SuperBot for WooCommerce

01

What SuperBot does on WooCommerce

Turn your WooCommerce store into a 24/7 customer-support operation. The free SuperBot plugin adds the widget and exposes read-only product and order feeds, so the agent answers stock, variant, and price questions from the live catalogue and checks an order once the shopper gives the order number and billing email.

• Trained on your actual WooCommerce catalog — answers cite real products, variants, and stock.
• Order lookup integration means 'where is my order' gets a real answer, not a canned response.
• Answers the pre-checkout questions (shipping, returns, sizing) that stall a sale, plus an optional welcome-back prompt for shoppers who return with items in their cart.
• Handles refund and return policy questions from your live policy pages.

02

Before you install

The quality of the first answers depends on what a visitor can already read on your site, so publish your current shipping, returns, and contact information before training the agent. Have your site URL and one test page ready.

• Use the site that should be connected to this SuperBot workspace, not a staging copy.
• Check that your policy and product pages are written for customers rather than internal staff.
• Decide where escalations should land: the SuperBot inbox, Slack, or your existing support process.
• Copy the exact snippet from your SuperBot dashboard so the site ID routes conversations to the right workspace.

03

Install SuperBot on WooCommerce

The settings page of the free SuperBot AI Chatbot & Live Chat plugin from WordPress.org (wordpress.org/plugins/superbot), which covers the whole store including product, cart, and checkout pages and adds read-only product and order feeds. Purge your caching plugin and any server-side page cache after saving.

• Sign up for SuperBot free.
• Add the URLs of your shipping, returns, and FAQ pages so policy answers quote your own wording.
• Install the free SuperBot AI Chatbot & Live Chat plugin from WordPress.org (wordpress.org/plugins/superbot), paste your Site ID, then copy its read-only Store, Products, and Orders feed URLs into SuperBot under Settings → AI Connect.
• Connect order lookup so the agent can answer 'where is my order' once a shopper gives the order number and the billing email on it.
• Go live. The widget appears on every product, cart, and checkout page.

04

Check that it is live

Open your site in a private window rather than the editor or preview, because most platforms only serve custom code on the published site. The launcher should appear in the lower corner within a second or two.

• Load a real published URL, not an editor preview or a password-protected page.
• Open the launcher and send a question you know the answer to, then confirm the reply cites your own content.
• Check one product or interior page as well as the home page, since templates can differ.
• If you run several languages or store views, check one page in each.

05

If the widget does not appear

Almost every failed install is one of four things: the change was never published, a cache is still serving the old page, the snippet carries the wrong site ID, or another script is stripping it.

• WooCommerce cart and checkout pages are often excluded from caching but included in JS optimisation; exclude SuperBot from minification if it fails only there.
• The feed URLs carry a read-only token. Rotate it from the plugin settings if a URL is ever shared by mistake, then paste the new URLs into SuperBot.
• Check as a logged-out visitor — some plugins hide scripts from administrators or vice versa.
• Open your browser console and look for a blocked request to superbotapp.ai, which points at a Content-Security-Policy or an ad blocker.
• Confirm the site ID in the snippet matches the workspace you are looking at in the dashboard.

06

Train and test before you send traffic

Approve a small, representative set of answers before the widget meets real customers. Test the questions that normally create tickets or stop a purchase, and correct the wording once so every later answer inherits it.

• Start with the ten questions your team answers most often.
• Check that policy answers link to the live page that supports them.
• Add a trained answer for anything the agent gets wrong rather than editing the source page twice.
• Decide what should escalate immediately — refunds, complaints, anything account-specific.

Common questions