The AI customer-support agent built for BigCommerce
SuperBot brings AI-first customer support to BigCommerce stores — grounded in your product catalog, shipping policies, and order data, with real human handoff when a customer needs it.
- Free forever plan
- No credit card
- Live on BigCommerce in 15 min
How to add SuperBot to BigCommerce
- 01Sign up for SuperBot free.
- 02Add your BigCommerce store URL — SuperBot ingests your products, categories, and policies.
- 03Install via the BigCommerce Script Manager (one snippet) or the SuperBot app if listed in your region.
- 04Configure handoff rules and approve the agent's first cited replies.
- 05Publish — SuperBot is live across your store.
Built to feel native on a ecommerce platform
- Reads your BigCommerce catalog (products, variants, inventory) for grounded answers.
- Handles policy-heavy ecommerce questions (returns, exchanges, warranty) from your live pages.
- Multilingual replies for cross-border BigCommerce stores in 40+ languages.
- Operator console for handoff — your team sees the full context the moment a conversation escalates.
- Integrates with BigCommerce's webhook system for CRM and email routing.
Questions BigCommerce site owners ask
How do I add an AI chatbot to BigCommerce?
Install the SuperBot snippet via BigCommerce's Script Manager (Storefront → Script Manager → Create a Script → Footer). It loads on every storefront page.
Does it integrate with BigCommerce orders?
Yes. Connect order lookup so the agent can answer 'where is my order' with live tracking data.
What does it cost for a BigCommerce store?
Free includes 200 conversations/month. Starter is $25/month with 2,000 conversations. Pro is $60/month with unlimited conversations. See pricing for the current feature comparison.
Will it impact my BigCommerce site speed?
No. The widget loads asynchronously and weighs under 30 KB. PageSpeed scores stay clean.
Start answering BigCommerce visitors today
Free for small sites. $25/mo for the full product. $60/mo for unlimited everything plus every new feature on launch day.