhatsApp link shown in the widget.
Analytics
Operator metrics computed from your real account data.
Resolution rate
Closed conversations as a share of all conversations.
CSAT
Average score across the conversations customers rated.
Deflection
Grounded AI answers as a share of all sourced AI replies.
Knowledge gaps
Fallback answers that point at training you still need.
Escalations
Pending human handoffs as a share of total chats.
Conversation volume
Open, closed, and total conversation counts.
Workflows
Capture leads and automate follow-up off real product events.
Lead capture and CRM sync
Collect visitor details mid-chat and send them to HubSpot, Salesforce, or Pipedrive.
Booking links
Show a Calendly or Cal.com link inside the widget.
Automations
On lead capture, new chat, escalation, or a knowledge gap: tag, prioritize, assign, or notify.
“Where is my order?”
Customers check an order’s status in chat on Shopify, Wix, WooCommerce, Adobe Commerce, Squarespace, and Square stores.
Zapier Catch Hooks
Send events into Zapier without a partner app.
Signed webhooks
POST JSON to any HTTPS endpoint with optional HMAC signing.
Business operations
The back-office modules a small support team ends up needing anyway.
CRM leads and deals
Track captured leads and move deals through your own pipeline stages.
Scheduling
Log consultations, demos, follow-ups, and onboarding appointments with status.
Invoices
Raise invoices and track what has been paid, sent, or is overdue.
Loyalty
Run a points-and-tiers program with your own earn rate and rewards.
Email campaigns
Write a campaign, pick a customer segment, and send it — up to 500 recipients per send.
Reviews and forms
Build forms, collect submissions, and keep customer reviews in one list.
Workspace control
Roles, targets, records, and billing for the people running the workspace.
Team roles
Invite operators as admin, agent, or viewer — viewers stay read-only.
SLA policies
Set first-response and resolution targets per priority, with an escalation email.
Data exports
Export your conversations and analytics and download the finished file.
SEO tracker
Keep target keywords, page audits, and recommended fixes in one place.
Turnstile protection
Cloudflare Turnstile guards signup, login, and widget chat against bots.
Self-serve billing
Upgrade, downgrade, or cancel through Lemon Squeezy checkout at any time.
In the product
Training and analytics, as your team sees them.
The real Training and Analytics panels from the SuperBot dashboard, filled with representative sample data. Switch between them.
Teach exact answers and test which one SuperBot would use. Sample data.
Integrations
Connect the tools you already use.
Tested connectors for the platforms real businesses run on, and signed webhooks for everything that isn’t on the list.
See all integrations
- Shopify
Install via the app listing or an embed snippet.
WordPressOfficial plugin on WordPress.org, or the embed snippet.
- HubSpot
Create or update contacts from chat leads.
- Salesforce
Create Leads over OAuth.
- Calendly
Booking link shown in the widget.
- Slack
Channel alerts on lead, chat, and escalation events.
- Zapier
Catch Hook webhooks for anything else.
- Webhooks
Signed HTTPS POST on every subscribed event.
Your data
Straight answers about your data.
What we do, stated plainly — and what we do not offer yet, stated just as plainly.
Read the privacy policy- Yes
Protected transport and secrets
The website and dashboard run over HTTPS, and stored integration credentials are encrypted before they are written to the database.
- Never
Your content stays yours
Workspace content is not sold and is not used to train public foundation models, as set out in the Privacy Policy.
- Not yet
Hosting transparency
SuperBot runs on managed production infrastructure. Selectable data regions are not offered today.
- Yes
Access control
Invite teammates as admin, agent, or viewer so people only reach what their role needs.
FAQ
Features and limits, answered.
Still wondering about something? Talk to a human — a real person reads every message.
Are all features available on every plan?
Yes. The only capability that changes by plan is the widget badge — Free shows a linked SuperBot badge, Starter and Pro let you customize or remove it. Everything else is identical; plans differ by monthly conversation cap (Free 200, Starter 2,000, Pro unlimited).
Can I extend SuperBot with custom code?
Yes, through webhooks. SuperBot POSTs signed JSON to any HTTPS endpoint you configure on lead capture, form submission, conversation created, and escalation events — plus Zapier Catch Hooks if you'd rather not host anything. There is no visual REST-request builder in the dashboard.
How is billing structured?
Per workspace, not per seat. We don't bill per channel, per action, or per agent, and your whole team is included on every plan.
Do I need a developer to set this up?
No. Installation is one script tag (or the Shopify app, the Wix app, or the official WordPress.org plugin), and most integrations are a pasted API key or URL. Salesforce is the exception — it uses an OAuth connection.