Free tool

Return policy generator.

Answer a few questions about your returns and get a clear, plain-English return and refund policy for your store. It updates as you type.

Free · no sign-up · built in your browser · not legal advice

Your return policy

Return and Refund Policy, [Your store name] We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery. Eligibility - Items must be returned within 30 days of the delivery date. - Items must be unused, unworn and unwashed, in their original packaging with any tags attached. - Please include your order number or proof of purchase. Items that can't be returned The following are final sale and can't be returned or exchanged: Gift cards and Items marked final sale. How to start a return 1. Email [your support email] with your order number and the items you want to return. 2. We'll reply with return instructions and the address to send your items to. 3. Pack the items securely and send them back. We recommend a tracked service. Return shipping You are responsible for the cost of return shipping. Original shipping charges are not refunded. Refunds Once your return arrives, we'll inspect it and let you know whether it's approved. Approved refunds are processed within 5 business days. Refunds go back to your original payment method. Depending on your bank or card issuer, it can take a few more days for the refund to appear. Exchanges Need a different size or color? We're happy to exchange eligible items. Contact us before you send the item back so we can reserve the replacement. Damaged, defective or wrong items If your order arrived damaged, defective or isn't what you ordered, contact us at [your support email] within 7 days of delivery with your order number and a photo, and we'll make it right. Questions Contact us at [your support email]. We're happy to help.

Not legal advice. Consumer law differs by country and state, so check this policy against the rules that apply to your business before you publish it.

How it works

Three steps, about two minutes.

01Set your rules
Return window, item condition, who pays return shipping, exchanges, final-sale items and refund method.
02Read the draft
The policy on the right rewrites itself as you change an answer. Nothing is sent anywhere.
03Check and publish
Check it against your local consumer law, then copy it to your store's policy page.

Guide

What a good return policy covers.

A return policy has one job: answer “can I send this back?” before a shopper has to ask. The clearest ones state the window in days from delivery, the condition items must be in, what can't be returned, who pays for shipping, and how and when the refund arrives.

Make it easy to find

Link it in your footer, on product pages and in order emails.
Repeat the key numbers (window, cost) in your FAQ.
Keep final-sale items listed in one place and mark them on the product page too.

Then let shoppers ask about it

Most return questions are about one order: “is this still returnable?”, “how do I start a return?”. Pair the policy with the shipping policy generator and the FAQ generator, then let an AI chatbot answer from all three. See SuperBot answer from your own store.

FAQ

Questions.

Still wondering about something? Talk to a human.

Is this return policy legally binding?

The generator writes a policy from your answers; it is not legal advice. Consumer law differs by country and state. For example, some places give online shoppers a statutory right to cancel within a set number of days. Check your policy against the rules that apply to your business before you publish it.

How long should my return window be?

Pick a window you can honour on every order. 30 days is common for online stores; some stores offer longer windows around the holidays. Whatever you choose, state it as days from delivery so there is no doubt when it starts.

Should I charge for return shipping?

It's your call. Free returns remove a reason not to buy but cost you on every return. A common middle ground, which this generator offers, is to pay for returns only when an item arrived damaged, defective or wrong.

Where should I put my return policy?

Link it in your store footer, on product pages near the add-to-cart button, in order confirmation emails, and in your FAQ. Shopify, Wix and most platforms also have a dedicated policy page setting.

Is my information saved?

No. The policy is built in your browser from the answers on this page. We only record that the tool was used when you copy or download a policy.

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