Deflecting high-volume pre-sales questions
Answer sizing, availability, and policy questions at scale during peak trading without adding headcount.
Salesforce Commerce Cloud
enterprise ecommerceAI chatbot for Salesforce Commerce Cloud
SuperBot adds a grounded AI support agent to a Salesforce Commerce Cloud storefront - answering from your own published content, escalating with full context, and leaving your order and customer systems untouched.
- Free forever plan
- No credit card
- Every feature on every plan
Install
How to add SuperBot to Salesforce Commerce Cloud
Five steps, start to finish. No developer required.
- 01Sign up for SuperBot and create your workspace.
- 02Add your storefront URL so SuperBot can crawl published category, product, and content-asset pages.
- 03Add the SuperBot snippet to your SFRA storefront - typically in the base template your pages extend, or as a content asset injected site-wide.
- 04Deploy through your normal release process and verify on a sandbox before production.
- 05Review the agent's answers with your support team, then enable on production.
Read the complete Salesforce Commerce Cloud install and launch guide
Practical workflows
What the agent handles on a Salesforce Commerce Cloud site
Brand-consistent answers across sites
Configure a separate agent per site so each brand answers in its own voice from its own content.
Context-rich escalation
Hand the agent's full thread to a human so the customer is not asked to start again.
Why it works on Salesforce Commerce Cloud
Built to feel native on an enterprise ecommerce
- Read-only by design: the agent answers from published content and never needs write access to orders or customer records.
- Fits an existing release process - it is a template change, not a cartridge with its own upgrade cycle.
- Escalation carries the whole conversation into your support queue rather than a disconnected form.
- Per-site configuration suits multi-site realms where each brand needs its own voice.
- Client-side delivery means no additional load on your Commerce Cloud instance.
FAQ
Questions Salesforce Commerce Cloud site owners ask
Does SuperBot need access to our order data?
No. It answers from published storefront content. Order-aware answers are opt-in and configured separately, so the default install touches no customer data.
Is this a cartridge?
No. It is a client-side snippet added to your storefront templates, so there is no cartridge to maintain across Commerce Cloud upgrades.
Can we run it on a sandbox first?
Yes. Configure a separate workspace for your sandbox storefront and promote the change through your normal release process.
Get started
Start answering Salesforce Commerce Cloud visitors today
Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.