Skip to main content
SuperBot
Start free

ecommerce platform

AI chatbot for Shift4Shop

Every Shift4Shop store has a Global Footer field under Content → Header and Footer, and that field is the whole SuperBot install. The agent answers spec, shipping, and returns questions from the pages you add, and passes order questions to your team.

Get started free
See pricing
  • Free forever plan
  • No credit card
  • Every feature on every plan

Install

How to add SuperBot to Shift4Shop

Paste into the Global Footer with the WYSIWYG editor off, enable the section, and save.

  1. 01

    Create your workspace

    Sign up for a free workspace and copy the embed snippet SuperBot gives you.

  2. 02

    Add policy and spec pages

    Add the URLs of your shipping, returns, and FAQ pages, plus product pages with the specs customers ask about.

  3. 03

    Open Header and Footer

    In the Shift4Shop admin, go to Content → Header and Footer and switch the Global Footer field out of WYSIWYG mode.

  4. 04

    Paste into the Global Footer

    Paste the snippet into the Global Footer, make sure the section is enabled, and click Save.

  5. 05

    Check a live product page

    Review a few answers on a live product page before you send traffic to it.

Where it goes on Shift4Shop

  1. Content
  2. Header and Footer
  3. Global Footer

Content → Header and Footer → Global Footer, with WYSIWYG mode off and the section enabled. Click Save at the top of the page, then reload a product page.

Read the complete Shift4Shop install and launch guide
Paste before </body>Your account fills in the site ID
<script id="superbot-web-script"
  data-site-id="YOUR_SITE_ID"
  data-api-base="https://superbotapp.ai"></script>
<script src="https://superbotapp.ai/widget/web/superbot-web.js" async></script>

This is the whole install on a Shift4Shop site — your account gives you the exact snippet with your site ID.

Before you launch on Shift4Shop

What it answers, what it hands off, what to watch.

Answers on its own

  • Product specs and compatibility from the product pages you add.
  • Shipping options and return rules from your policy pages.
  • Pre-sale questions in the shopper's language.

Goes to your team

  • Order and tracking questions; SuperBot does not connect to Shift4Shop orders.
  • Payment disputes and account changes.

Shift4Shop gotchas

  • Turn WYSIWYG mode off before pasting; the visual editor is not meant for script tags.
  • A saved but disabled Global Footer renders nothing, so check that the section is enabled.
  • Use the Global Footer rather than the Global Header or banner areas: Shift4Shop recommends it for scripts because it appears on every page regardless of layout.

On Shift4Shop

What it does on a Shift4Shop site.

No store connection needed for any of this — it runs from the content you add, on every plan.

Every feature

Grounded answers

Answers from your own store content — with the source shown.

Trained answers first, then the Shift4Shop product and policy pages you added, with a link back to the page so shoppers can check the wording.

35 languages

Speaks your visitor's language.

Detects the language and replies in it — from the same approved answers.

Bookings

Meetings, booked in chat.

Offer open times and confirm the booking without sending anyone to another page.

Leads & CRM

Every visitor can become a lead.

Capture contact details mid-conversation and send them to HubSpot, Salesforce, Pipedrive or Slack.

Shared inbox

Humans step in with full context.

Assign, prioritise and reply from one inbox — no customer repeats themselves.

Practical workflows

What the agent handles on a Shift4Shop site.

Fitment and spec questions

Answer will-it-fit and dimension questions from the product copy at the moment a buyer is comparing parts.

Shipping and returns

Explain current policies from your live pages, so the answer changes when you update the page and refresh its source.

Quote requests

Collect part numbers, quantities, and contact details for anything that needs a person, and route it to email or Slack.

Why it works on Shift4Shop

Why the Global Footer is enough on Shift4Shop.

  • One field covers every page layout, so there are no per-template edits.
  • Nothing server-side is added, so your Shift4Shop hosting and checkout are unchanged.
  • Answers link back to the policy page they came from.
  • Quote requests go to the built-in CRM, Slack, or a connected CRM.

FAQ

Questions Shift4Shop site owners ask.

Something else about your setup? Talk to a human — a real person reads every message.

Where do I add a chatbot script in Shift4Shop?

Content → Header and Footer → Global Footer. Turn off WYSIWYG mode, paste the snippet, enable the section, and click Save.

I saved the code but nothing appears. What did I miss?

Usually the section is not enabled, or the snippet was pasted in WYSIWYG mode. Switch to code view, check the Enable setting, and save again.

Can it look up Shift4Shop orders?

No. SuperBot has no Shift4Shop order connection, so order questions go to your team's inbox with the conversation attached.

Does it require a developer?

No. It is one paste into a field in the Shift4Shop admin.

Other platforms

Same agent, other platforms.

See every platform

Start answering Shift4Shop visitors today.

Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.

Get started free See full pricing