Pricing
$0–$60per workspace, per month
Vendor source
Standard $25/user/mo
Email-first help desk
SuperBot vs Help Scout
Email-first help desk with a Docs knowledge base, priced per user, with AI Answers per resolution.
Help Scout is an email-first help desk with a Docs knowledge base, priced per user: free for up to 5 users with 1 inbox and 1 Docs site, then Standard $25, Plus $45 and Pro $75 per user/mo. Its AI Answers add-on costs $0.75 per resolution, with an optional monthly cap. SuperBot is built for the website visitor rather than the inbox. The two fit together: keep Help Scout for email and let SuperBot answer on the site, learning from your public Docs.
- No credit card
- Runs alongside Help Scout
- Unlimited teammates
SuperBotAI support agent
Help ScoutEmail-first help desk
At a glance
How each one bills you.
Help Scout figures are from its own pricing page, checked . Plans change, so confirm before you buy.
Team seats
Unlimitedon every plan, free included
Vendor source
Per user; Standard up to 25 users, Plus up to 50, Pro unlimited with a 10-user minimum
AI usage
Included200 / 2,000 / unlimited conversations
Vendor source
AI Answers $0.75 per resolution, with an optional monthly cap
Pricing model
How Help Scout charges.
The Help Scout model
Help Scout charges per user. The free plan covers up to 5 users, 1 inbox and 1 Docs site. Standard is $25 per user/mo (up to 25 users, 2 inboxes), Plus $45 (up to 50 users, 5 inboxes) and Pro $75 (unlimited users with a 10-user minimum, 10 inboxes); extra inboxes are $10 per month on annual billing ($12 monthly). AI Answers is $0.75 per resolution, and Help Scout lets you set a monthly cap on those resolutions.
Worked example
Eight users on Standard are 8 × $25 = $200 a month. If AI Answers resolves 200 questions, that adds 200 × $0.75 = $150, so $350 unless you cap it.
The same team on SuperBot
SuperBot on the website for the same eight people is $25 a month for 2,000 conversations; there is no per-resolution charge to cap.
Credit where due
Where Help Scout is stronger.
A calm email inbox
Help Scout's core is shared email with multiple inboxes per plan. SuperBot's inbox is for website conversations, not email.
Docs for your knowledge base
The free plan already includes a Docs site for public articles, and further Docs sites are $20 a month on annual billing ($24 monthly).
Predictable AI with a cap
AI Answers can be capped per month, which keeps a per-resolution price from running away.
Our assessment, based on Help Scout's published product and pricing pages.
Why evaluate SuperBot
Where SuperBot differs from Help Scout.
Your Docs, answered live
Add your public Docs article URLs and SuperBot answers visitors from them on any page, with a source label when an article supports the reply.
No per-user or per-resolution fee
The ninth, twenty-sixth or fiftieth teammate costs nothing extra, and a resolved chat is never billed separately.
Chat-first by design
Lead capture, Calendly or Cal.com booking and read-only order lookups happen inside the chat, on every plan.
Fit
Who should choose which.
Choose Help Scout if
- Email is your main channel and the team loves the inbox.
- Help Scout Docs is your public knowledge base.
- Your team fits in the free plan's five users.
Choose SuperBot if
- Website questions now outnumber emails.
- You want AI answers on the site without a per-resolution bill.
- Your team is growing past plan user caps.
See it before you switch
The inbox your team would work in.
The real SuperBot inbox, filled with sample conversations.
Tour the productapp.superbotapp.ai
REAL PRODUCT UISide by side
SuperBot and Help Scout, row by row.
Feature
SuperBot
Verify with Help Scout
Billing unit
SuperBotWorkspace
Help ScoutPer user, with user caps by plan
AI pricing
SuperBotIncluded
Help Scout$0.75 per resolution; monthly cap available
Main channel
SuperBotWebsite chat
Help ScoutEmail
Knowledge base
SuperBotLearns from Docs URLs; hosts its own articles
Help Scout1 Docs site free; extra sites $20 a month on annual billing ($24 monthly)
Free plan
SuperBotUnlimited teammates, 200 conversations a month
Help Scout5 users, 1 inbox, 1 Docs site
Booking and leads
SuperBotCalendly, Cal.com, built-in CRM
Help ScoutConfirm the integrations you need
Before switching: run your real customer questions and one full handoff through both products.
Migration
Moving from Help Scout.
This is rarely a migration at all. Keep the email inbox and add SuperBot to the site.
What you can bring
- Public Docs articles — add their URLs so answers stay in step with what you already maintain.
- Saved replies — the customer-facing ones become Training Q&A.
- Escalation — decide when a chat should go to a person; the transcript lands in SuperBot's inbox.
What stays behind
- Mailbox history, customer profiles and email workflows stay in Help Scout; nothing is imported.
SuperBot pricing
Flat, predictable. From $0.
Every plan has every feature; yearly billing saves 20%.
Full plan comparisonFree
$0/mo
Free forever — no credit card
200 conversations / mo
- Every feature
- Unlimited teammates
- Linked SuperBot badge
Starter
$25/mo
$20/mo billed yearly
2,000 conversations / mo
- Every feature
- Unlimited teammates
- Customize or remove the badge
Pro
$60/mo
$48/mo billed yearly
Unlimited conversations
- Every feature
- Unlimited teammates
- Customize or remove the badge
Questions
SuperBot vs Help Scout, answered.
Want a straight answer about your setup? Talk to a human — a real person reads every message.
Can SuperBot use Help Scout Docs?
Yes, when the Docs site is public. Add the article URLs as knowledge sources and SuperBot answers from them.
Is AI Answers cheaper than SuperBot?
It depends on volume. AI Answers is $0.75 per resolution on top of per-user plans; SuperBot is a flat $25 or $60 a month for the workspace. At 40 resolutions a month AI Answers costs about $30.
Does SuperBot replace Help Scout's email?
No. SuperBot's inbox handles website conversations and handoff. Keep Help Scout for email.
How many users can Help Scout's free plan have?
Help Scout's pricing page lists up to 5 users, 1 inbox and 1 Docs site on the free plan. SuperBot's free plan has no user limit.
Which Help Scout plan fits a 30-person team?
Standard allows up to 25 users, so 30 people need Plus (up to 50 users) at $45 per user/mo. SuperBot has no user limit on any plan.
Keep comparing
Other comparisons.
Try SuperBot on your own content.
Point SuperBot at your Help Scout Docs and let it answer on the website for a week. Free for 200 conversations a month.