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SuperBot
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ecommerce platform

AI chatbot for WooCommerce

Turn your WooCommerce store into a 24/7 customer-support operation. The free SuperBot plugin adds the widget and exposes read-only product and order feeds, so the agent answers stock, variant, and price questions from the live catalogue and checks an order once the shopper gives the order number and billing email.

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Open on WordPress.org
  • Free forever plan
  • No credit card
  • Every feature on every plan

Install

How to add SuperBot to WooCommerce

One plugin from WordPress.org, then two feed URLs pasted into SuperBot when you want catalogue and order answers.

  1. 01

    Create your workspace

    Sign up for SuperBot free.

  2. 02

    Add your policy pages

    Add the URLs of your shipping, returns, and FAQ pages so policy answers quote your own wording.

  3. 03

    Install the WordPress.org plugin

    Install the free SuperBot AI Chatbot & Live Chat plugin from WordPress.org (wordpress.org/plugins/superbot), paste your Site ID, then copy its read-only Store, Products, and Orders feed URLs into SuperBot under Settings → AI Connect.

  4. 04

    Turn on order lookup

    Connect order lookup so the agent can answer 'where is my order' once a shopper gives the order number and the billing email on it.

  5. 05

    Go live on every page

    Go live. The widget appears on every product, cart, and checkout page.

Where it goes on WooCommerce

  1. Plugins
  2. Add New
  3. SuperBot
  4. Settings

The settings page of the free SuperBot AI Chatbot & Live Chat plugin from WordPress.org (wordpress.org/plugins/superbot), which covers the whole store including product, cart, and checkout pages and adds read-only product and order feeds. Purge your caching plugin and any server-side page cache after saving.

Get it onWordPress.orgRead the complete WooCommerce install and launch guide
Paste before </body>Your account fills in the site ID
<script id="superbot-web-script"
  data-site-id="YOUR_SITE_ID"
  data-api-base="https://superbotapp.ai"></script>
<script src="https://superbotapp.ai/widget/web/superbot-web.js" async></script>

Prefer code to the WordPress.org install? This one embed works on any site — your account gives you the exact snippet with your site ID.

Before you launch on WooCommerce

What it answers, what it hands off, what to watch.

Answers on its own

  • Stock, variant, and price questions from the read-only product feed.
  • Order status when the shopper gives the order number and the billing email on it; a mismatch returns nothing.
  • Shipping, returns, and refund-policy questions from your policy pages.

Goes to your team

  • Refunds, cancellations, and address changes — the feeds are read-only, so nothing is changed in WooCommerce.
  • Questions the catalogue and your pages do not answer; the agent offers a person instead of guessing.

WooCommerce gotchas

  • WooCommerce cart and checkout pages are often excluded from caching but included in JS optimisation; exclude SuperBot from minification if it fails only there.
  • The feed URLs carry a read-only token. Rotate it from the plugin settings if a URL is ever shared by mistake, then paste the new URLs into SuperBot.
  • Check as a logged-out visitor — some plugins hide scripts from administrators or vice versa.

On WooCommerce

What it does on a WooCommerce site.

Order status comes from the connected WooCommerce store; the rest is the same product on every plan.

Every feature

Grounded answers

Answers from your own store content — with the source shown.

Trained answers first, then your WooCommerce product feed and policy pages. Order replies never include addresses, payment details, or the billing email itself.

35 languages

Speaks your visitor's language.

Detects the language and replies in it — from the same approved answers.

Order tracking

“Where is my order?” — answered in chat.

Live order status in the widget once order lookup is connected for your WooCommerce store.

Leads & CRM

Every visitor can become a lead.

Capture contact details mid-conversation and send them to HubSpot, Salesforce, Pipedrive or Slack.

Shared inbox

Humans step in with full context.

Assign, prioritise and reply from one inbox — no customer repeats themselves.

Why it works on WooCommerce

Why it works as a WooCommerce plugin.

  • Trained on your actual WooCommerce catalog — answers cite real products, variants, and stock.
  • Order lookup integration means 'where is my order' gets a real answer, not a canned response.
  • Answers the pre-checkout questions (shipping, returns, sizing) that stall a sale, plus an optional welcome-back prompt for shoppers who return with items in their cart.
  • Handles refund and return policy questions from your live policy pages.
  • Lead capture for wholesale and B2B inquiries, saved to the built-in CRM.

FAQ

Questions WooCommerce site owners ask.

Something else about your setup? Talk to a human — a real person reads every message.

Is SuperBot a WooCommerce-specific tool?

SuperBot works on any website, but on WooCommerce the plugin adds read-only product and order feeds, so catalogue answers and order lookup work alongside answers from your policy pages.

How does order lookup stay private?

The shopper types the order number and the billing email. If they do not match, nothing is returned, and a reply never includes addresses, payment details, or the billing email itself. Order data is not stored.

Does it replace WooCommerce live chat plugins?

Yes — SuperBot includes the website widget, AI agent, operator inbox, and analytics in one product. Actual savings depend on the tools and usage you replace.

Can SuperBot recover abandoned carts?

Partly. SuperBot answers the questions that cause abandonment (shipping cost, return policy, size availability) before checkout, and an optional welcome-back prompt greets shoppers who return within a day with items still in their cart. It does not send abandoned-cart emails.

Is the free plan enough for a small Woo store?

For stores doing up to 200 support conversations a month, yes. Starter ($25/mo) raises the cap to 2,000 conversations when you outgrow it.

Other platforms

Same agent, other platforms.

See every platform

Start answering WooCommerce visitors today.

Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.

Get started free See full pricing