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SuperBot
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ecommerce platform

AI chatbot for Big Cartel

Big Cartel is built for artists and makers, and the questions they get are about turnaround, sizing, and commissions. SuperBot answers those from your own product and FAQ text. On a paid Big Cartel plan the snippet goes in Integration Code, which stays put through a theme switch.

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  • Free forever plan
  • No credit card
  • Every feature on every plan

Install

How to add SuperBot to Big Cartel

Code editing needs a paid Big Cartel plan; the free Gold plan cannot add scripts.

  1. 01

    Create your workspace

    Create a free SuperBot workspace — no card needed — and copy your embed snippet.

  2. 02

    Add FAQ and turnaround times

    Add the URLs of your FAQ, shipping, and product pages, and paste your made-to-order turnaround times.

  3. 03

    Open Shop designer → Code

    In your Big Cartel admin, open Shop designer → Code and find the Integration Code section.

  4. 04

    Paste into Integration Code

    Paste the snippet into Integration Code and save; code there survives theme switches and updates.

  5. 05

    Match your shop's colors

    Match the widget colors to your shop, then check a live product page.

Where it goes on Big Cartel

  1. Shop designer
  2. Code
  3. Integration Code

Shop designer → Code → Integration Code, which Big Cartel keeps in place when you switch or update themes. Save, then load your live shop in a private window.

Read the complete Big Cartel install and launch guide
Paste before </body>Your account fills in the site ID
<script id="superbot-web-script"
  data-site-id="YOUR_SITE_ID"
  data-api-base="https://superbotapp.ai"></script>
<script src="https://superbotapp.ai/widget/web/superbot-web.js" async></script>

This is the whole install on a Big Cartel site — your account gives you the exact snippet with your site ID.

Before you launch on Big Cartel

What it answers, what it hands off, what to watch.

Answers on its own

  • Turnaround and dispatch times for made-to-order pieces, from your own policy text.
  • Sizing, materials, and care, from the product descriptions you add.
  • Shipping regions and costs from your shipping page.

Goes to your team

  • Commission and custom-order requests; the agent collects the details and hands you one thread.
  • Order status. There is no Big Cartel order connection.

Big Cartel gotchas

  • Code editing is only on paid plans; the free Gold plan cannot add the snippet.
  • Use Integration Code rather than the advanced theme templates: template edits are deleted when you switch or update your theme.
  • Big Cartel's checkout cannot be edited, so the launcher appears on every shop page up to checkout but not on checkout itself.
  • Big Cartel does not host files, and it does not need to: the snippet loads the widget from superbotapp.ai.

On Big Cartel

What it does on a Big Cartel site.

No store connection needed for any of this — it runs from the content you add, on every plan.

Every feature

Grounded answers

Answers from your own store content — with the source shown.

Trained answers first, then your Big Cartel product copy and FAQ. It only promises the turnaround you wrote down.

35 languages

Speaks your visitor's language.

Detects the language and replies in it — from the same approved answers.

Bookings

Meetings, booked in chat.

Offer open times and confirm the booking without sending anyone to another page.

Leads & CRM

Every visitor can become a lead.

Capture contact details mid-conversation and send them to HubSpot, Salesforce, Pipedrive or Slack.

Shared inbox

Humans step in with full context.

Assign, prioritise and reply from one inbox — no customer repeats themselves.

Practical workflows

What the agent handles on a Big Cartel site.

Made-to-order expectations

Set turnaround and dispatch expectations before checkout, so fewer buyers email to ask where a handmade piece is.

Sizing and materials

Answer fit and material questions from your product copy so a shopper does not have to email and wait.

Commissions and stockists

Collect size, budget, deadline, or shop details for a custom piece or wholesale request and hand it over as a single thread.

Why it works on Big Cartel

Why it suits a one-person Big Cartel shop.

  • Covers the inbox while you are making or packing orders, and hands anything unusual to you with the full conversation.
  • Integration Code keeps the agent through theme changes, which Big Cartel's template edits do not.
  • Turnaround answers come from the words you wrote, so it does not promise dates you did not.
  • Commission and stockist enquiries arrive as leads with contact details instead of scattered messages.

FAQ

Questions Big Cartel site owners ask.

Something else about your setup? Talk to a human — a real person reads every message.

Where do I paste the chatbot code in Big Cartel?

Shop designer → Code → Integration Code. Paste the SuperBot snippet and save; it loads on your shop pages from then on.

Can I add it on the free Gold plan?

No. Big Cartel limits code editing to its paid plans, so you need one of those to add any third-party script, SuperBot included.

Will it disappear if I change my theme?

Not if it is in Integration Code. Big Cartel keeps that section through theme switches and updates, while edits to theme templates are removed.

Does the chat show on Big Cartel's checkout?

No. Big Cartel does not allow checkout pages to be edited, so the widget covers every page before checkout.

Is SuperBot free?

The Free plan includes 200 conversations a month with every feature and a SuperBot badge. Starter is $25/month for 2,000.

Other platforms

Same agent, other platforms.

See every platform

Start answering Big Cartel visitors today.

Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.

Get started free See full pricing