Made-to-order expectations
Set turnaround and dispatch expectations up front, which is the single most common question an independent shop gets.
Big Cartel
ecommerce platformAI chatbot for Big Cartel
SuperBot gives a Big Cartel store a support agent that answers shipping, sizing, and made-to-order questions on its own - so an independent maker is not answering the same five questions by email every week.
- Free forever plan
- No credit card
- Every feature on every plan
Install
How to add SuperBot to Big Cartel
Five steps, start to finish. No developer required.
- 01Sign up for SuperBot (free) and create your workspace.
- 02Add your Big Cartel store URL so SuperBot can crawl your products and pages.
- 03In your Big Cartel admin, open Customize Design -> Advanced -> Edit HTML/CSS.
- 04Paste the SuperBot snippet just before the closing body tag in your theme layout and save.
- 05Tune the widget colours to match your store, then go live.
Practical workflows
What the agent handles on a Big Cartel site
Sizing and materials
Answer fit and material questions from your product copy so a shopper does not have to email and wait.
Wholesale and commissions
Collect the details you need for a stockist or custom-order enquiry and hand it over as a single thread.
Why it works on Big Cartel
Built to feel native on an ecommerce platform
- Built for one-person shops: the agent covers the inbox while you are making, shipping, or asleep.
- Answers made-to-order and turnaround-time questions from your own policy text, so nothing is invented.
- Captures wholesale and commission enquiries with contact details instead of losing them.
- One snippet, one theme edit - no app store and no extra platform fee.
- The free plan covers the volume a typical Big Cartel store sees.
FAQ
Questions Big Cartel site owners ask
How do I add a chatbot to Big Cartel?
Customize Design -> Advanced -> Edit HTML/CSS, then paste the SuperBot snippet before the closing body tag of your layout.
Is there a free option?
Yes. SuperBot's free plan includes 200 conversations a month, which covers most independent Big Cartel stores.
Will it slow my store down?
No. The script loads asynchronously and is under 30 KB, so it does not delay your pages.
Get started
Start answering Big Cartel visitors today
Free forever up to 200 conversations a month. Starter is $25/month for 2,000, Pro is $60/month for unlimited — every feature is on every plan.