SuperBot
- Per-workspace pricing — unlimited seats
- AI support is the primary product workflow
- Public URL, pasted-text, product, article, and Q&A knowledge
- Source labels on matched grounded replies
- 40+ languages out of the box
SuperBot vs Zendesk
vsThe modern, all-in-one alternative to Zendesk.
Both SuperBot and Zendesk may fit different support workflows. This page states SuperBot's current capabilities and gives you a checklist for verifying Zendesk directly before switching.
Fit, not hype
Start with the workflow each product is built around
Competitor products and prices change. Verify any purchase-critical detail on the vendor's own site and in a real trial or demo.
Zendesk
- Verify the current pricing model and usage meter
- Test your required knowledge sources and answer quality
- Test the exact handoff workflow your team needs
- Confirm integrations and plan limits directly
Why evaluate SuperBot
The SuperBot contract you can verify today
Every plan includes the complete support product
Paid plans add volume and removable widget branding
Website conversations can hand off to invited teammates with context
Decision checklist
Verify the same workflow in both products
SuperBot details below are taken from the live product contract. Confirm Zendesk details directly because its plans and capabilities can change.
Feature
SuperBotPricing
$0 / $25 / $60 per workspace
Verify current Zendesk pricing
Team seats
No per-seat fee
Verify limits on the selected Zendesk plan
Monthly conversations
50 / 2,000 / unlimited
Verify how Zendesk meters AI usage
Knowledge input
Public URLs, pasted text, products, articles, Training Q&A
Verify supported Zendesk source types
Source labels
Shown when a matched source supports the reply
Test the exact Zendesk answer flow
Languages
40+ selectable language packs
Verify language and plan coverage with Zendesk
Human handoff
Website inbox with full conversation context
Test the Zendesk handoff your team would use
Outgoing automation
Supported connectors, Zapier Catch Hooks, and HTTPS webhooks
Verify the connectors required in Zendesk
Before switching: run the same real customer questions, handoff, integration, and billing scenario in both products.
Pricing
Flat, predictable pricing
No per-seat, per-resolution, or per-channel surprises. Yearly billing saves 20%.
Free
The complete support product with a linked SuperBot badge.
$0/mo
Free forever — no credit card
- 200 conversations / month
- Linked Powered by SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Starter
Everything a small team needs to run support on autopilot.
$25/mo
$20/mo billed yearly
- 2,000 conversations / month
- Customize or remove the SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Pro
Unlimited volume with customizable widget branding.
$60/mo
$48/mo billed yearly
- Unlimited conversations
- Customize or remove the SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Migration
Migration questions, answered
How long does migration take?
It depends on your content, widget installation, integrations, and testing requirements. SuperBot does not currently promise an automated migration from every competitor.
Will I lose my conversation history?
Do not cancel an existing provider until you have exported any history you need. SuperBot stores conversations created in SuperBot; historical imports require a separately supported migration path.
Do you offer parity for the features I use today?
Not automatically. Walk us through your current setup and we will identify supported equivalents, configuration work, and any gaps before you switch.
What if my team prefers the other tool?
SuperBot can run alongside an existing tool during a transition. The AI handles tier-1, escalations hand off to your existing inbox.
Switch today
Ready to leave Zendesk behind?
Free plan, no credit card. Test your own content and workflow before switching production traffic.