What SuperBot does today
- Per-workspace pricing — unlimited seats
- AI support is the primary product workflow
- Public URL, pasted-text, product, article, and Q&A knowledge
- Source labels on matched grounded replies
- 35 widget languages out of the box
Email-first help desk
vs
vsSuperBot vs Help Scout
A modern, all-in-one Help Scout alternative — and an honest checklist for verifying Help Scout yourself. Everything below about SuperBot is what the product does today.
Fit, not hype
Start with the workflow each product is built around
Products and prices change. Everything in the Help Scout column is something to verify on their own site and in a real trial — not a claim we are making for them.
What to check with Help Scout
- The current pricing model and usage meter
- Your required knowledge sources and answer quality
- The exact handoff workflow your team needs
- Integrations and plan limits, confirmed directly
Why evaluate SuperBot
The SuperBot contract you can verify today
Three things that are true of every SuperBot workspace, on every plan, right now.
One price for the whole workspace
Free, $25, or $60 a month covers everyone on your team. There is no per-seat fee, no per-resolution fee, and no per-channel fee to model.
Every feature on every plan
Paid plans raise the conversation limit and let you customize or remove the widget badge. They do not unlock features that the free plan is missing.
Answers you can trace
Replies are grounded in the URLs, text, products, articles, and Training Q&A you approve, and the widget shows the source that supported the answer.
Decision checklist
Verify the same workflow in both products
The SuperBot column is the live product contract. The Help Scout column is your to-do list — run each check yourself before you commit.
Swipe the table sideways to see the Help Scout column.
Feature
SuperBotPricing
$0 / $25 / $60 per workspace
Price the Help Scout plan and seat count you would actually buy
Team seats
No per-seat fee
Check the seat limits on that Help Scout plan
Monthly conversations
200 / 2,000 / unlimited
Check how Help Scout meters AI usage
Knowledge input
Public URLs, pasted text, products, articles, Training Q&A
Check which source types Help Scout supports
Source labels
Shown when a matched source supports the reply
Ask Help Scout to show a real answer with its source
Languages
35 selectable widget languages
Check language coverage on the Help Scout plan you want
Human handoff
Website inbox with full conversation context
Test the Help Scout handoff your team would actually use
Outgoing automation
Supported connectors, Zapier Catch Hooks, and HTTPS webhooks
Confirm the connectors you need exist in Help Scout
Before switching: run the same real customer questions, handoff, integration, and billing scenario in both products.
Pricing
Flat, predictable pricing
No per-seat, per-resolution, or per-channel surprises. Yearly billing saves 20%.
Free
The complete support product with a linked SuperBot badge.
$0/mo
Free forever — no credit card
- 200 conversations / month
- Linked Powered by SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Starter
Everything a small team needs to run support on autopilot.
$25/mo
$20/mo billed yearly
- 2,000 conversations / month
- Customize or remove the SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Pro
Unlimited volume with customizable widget branding.
$60/mo
$48/mo billed yearly
- Unlimited conversations
- Customize or remove the SuperBot badge
- Unlimited websites and knowledge sources
- Whole team included
Migration
Switching from Help Scout, answered
Can SuperBot run alongside Help Scout?
Yes. SuperBot only needs a script tag on your website, so you can keep Help Scout exactly as it is while SuperBot answers first-line questions. Escalations hand off to your team, so nothing has to be switched over on day one.
How long does it take to move from Help Scout to SuperBot?
It depends on how much content you want indexed, where the widget goes, and which integrations you need. SuperBot does not currently offer an automated importer from another provider, so plan the work rather than assuming a one-click migration.
Will I lose the conversation history I have in Help Scout?
SuperBot stores the conversations that happen in SuperBot. It does not import history from another provider, so export anything you need to keep from Help Scout before you cancel it.
Does SuperBot match every Help Scout feature I use today?
Not automatically. Walk us through your current setup and we will tell you which parts have a supported equivalent, which need configuration, and which are genuine gaps — before you commit.
What does SuperBot cost compared with Help Scout?
SuperBot is $0, $25, or $60 per month for the whole workspace, with every feature on every plan and no per-seat fee. Yearly billing takes 20% off. Price that against the plan and seat count you would actually buy today — we do not republish other vendors' price lists here because they change.
Get started
Try SuperBot on your own content
Run it alongside Help Scout for a week and compare the answers your customers actually get. Free forever up to 200 conversations a month — no credit card.