Pricing
$0–$60per workspace, per month
Vendor source
Starter $10/mo for 50 tickets (monthly billing); AI Agent $0.90/interaction annual, $1.00 monthly
Ecommerce help desk
SuperBot vs Gorgias
Ecommerce help desk priced by ticket volume, with AI Agent billed per interaction.
Gorgias is a help desk built for ecommerce. It prices by ticket volume rather than agents — Starter is $10 a month for 50 tickets on monthly billing — and AI Agent is charged per interaction ($0.90 on annual plans, $1.00 monthly), with Voice and SMS as add-ons. SuperBot is a store and website agent priced per workspace. It reads products, stock and orders read-only and verifies order lookups by email, but it never changes an order — that is where Gorgias goes further.
- No credit card
- Runs alongside Gorgias
- Unlimited teammates
SuperBotAI support agent
GorgiasEcommerce help desk
At a glance
How each one bills you.
Gorgias figures are from its own pricing page, checked . Plans change, so confirm before you buy.
Team seats
Unlimitedon every plan, free included
Vendor source
Gorgias says its helpdesk is never priced per agent; plans scale by monthly tickets
AI usage
Included200 / 2,000 / unlimited conversations
Vendor source
AI Agent billed per interaction: $0.90 on annual plans, $1.00 on monthly
Pricing model
How Gorgias charges.
The Gorgias model
Gorgias ties its helpdesk price to tickets per month, from 50 up to 5,000, and says it is never priced per agent. Starter is $10 a month for 50 tickets on monthly billing. AI Agent is billed per interaction — $0.90 on annual plans and $1.00 on monthly — and Voice and SMS are paid add-ons.
Worked example
Each AI Agent interaction also counts as one helpdesk ticket, so a busy month draws down both allowances at once. Interactions above a plan's included amount are billed at $1.50 each, so check the included number on your plan before you compare. Peak season moves both numbers.
The same team on SuperBot
SuperBot prices the store as one workspace: Pro at $60 a month has no conversation limit, and Starter at $25 covers 2,000.
Research notes
What is different about Gorgias?
Vendor sources reviewed
Gorgias is an ecommerce support platform with an AI Agent for shopping and post-purchase support. Its product pages describe order tracking, returns, recommendations, and commerce integrations. Its help desk is ticket-volume based, not agent-seat based.
Fit guidance is our assessment; these are not measured performance results.
Which workflow fits your team?
Prioritize Gorgias when deep ecommerce operations and its connected commerce workflows are central requirements. Evaluate SuperBot for a website agent across business sites and stores, with workspace pricing and a shared support inbox.
The test worth running
Use a sandbox order with a policy exception. Compare identity checks, the exact permitted action, the audit trail, and the handoff. Confirm that each required commerce integration supports the action you need.
Credit where due
Where Gorgias is stronger.
Taking actions in the store
Gorgias positions its AI Agent for order tracking, returns and post-purchase work. SuperBot reads store data but never writes to it, so refunds and edits go to a person.
Voice and SMS
Gorgias sells Voice and SMS add-ons. SuperBot is website chat only.
A helpdesk for commerce teams
Macros, rules and order context sit around every ticket — a full ecommerce help desk, not just a widget.
Our assessment, based on Gorgias's published product and pricing pages.
Why evaluate SuperBot
Where SuperBot differs from Gorgias.
Safe by design
Order lookups are verified against the customer's email and are read-only. Anything that changes an order hands off with the transcript.
No meter per ticket or interaction
SuperBot's plans are workspace-priced with a conversation limit — or none on Pro — so a busy AI month does not add fees.
Every page, every platform
The same agent runs on Shopify, Wix, WooCommerce, Squarespace, Square Online, Adobe Commerce or any site, and answers content pages as well as order questions.
Fit
Who should choose which.
Choose Gorgias if
- You want AI to process returns, edits or cancellations in the store.
- Phone and SMS support belong in the same help desk as chat and email.
- You are Shopify-first and want a full helpdesk around tickets.
Choose SuperBot if
- You want order status answered without giving AI write access to the store.
- You sell on more than one platform or have content pages beyond the shop.
- You want to forecast support cost without per-interaction fees.
See it before you switch
The inbox your team would work in.
The real SuperBot inbox, filled with sample conversations.
Tour the productapp.superbotapp.ai
REAL PRODUCT UISide by side
SuperBot and Gorgias, row by row.
Feature
SuperBot
Verify with Gorgias
Billing unit
SuperBotWorkspace; conversation limit per plan
GorgiasTickets per month; never per agent
AI charges
SuperBotIncluded
Gorgias$0.90 per interaction on annual plans, $1.00 monthly; interactions above the included amount are $1.50 each
Order access
SuperBotRead-only, verified against customer email
GorgiasTracking, returns and other actions; confirm per integration
Voice and SMS
SuperBotNot offered
GorgiasPaid add-ons
Store platforms
SuperBotShopify, Wix, WooCommerce, Squarespace, Square Online, Adobe Commerce
GorgiasConfirm your store platform
Lead capture
SuperBotBuilt-in CRM; Klaviyo, Mailchimp, Kit
GorgiasCheck the integrations you need
Before switching: run your real customer questions and one full handoff through both products.
Migration
Moving from Gorgias.
Setup is the store app plus your policy pages; the real work is a week of comparing answers on live orders.
What you can bring
- Shipping, returns, warranty and sizing pages — add them by URL so answers quote your policy.
- Customer-facing macros — rewrite them as Training Q&A.
- Product and stock data — read automatically once the store app is installed.
What stays behind
- Gorgias tickets, macros, rules and history are not imported.
- Refunds, edits and cancellations stay with your team; SuperBot routes them to the shared inbox.
SuperBot pricing
Flat, predictable. From $0.
Every plan has every feature; yearly billing saves 20%.
Full plan comparisonFree
$0/mo
Free forever — no credit card
200 conversations / mo
- Every feature
- Unlimited teammates
- Linked SuperBot badge
Starter
$25/mo
$20/mo billed yearly
2,000 conversations / mo
- Every feature
- Unlimited teammates
- Customize or remove the badge
Pro
$60/mo
$48/mo billed yearly
Unlimited conversations
- Every feature
- Unlimited teammates
- Customize or remove the badge
Questions
SuperBot vs Gorgias, answered.
Want a straight answer about your setup? Talk to a human — a real person reads every message.
Is Gorgias priced per agent?
No. Gorgias prices its helpdesk by monthly ticket volume and says it is never priced per agent. AI Agent interactions are billed on top.
Can SuperBot process a return like Gorgias AI Agent?
No. SuperBot answers order-status and policy questions with read-only store access and hands refund or edit requests to your team with the conversation attached.
How does SuperBot verify who is asking about an order?
It checks the order lookup against the customer's email before sharing order details.
Does SuperBot work outside Shopify?
Yes: Wix, WordPress and WooCommerce, Webflow, Squarespace (Business plan or higher), Square Online, Adobe Commerce, or any site with one embed snippet.
Keep comparing
Other comparisons.
Try SuperBot on your own content.
Install the SuperBot store app and point it at your returns page. Compare a week of order questions with Gorgias — 200 conversations a month are free.