SuperBot for Big Cartel

01

What SuperBot does on Big Cartel

Big Cartel is built for artists and makers, and the questions they get are about turnaround, sizing, and commissions. SuperBot answers those from your own product and FAQ text. On a paid Big Cartel plan the snippet goes in Integration Code, which stays put through a theme switch.

• Covers the inbox while you are making or packing orders, and hands anything unusual to you with the full conversation.
• Integration Code keeps the agent through theme changes, which Big Cartel's template edits do not.
• Turnaround answers come from the words you wrote, so it does not promise dates you did not.
• Commission and stockist enquiries arrive as leads with contact details instead of scattered messages.

02

Before you install

The quality of the first answers depends on what a visitor can already read on your site, so publish your current shipping, returns, and contact information before training the agent. Have your site URL and one test page ready.

• Use the site that should be connected to this SuperBot workspace, not a staging copy.
• Check that your policy and product pages are written for customers rather than internal staff.
• Decide where escalations should land: the SuperBot inbox, Slack, or your existing support process.
• Copy the exact snippet from your SuperBot dashboard so the site ID routes conversations to the right workspace.

03

Install SuperBot on Big Cartel

Shop designer → Code → Integration Code, which Big Cartel keeps in place when you switch or update themes. Save, then load your live shop in a private window.

• Create a free SuperBot workspace — no card needed — and copy your embed snippet.
• Add the URLs of your FAQ, shipping, and product pages, and paste your made-to-order turnaround times.
• In your Big Cartel admin, open Shop designer → Code and find the Integration Code section.
• Paste the snippet into Integration Code and save; code there survives theme switches and updates.
• Match the widget colors to your shop, then check a live product page.

04

Check that it is live

Open your site in a private window rather than the editor or preview, because most platforms only serve custom code on the published site. The launcher should appear in the lower corner within a second or two.

• Load a real published URL, not an editor preview or a password-protected page.
• Open the launcher and send a question you know the answer to, then confirm the reply cites your own content.
• Check one product or interior page as well as the home page, since templates can differ.
• If you run several languages or store views, check one page in each.

05

If the widget does not appear

Almost every failed install is one of four things: the change was never published, a cache is still serving the old page, the snippet carries the wrong site ID, or another script is stripping it.

• Code editing is only on paid plans; the free Gold plan cannot add the snippet.
• Use Integration Code rather than the advanced theme templates: template edits are deleted when you switch or update your theme.
• Big Cartel's checkout cannot be edited, so the launcher appears on every shop page up to checkout but not on checkout itself.
• Big Cartel does not host files, and it does not need to: the snippet loads the widget from superbotapp.ai.
• Open your browser console and look for a blocked request to superbotapp.ai, which points at a Content-Security-Policy or an ad blocker.
• Confirm the site ID in the snippet matches the workspace you are looking at in the dashboard.

06

Train and test before you send traffic

Approve a small, representative set of answers before the widget meets real customers. Test the questions that normally create tickets or stop a purchase, and correct the wording once so every later answer inherits it.

• Start with the ten questions your team answers most often.
• Check that policy answers link to the live page that supports them.
• Add a trained answer for anything the agent gets wrong rather than editing the source page twice.
• Decide what should escalate immediately — refunds, complaints, anything account-specific.

Common questions