Ecommerce help desk alternatives
Best Gorgias alternatives in 2026
The strongest Gorgias alternatives in 2026 are SuperBot, Tidio, Zendesk, Intercom and Freshdesk. Gorgias prices by ticket volume rather than agents — Starter is $10 a month for 50 tickets — and AI Agent interactions cost $0.90 each on annual plans ($1.00 monthly) while also counting as helpdesk tickets. Stores switch to escape that double count or to run one agent across every page. SuperBot reads products, stock and orders read-only, verifies order lookups against the customer's email, and is priced per workspace.
Prices checked on vendor pages
Why teams switch
Why people look for Gorgias alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
AI interactions are counted twice
Gorgias states that each AI Agent interaction also counts as a helpdesk ticket, so automation draws down two allowances at once.
Overage past the ticket limit
Plans include a monthly ticket allowance, with a per-ticket fee past the limit ($0.40 on the entry plans). Peak season is when that bites.
Built around commerce
That is Gorgias's strength, but brands with content, wholesale or service pages alongside the store want one agent that answers everywhere.
Be honest about fit
When staying on Gorgias makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- You want the AI to take actions in the store — returns, order edits — SuperBot reads store data read-only and never writes to the store.
- You rely on Gorgias's voice and SMS add-ons or its deeper commerce integrations.
- Your ticket volume sits comfortably inside your plan all year.
At a glance
Gorgias and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in September 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| GorgiasCurrent tool | Pricing modelTicket volume, not per agent; AI Agent billed per interaction | Starting priceStarter $10/mo for 50 tickets (monthly billing); AI Agent $0.90/interaction annual, $1.00 monthly | Free planFree trial | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forStores that want answers and order status without per-ticket fees |
| Tidio | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter $24.17/mo billed annually ($29 monthly), 100 conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forSmaller stores wanting chat, Flows and Lyro together |
| Zendesk | Pricing modelPer agent; AI measured in automated resolutions | Starting priceSupport Team $19/agent/mo; Suite Team $55/agent/mo (billed annually) | Free plan14-day trial | Best forLarge retailers needing enterprise ticketing |
| Intercom | Pricing modelPer seat, plus $0.99 per Fin AI Agent outcome | Starting priceEssential $29/seat/mo billed annually ($39 monthly) | Free planFree trial | Best forDTC brands that also run in-app or outbound messaging |
| Freshdesk | Pricing modelPer agent; Freddy AI Agent sessions beyond the included 500 at $49 per 100 | Starting priceGrowth $19/agent/mo billed annually | Free plan14-day trial | Best forBudget-conscious teams who want classic ticketing |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 Gorgias alternatives worth a trial.
Ordered for a team leaving Gorgias. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: Stores that want answers and order status without per-ticket fees
Installs on Shopify, Wix, WooCommerce, Squarespace, Square Online and Adobe Commerce. Reads products, stock and orders read-only with email-verified order lookups, and charges per workspace.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Tidio
Best for: Smaller stores wanting chat, Flows and Lyro together
A free plan to start; human chats, Lyro and Flows are metered separately.
- Pricing model
- Plan tier plus separate quotas for conversations, Lyro AI and Flows
- Starting price
- Starter $24.17/mo billed annually ($29 monthly), 100 conversations/mo
Zendesk
Best for: Large retailers needing enterprise ticketing
Broader help desk and telephony, priced per agent with AI resolutions measured separately.
- Pricing model
- Per agent; AI measured in automated resolutions
- Starting price
- Support Team $19/agent/mo; Suite Team $55/agent/mo (billed annually)
Intercom
Best for: DTC brands that also run in-app or outbound messaging
A full suite with Fin; seat pricing plus $0.99 per outcome.
- Pricing model
- Per seat, plus $0.99 per Fin AI Agent outcome
- Starting price
- Essential $29/seat/mo billed annually ($39 monthly)
Freshdesk
Best for: Budget-conscious teams who want classic ticketing
Growth from $19 per agent billed annually, with 500 Freddy AI Agent sessions included.
- Pricing model
- Per agent; Freddy AI Agent sessions beyond the included 500 at $49 per 100
- Starting price
- Growth $19/agent/mo billed annually
How to choose
Pick a replacement for Gorgias on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Use a real order with an exception
Test a late parcel or a partial refund request in each tool. Compare identity checks, what the AI is allowed to do, and the handoff.
Decide read-only or read-write
Some teams want the AI to change orders; others want it to look things up and hand off. Be explicit — it narrows the list fast.
Price your peak month
Model Black Friday volume, including overage, for every tool on the shortlist.
Migration
Switching from Gorgias to SuperBot.
For most stores the move takes an afternoon of setup, then a week of comparing answers side by side.
Install the store app
Add SuperBot from the Shopify or Wix app store, use the WordPress/WooCommerce plugin, or install on Squarespace, Square Online or Adobe Commerce. Store products, stock and orders are read, never written.
Add policy pages
Shipping, returns, warranty and sizing pages become knowledge sources, so answers quote your actual policy.
Turn macros into Training Q&A
Your best Gorgias macros are approved answers — add the customer-facing ones as Training Q&A.
Route actions to people
Anything that changes an order — refunds, edits, cancellations — hands off to your team in the shared inbox with the transcript.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
Gorgias tickets, macros, rules and history are not imported. Export what you need before cancelling.
FAQ
Gorgias alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
How much does Gorgias cost in 2026?
When we checked in September 2026, Gorgias listed Starter at $10 a month for 50 tickets on monthly billing, with AI Agent interactions at $0.90 each on annual plans or $1.00 monthly, each also counted as a ticket.
Can SuperBot look up orders like Gorgias?
Yes, read-only. SuperBot reads products, stock and orders and verifies order lookups against the customer's email. It never writes to the store.
Can SuperBot process refunds or edit orders?
No. SuperBot does not make changes in your store; those requests hand off to your team with the full conversation.
Which platforms does SuperBot support besides Shopify?
Wix, WordPress and WooCommerce, Webflow, Squarespace (Business plan or higher), Square Online and Adobe Commerce, or any site with one embed snippet.
Is there a Gorgias alternative with a free plan?
SuperBot is free forever for 200 conversations a month. Tidio also has a free plan with 50 conversations a month.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions Gorgias handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.