ecommerce platform

AI chatbot for BigCommerce

On BigCommerce, SuperBot is a single Script Manager entry: no app to install and no Stencil theme file to edit. The agent answers pre-sale questions from the product, shipping, and returns pages you add to its knowledge, and hands anything about a specific order to your team with the conversation attached.

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Free forever plan
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Every feature on every plan

Install

How to add SuperBot to BigCommerce

Script Manager does the work, so there is no Stencil file to edit and nothing to redo after a theme change.

01
Create your workspace
Create a free SuperBot workspace and copy the embed snippet from your setup page.
your-site.com
- /shipping
- /returns
- /faq
02
Add your store's pages
Add the URLs of your shipping, returns, and best-selling product pages so the agent learns your store's own wording.
03
Open Script Manager
In the BigCommerce control panel, open Storefront → Script Manager and click Create a Script.
04
Configure and paste
Set the location to Footer, choose All pages (or Storefront pages to skip checkout), pick the Functional category and the Script type, then paste the snippet and save.
05
Test on a product page
Ask a shipping question on a live product page in a private window and review the answer before you announce it.

Where it goes on BigCommerce

Storefront
Script Manager
Create a Script

Storefront → Script Manager → Create a Script, with the location set to Footer and the script applied to All pages or Storefront pages. Save the script. Script Manager output is injected through your theme's footer scripts, so there is no theme file to republish.

Read the complete BigCommerce install and launch guide

Paste before </body>Your account fills in the site ID

<script id="superbot-web-script"
  data-site-id="YOUR_SITE_ID"
  data-api-base="https://superbotapp.ai"></script>
<script src="https://superbotapp.ai/widget/web/superbot-web.js" async></script>

This is the whole install on a BigCommerce site — your account gives you the exact snippet with your site ID.

Before you launch on BigCommerce

What it answers, what it hands off, what to watch.

Answers on its own

Shipping zones, delivery times, and return windows, from the policy pages you added.
Product details, sizing, and compatibility, from the product pages you imported or pasted.
Bulk and quote requests, captured as leads with quantity and contact details.

Goes to your team

Order status and tracking. SuperBot has no BigCommerce order connection, so these reach your inbox with the order number the shopper gave.
Refunds, exchanges, and warranty claims that need someone to look at the account.

BigCommerce gotchas

Storefront pages covers everything except checkout and order confirmation. Pick All pages only if you want the launcher on checkout, and note that BigCommerce only runs checkout scripts on Optimized One-Page Checkout.
With the cookie consent banner on, a script loads only after the shopper accepts its category. Chat belongs in Functional, so a shopper who declines Functional will not see the launcher.
On multi-storefront accounts Script Manager lives in each storefront's channel settings; add the script to every storefront that should show the agent.
Headless Catalyst storefronts need Catalyst 1.1 or later to render Script Manager scripts, and client-side navigation can skip scripts; the snippet in the app's root layout is the simpler route.

On BigCommerce

What it does on a BigCommerce site.

No store connection needed for any of this — it runs from the content you add, on every plan.

Every feature

Grounded answers

Answers from your own store content — with the source shown.

Trained answers first, then the BigCommerce product and policy pages you added. There is no catalog sync, so refresh a source after you edit that page.

35 languages

Speaks your visitor's language.

Detects the language and replies in it — from the same approved answers.

Bookings

Meetings, booked in chat.

Offer open times and confirm the booking without sending anyone to another page.

Leads & CRM

Every visitor can become a lead.

Capture contact details mid-conversation and send them to HubSpot, Salesforce, Pipedrive or Slack.

Shared inbox

Humans step in with full context.

Assign, prioritise and reply from one inbox — no customer repeats themselves.

Practical workflows

What the agent handles on a BigCommerce site.

Quote and bulk requests

Collect SKU, quantity, delivery postcode, and company name for a volume enquiry, then hand sales one tidy thread instead of a bare contact form.

Delivery-cost questions before checkout

Explain shipping zones and cut-off times on product and cart pages, where an unanswered cost question most often ends the visit.

Spec and compatibility checks

Answer fitment, dimension, and material questions from the product copy you added, and pass unusual ones to a person.

Why it works on BigCommerce

Why Script Manager is the right home for it.

Script Manager entries sit outside your Stencil theme files, so a theme update does not mean pasting the snippet again.
The Functional consent category lets the launcher follow each shopper's cookie choice instead of loading regardless of it.
Escalations land in one shared inbox with the whole conversation, which suits a team already answering BigCommerce order emails.
Quote and bulk requests go to the built-in CRM or to HubSpot, Salesforce, or Pipedrive.

FAQ

Questions BigCommerce site owners ask.

Something else about your setup? Talk to a human — a real person reads every message.

Where does the SuperBot script go in BigCommerce?

Storefront → Script Manager → Create a Script. Choose Footer, All pages or Storefront pages, the Functional category, and the Script type, paste the snippet, and save.

Does SuperBot sync my BigCommerce catalog or orders?

No. There is no BigCommerce app or API connection today. The agent learns from the product and policy pages you add by URL or paste in, and order questions go to your team.

Why don't some shoppers see the chat?

If your cookie consent banner is on, BigCommerce holds back scripts until the shopper accepts their category. With SuperBot set to Functional, shoppers who decline functional cookies will not get the launcher.

Can the launcher appear on checkout?

Only if the script is applied to All pages, and BigCommerce runs checkout scripts only on Optimized One-Page Checkout. Storefront pages keeps it off checkout.

What does it cost for a BigCommerce store?

Free includes 200 conversations/month. Starter is $25/month with 2,000 conversations. Pro is $60/month with unlimited conversations. See pricing for the current feature comparison.

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