Outcome first
Pick a north-star metric (resolution rate, deflection, CSAT). Tune everything else against it.
Get started
A launch plan that actually gets to live.
Five steps. Each one is small, and each one is reversible — so you go live with an agent that has been scoped and tested rather than guessed at.
Five steps
The launch plan, end to end.
Pick a step to see what it looks like inside SuperBot, then tick things off as you go. Your progress stays in this browser.
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Define the business context
Who are your customers? What do they ask most? What does success look like? Five minutes of context saves hours of tuning.
The #1 thing teams get wrong
Skipping the guardrails step.
Ship an unrestricted model and it will eventually say something off-brand. Set guardrails, test in the Training live preview, approve — then go live.
Keep it on-brand: the guideSkipped the guardrails
- Unrestricted model goes live
- It says something off-brand
- The widget gets pulled
Locked before live
- Guardrails set
- Tested in the live preview
- Approved — then shipped
Principles
How we think about launches.
Start with 50
Don't boil the ocean. Begin with the questions your own support history shows are asked most often, then add the rest as you go.
Lock before live
Set guardrails, test, approve. Don't ship an unrestricted model to a real audience.
Iterate weekly
The knowledge-gap report is your real backlog. Close gaps, the agent gets better.
FAQ
Launch questions, answered.
Stuck on a step? Ask a setup question — or start now: the Free plan is free forever, with no credit card.
How long does the launch plan take?
The time depends on how much source material you add and how thoroughly you test it. You can install the widget immediately, then expand knowledge and guardrails before sending it real traffic.
Do you help with the launch?
Yes. Use live chat or email for product and setup questions. Response times vary with issue severity and support volume; no plan promises a dedicated engineer or scheduled onboarding call.
What's the #1 thing teams get wrong?
Skipping the guardrails step. They ship an unrestricted model, it says something off-brand, and they pull the widget. Always test-set approve before going live.