vsCompare SuperBot and Gorgias on billing, support workflows, and fit. Start with the documented differences, then test both with the same customer questions.
Gorgias is an ecommerce support platform with an AI Agent for shopping and post-purchase support. Its product pages describe order tracking, returns, recommendations, and commerce integrations. Its help desk is ticket-volume based, not agent-seat based.
Prioritize Gorgias when deep ecommerce operations and its connected commerce workflows are central requirements. Evaluate SuperBot for a website agent across business sites and stores, with workspace pricing and a shared support inbox.
Use a sandbox order with a policy exception. Compare identity checks, the exact permitted action, the audit trail, and the handoff. Confirm that each required commerce integration supports the action you need.
Vendor sources reviewed . Fit guidance is our assessment; these are not measured performance results.
Start with your must-have workflows, then confirm the exact Gorgias plan and SuperBot configuration that support them.
Three things that are true of every SuperBot workspace, on every plan, right now.
Free, $25, or $60 a month covers everyone on your team. There is no per-seat fee, no per-resolution fee, and no per-channel fee to model.
Paid plans raise the conversation limit and let you customize or remove the widget badge. They do not unlock features that the free plan is missing.
Replies are grounded in the URLs, text, products, articles, and Training Q&A you approve, and the widget shows the source that supported the answer.
Billing differences below come from the vendor sources above. The remaining rows give you specific questions to test in Gorgias and SuperBot.
Swipe the table sideways to see the Gorgias column.
SuperBotBefore switching: run the same real customer questions, handoff, integration, and billing scenario in both products.
No per-seat, per-resolution, or per-channel surprises. Yearly billing saves 20%.
The complete support product with a linked SuperBot badge.
Free forever — no credit card
Everything a small team needs to run support on autopilot.
$20/mo billed yearly
Unlimited volume with customizable widget branding.
$48/mo billed yearly
Yes. SuperBot only needs a script tag on your website, so you can keep Gorgias exactly as it is while SuperBot answers first-line questions. Escalations hand off to your team, so nothing has to be switched over on day one.
It depends on how much content you want indexed, where the widget goes, and which integrations you need. SuperBot does not currently offer an automated importer from another provider, so plan the work rather than assuming a one-click migration.
SuperBot stores the conversations that happen in SuperBot. It does not import history from another provider, so export anything you need to keep from Gorgias before you cancel it.
Not automatically. Walk us through your current setup and we will tell you which parts have a supported equivalent, which need configuration, and which are genuine gaps — before you commit.
SuperBot is $0, $25, or $60 per month for the whole workspace, with every feature on every plan and no per-seat fee. Yearly billing takes 20% off. Price that against the plan and seat count you would actually buy today — we do not republish other vendors' price lists here because they change.
Run it alongside Gorgias for a week and compare the answers your customers actually get. Free forever up to 200 conversations a month — no credit card.
