Shopify
Install via app or embed.
Features
The complete AI support stack.
Every tool you need.
From the AI agent to the analytics to the handoff console, SuperBot ships with every feature a support team needs to run on autopilot — and nothing you don't.
Six categories, one workspace.
Every feature is built into the same workspace. Toggle them on as you grow — no second product to buy, no second contract to manage.
AI agent
Grounded in your training, knowledge, and articles — scoped to your business.
Source-aware answers
Prefers training matches, then knowledge/articles, then a constrained model reply.
Honest fallbacks
Low-confidence paths hand off instead of inventing policy.
Tone & voice controls
Set greeting, brand voice, and system prompt in Settings.
Business hours
Control when the agent is available and what happens after hours.
Lead capture
Collect visitor details and push them to CRM + integrations.
Multilingual
Widget language packs for 40+ customer-facing languages.
Knowledge
Train on real, owned sources you control.
URL ingest
Paste a page URL — SuperBot extracts text and grounds answers in it.
Paste documents
Add help text, policies, and product details as knowledge sources.
Product catalog
Add products in the dashboard for catalog-aware answers.
Training Q&A
Exact answers for the questions you answer most often.
Help articles
Publish articles that are included in retrieval.
Re-sync URLs
Refresh a URL source when your page content changes.
Shared inbox
Website widget conversations with real team handoff.
Live visitor chats
Every widget conversation lands in one inbox.
Assignments
Assign owners and set priority on threads.
Team replies
Reply as yourself — not a generic “Team” label.
Status filters
Open, pending, closed — filter what needs attention.
Image attachments
Send image attachments on agent replies.
Mobile-ready
Use the dashboard inbox on any modern browser.
Human handoff
Escalations that wait for a real teammate — with the full transcript.
Pending handoff state
Visitors see a system wait notice, not a fake agent reply.
Full transcript
Everything the visitor said is already in the inbox thread.
Slack / webhook alerts
Notify your stack when a chat is escalated.
Automations on handoff
Tag, assign, or prioritize when a human is requested.
Team invites
Invite operators to the same shared workspace.
Contact channels
Optional email, phone, or WhatsApp link in the widget.
Analytics
Operator metrics from real account data.
Resolution rate
Closed conversations ÷ total conversations.
CSAT
Average scores when customers leave ratings.
Deflection
Grounded AI answers vs all sourced AI replies.
Knowledge gaps
Fallback answers that need new training.
Escalations
Pending human handoffs as a share of total chats.
Conversation volume
Open, closed, and total conversation counts.
Workflows
Capture leads and automate follow-up on real events.
Lead capture
Sync chat leads to HubSpot, Salesforce, Pipedrive, and more.
Calendar booking
Calendly or Cal.com booking links in the widget.
Automations
Run on lead capture, new chat, handoff, or knowledge gap.
Slack alerts
Post events to a channel via incoming webhook.
Zapier Catch Hooks
Send events into Zapier without a partner app.
Signed webhooks
POST JSON to any HTTPS endpoint with optional HMAC.
Connect the tools you already use
Native integrations for the platforms real businesses run on. Custom REST and webhooks for everything else.
HubSpot
Create or update contacts.
Salesforce
Create Leads via OAuth.
Calendly
Booking link in the widget.
Slack
Channel alerts on events.
Zapier
Catch Hook webhooks.
Webhooks
Signed HTTP on every event.
Klaviyo
Profiles + events from leads.
Built for businesses that take security seriously
Your data is safe, encrypted, and isolated by default. We never train public models on your customer logs.
Protected transport
The website and dashboard use HTTPS. Stored integration credentials are encrypted before they are written to the database.
Privacy controls
Account holders can request access, correction, export, or deletion as described in the Privacy Policy.
Hosting transparency
SuperBot runs on managed production infrastructure. Selectable data regions are not currently offered.
Access control
Team invites with owner/admin/agent/viewer roles for shared workspaces.
Common questions about features and limits
Are all features available on every plan?
Yes — plans only change monthly conversation caps (Free 200 / Starter 2,000 / Pro unlimited). Features are not locked behind tiers.
Can I extend SuperBot with custom code?
Yes. Configure outgoing webhooks and REST action steps from the dashboard. These tools are available on every plan; plans differ only by monthly conversation volume.
How is billing structured?
Per workspace, not per seat. We don't bill per channel, per action, or per agent. Your entire team is included.
Get startedReady to ship better support?
Ready to ship better support?
Start with SuperBot free.
Set up a workspace, train the agent on your content, test its answers, and publish when your team is ready.