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SuperBot
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ecommerce platform

AI chatbot for Adobe Commerce (Magento 2)

SuperBot works with Adobe Commerce and Magento Open Source in two layers: the widget, added through the store view's HTML Head or SuperBot's Magento 2 module, and an optional read-only store connection that lets the agent answer from your catalog and look up an order by number and email.

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  • Every feature on every plan

Install

How to add SuperBot to Adobe Commerce (Magento 2)

The widget goes in per store view; the catalog and order connection is a separate, optional step.

  1. 01

    Create your workspace

    Create a free SuperBot workspace and note your Site ID.

  2. 02

    Add CMS pages, connect the store

    Add the URLs of your shipping, returns, and warranty CMS pages, and connect the store at adobe.superbotapp.ai if you want catalog and order answers.

  3. 03

    Edit the store view's HTML Head

    In the Magento admin, open Content → Design → Configuration, edit the store view's theme, and paste the snippet under HTML Head → Scripts and Style Sheets (with SuperBot's module, enter the Site ID under Stores → Configuration → SuperBot instead).

  4. 04

    Flush Cache Management

    Flush the cache under System → Cache Management so the new head is served.

  5. 05

    Test with a real order

    Review the first answers — try a test order number with its email too — then go live.

Where it goes on Adobe Commerce (Magento 2)

  1. Content
  2. Design
  3. Configuration
  4. HTML Head

Content → Design → Configuration, edit the theme for the relevant store view, then HTML Head → Scripts and Style Sheets. Flush the cache under System → Cache Management.

Read the complete Adobe Commerce (Magento 2) install and launch guide
Paste before </body>Your account fills in the site ID
<script id="superbot-web-script"
  data-site-id="YOUR_SITE_ID"
  data-api-base="https://superbotapp.ai"></script>
<script src="https://superbotapp.ai/widget/web/superbot-web.js" async></script>

This is the whole install on an Adobe Commerce (Magento 2) site — your account gives you the exact snippet with your site ID.

Before you launch on Adobe Commerce (Magento 2)

What it answers, what it hands off, what to watch.

Answers on its own

  • Product, price, and stock questions from your connected catalog, re-pulled daily.
  • Order status once the shopper gives the order number and the email on the order.
  • Shipping, returns, and warranty questions from your CMS pages.

Goes to your team

  • Refunds, cancellations, and address changes — the store connection is read-only.
  • Negotiated B2B pricing and quotes, captured as leads for your sales team.

Adobe Commerce (Magento 2) gotchas

  • Design Configuration is per store view: a snippet added to one view will not appear on another, and each view can point at its own SuperBot workspace.
  • Adobe Commerce 2.4.7 and later enforce a restrictive Content Security Policy on payment pages, so the launcher is blocked at checkout unless superbotapp.ai is allowlisted in csp_whitelist.xml.
  • The integration token you create under System → Extensions → Integrations for the store connection never expires; delete the integration in the Admin to revoke it.
  • JS bundling or minification can interfere; exclude the SuperBot script if the launcher does not render.

On Adobe Commerce (Magento 2)

What it does on an Adobe Commerce (Magento 2) site.

Order status comes from the connected Adobe Commerce (Magento 2) store; the rest is the same product on every plan.

Every feature

Grounded answers

Answers from your own store content — with the source shown.

Trained answers first, then your connected Magento catalog and CMS pages. The store connection only reads; nothing is written back to Adobe Commerce.

35 languages

Speaks your visitor's language.

Detects the language and replies in it — from the same approved answers.

Order tracking

“Where is my order?” — answered in chat.

Live order status in the widget once order lookup is connected for your Adobe Commerce (Magento 2) store.

Leads & CRM

Every visitor can become a lead.

Capture contact details mid-conversation and send them to HubSpot, Salesforce, Pipedrive or Slack.

Shared inbox

Humans step in with full context.

Assign, prioritise and reply from one inbox — no customer repeats themselves.

Practical workflows

What the agent handles on an Adobe Commerce (Magento 2) site.

Catalog and compatibility questions

Answer specification, fitment, and variant questions from the product page, where uncertainty otherwise ends the session.

B2B and wholesale qualification

Collect quantity, destination, and company details for bulk enquiries and hand the qualified thread to sales.

Order status without a ticket

Answer 'where is my order' from the connected store once the shopper confirms the order email, and escalate anything that needs a change.

Why it works on Adobe Commerce (Magento 2)

Why it fits a multi-store Magento setup.

  • Configured per store view, so each brand or language view can run its own agent.
  • Catalog and order data come through a read-only integration token; nothing is written back to the store.
  • Order answers need the order number and the matching email, so one shopper cannot see another's order.
  • Handles the long B2B questions Magento merchants actually get - bulk pricing, lead times, tax exemption - and captures them as leads.
  • The widget itself is served by SuperBot and runs in the browser; Magento only outputs a script tag.

FAQ

Questions Adobe Commerce (Magento 2) site owners ask.

Something else about your setup? Talk to a human — a real person reads every message.

How do I add an AI chatbot to Magento 2?

Paste the SuperBot snippet into Content → Design → Configuration → your store view → HTML Head → Scripts and Style Sheets, then flush the cache. If you use SuperBot's Magento 2 module, enable it and enter your Site ID under Stores → Configuration → SuperBot instead.

Can it look up Magento orders?

Yes, once the store is connected at adobe.superbotapp.ai with an Admin integration token. The shopper gives the order number and the email on the order; a mismatch returns nothing.

Does it work with Adobe Commerce Cloud?

Yes. The widget is a client-side script, so it behaves the same on Adobe Commerce Cloud, on-premise Adobe Commerce, and Magento Open Source.

Why is the launcher missing on checkout?

Adobe Commerce 2.4.7+ applies a restrictive Content Security Policy to payment pages. Allowlist superbotapp.ai in your csp_whitelist.xml if you want the widget there too.

Other platforms

Same agent, other platforms.

See every platform

Start answering Adobe Commerce (Magento 2) visitors today.

Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.

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