Pricing
$0–$60per workspace, per month
Vendor source
Growth $19/agent/mo billed annually
Ticketing
SuperBot vs Freshdesk
Part of Freshworks. Per-agent ticketing with 500 Freddy AI Agent sessions included once per account.
Freshdesk is per-agent ticketing from Freshworks — Growth $19, Pro $55 and Enterprise $89 per agent a month on annual billing — with 500 Freddy AI Agent sessions included once per account and more at $49 per 100. It has a 14-day trial rather than a free plan. SuperBot is a website AI agent with a shared inbox, free for 200 conversations a month. If you need queues and SLAs, Freshdesk is the right tool; if tickets mostly start as website questions, SuperBot may take them first.
- No credit card
- Runs alongside Freshdesk
- Unlimited teammates
SuperBotAI support agent
FreshdeskTicketing
At a glance
How each one bills you.
Freshdesk figures are from its own pricing page, checked . Plans change, so confirm before you buy.
Team seats
Unlimitedon every plan, free included
Vendor source
Per agent: Pro $55 and Enterprise $89 a month on annual billing
AI usage
Included200 / 2,000 / unlimited conversations
Vendor source
500 Freddy AI Agent sessions included once per account, then $49 per 100 sessions
Pricing model
How Freshdesk charges.
The Freshdesk model
Freshdesk charges per agent: Growth $19, Pro $55 and Enterprise $89 a month, billed annually. Each plan includes 500 Freddy AI Agent sessions, limited to once per account; beyond that sessions cost $49 per 100. Freshworks defines a session as a unique interaction between a customer and an AI agent, and for email AI agents a session is a 72-hour window from the customer's first email. Instead of a free plan, new accounts get a 14-day trial of Enterprise.
Worked example
Six agents on Growth cost 6 × $19 = $114 a month. If the AI handles 800 sessions, the 300 above the included 500 add 3 × $49 = $147, for $261. Moving the same team to Pro raises seats alone to $330.
The same team on SuperBot
On SuperBot those 800 conversations fit in Starter at $25 a month for the whole team; Pro at $60 removes the limit.
Credit where due
Where Freshdesk is stronger.
Classic ticketing at a low entry price
Queues, SLAs, canned responses and solution articles, starting at $19 per agent — a ticketing system SuperBot does not try to be.
The Freshworks suite
Teams already using other Freshworks products keep support with the same vendor.
An included AI allowance
500 Freddy AI Agent sessions come with every plan, once per account, which covers light automation without a separate purchase.
Our assessment, based on Freshdesk's published product and pricing pages.
Why evaluate SuperBot
Where SuperBot differs from Freshdesk.
Nothing counted per agent or per session
SuperBot's only meter is conversations per month. Adding agents or having a busy AI month does not add line items.
A plan you can keep for free
The free plan is permanent — 200 conversations a month with every feature — rather than a time-limited trial.
See what the agent could not answer
Analytics cover resolution rate, CSAT, sentiment and knowledge gaps, so you know which pages to add next.
Fit
Who should choose which.
Choose Freshdesk if
- Tickets, SLAs and queues are central and your agents are productive in Freshdesk.
- You run other Freshworks products and value one vendor.
- Your AI usage stays inside the 500 included sessions.
Choose SuperBot if
- Most tickets begin as a question someone could have answered on the website.
- You want to stop buying agent licences for people who only handle chat.
- You need a permanent free tier to prove value before paying.
See it before you switch
The inbox your team would work in.
The real SuperBot inbox, filled with sample conversations.
Tour the productapp.superbotapp.ai
REAL PRODUCT UISide by side
SuperBot and Freshdesk, row by row.
Feature
SuperBot
Verify with Freshdesk
Billing unit
SuperBotPer workspace
FreshdeskPer agent, billed annually for the listed prices
AI allowance
SuperBotEvery conversation within the plan limit
Freshdesk500 sessions included once per account, then $49 per 100
Free option
SuperBotFree forever, 200 conversations a month
Freshdesk14-day trial of Enterprise
Tickets and SLAs
SuperBotNot included; handoff to a shared inbox
FreshdeskCore product
Reporting
SuperBotResolution rate, CSAT, sentiment, knowledge gaps
FreshdeskTicket and SLA reporting; confirm the ones you use
Reusable content
SuperBotPublic URLs, pasted text, Training Q&A
FreshdeskSolution articles and canned responses
Before switching: run your real customer questions and one full handoff through both products.
Migration
Moving from Freshdesk.
Start by putting SuperBot on the site while Freshdesk keeps email, then watch how many questions never become tickets.
What you can bring
- Public solution articles — add their URLs.
- Customer-facing canned responses — convert them to Training Q&A.
- Your contact and returns pages — add them so the agent can answer the questions that create most tickets.
What stays behind
- Tickets, automations and SLA history are not imported. Export anything you must retain before cutting agents.
SuperBot pricing
Flat, predictable. From $0.
Every plan has every feature; yearly billing saves 20%.
Full plan comparisonFree
$0/mo
Free forever — no credit card
200 conversations / mo
- Every feature
- Unlimited teammates
- Linked SuperBot badge
Starter
$25/mo
$20/mo billed yearly
2,000 conversations / mo
- Every feature
- Unlimited teammates
- Customize or remove the badge
Pro
$60/mo
$48/mo billed yearly
Unlimited conversations
- Every feature
- Unlimited teammates
- Customize or remove the badge
Questions
SuperBot vs Freshdesk, answered.
Want a straight answer about your setup? Talk to a human — a real person reads every message.
Is there a free Freshdesk plan?
In October 2026 Freshdesk's pricing page offered a 14-day trial of Enterprise rather than a free plan. SuperBot has a permanent free plan with 200 conversations a month.
How are Freddy AI sessions counted?
Freshworks describes a session as a unique interaction between a customer and an AI agent; for email AI agents it is a 72-hour window from the first email. 500 are included once per account, then $49 per 100.
Can SuperBot do ticketing like Freshdesk?
No. SuperBot is an AI support agent for websites and stores with a shared inbox and handoff. It has no email ticket queue or SLAs.
Can both run at the same time?
Yes. SuperBot sits on the website via a script tag or platform app, and Freshdesk keeps handling email.
What would six agents cost on Freshdesk?
On annual billing, six agents are $114 a month on Growth, $330 on Pro and $534 on Enterprise, each plan including 500 Freddy AI Agent sessions, once per account. SuperBot is $25 or $60 a month for the whole workspace.
Keep comparing
Other comparisons.
Try SuperBot on your own content.
Leave Freshdesk on email and give SuperBot the website for a week. You will see how many tickets it heads off — free for 200 conversations a month.