Live chat and AI alternatives
Best Tidio alternatives in 2026
The best Tidio alternatives in 2026 are SuperBot, Crisp, LiveChat, Gorgias and HubSpot's free chat. Tidio's free plan covers 50 conversations a month and paid plans start at $24.17 a month billed annually, but human conversations, Lyro AI conversations and Flows are metered as separate quotas. SuperBot meters a single number — conversations per month — with 2,000 on Starter at $25 and unlimited on Pro at $60, and every feature on every plan.
Prices checked on vendor pages
Why teams switch
Why people look for Tidio alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
Three quotas to keep an eye on
Tidio counts customer-service conversations, Lyro AI conversations and Flows visitors separately. Growing stores can find themselves upgrading one meter while the other two sit half used.
The free Lyro allowance does not renew
The first 50 Lyro conversations are a lifetime allowance. Recurring AI conversations need a paid plan, which surprises teams who tested Lyro on the free tier.
Growth is priced by conversation tier
Growth starts at $49.17 a month for 250 conversations and climbs as volume does, so a successful season changes the plan you need.
Be honest about fit
When staying on Tidio makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- You use Tidio Flows for pop-ups and visual automations that you would otherwise have to rebuild.
- Your volume fits comfortably inside the free plan and the lifetime Lyro allowance is enough.
- You like Lyro and human chat in one tool and your quotas are predictable.
At a glance
Tidio and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in September 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| TidioCurrent tool | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter $24.17/mo billed annually ($29 monthly), 100 conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forStores that want one conversation meter and AI on every plan |
| Crisp | Pricing modelFlat per workspace with a set number of agents; $10 per extra agent | Starting priceMini $45/mo per workspace (4 agents) | Free planYes: 2 agents | Best forTeams that want a shared inbox across several channels |
| LiveChat | Pricing modelPer agent; Text AI Agent sold as a separate product | Starting priceStarter $19/agent/mo billed annually ($25 monthly, 1 user) | Free plan14-day trial | Best forStaffed teams that care most about the human chat experience |
| Gorgias | Pricing modelTicket volume, not per agent; AI Agent billed per interaction | Starting priceStarter $10/mo for 50 tickets (monthly billing); AI Agent $0.90/interaction annual, $1.00 monthly | Free planFree trial | Best forShopify brands that want an ecommerce help desk |
| HubSpot | Pricing modelFree tools, then per seat; AI agent paid in HubSpot Credits | Starting priceFree for up to 2 users; Service Hub Starter $20/seat/mo on monthly billing | Free planYes: up to 2 users, HubSpot branding | Best forSmall teams already using HubSpot CRM |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 Tidio alternatives worth a trial.
Ordered for a team leaving Tidio. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: Stores that want one conversation meter and AI on every plan
Trains on your own content, reads products, stock and orders read-only, and verifies order lookups against the customer's email. One conversation limit per plan — no separate AI quota.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Crisp
Best for: Teams that want a shared inbox across several channels
Flat workspace pricing with agents included and a free plan for 2 agents; check the AI-credit allocation on the plan you pick.
- Pricing model
- Flat per workspace with a set number of agents; $10 per extra agent
- Starting price
- Mini $45/mo per workspace (4 agents)
LiveChat
Best for: Staffed teams that care most about the human chat experience
A mature, human-first live chat. AI comes as a separate Text AI Agent product, so budget for both.
- Pricing model
- Per agent; Text AI Agent sold as a separate product
- Starting price
- Starter $19/agent/mo billed annually ($25 monthly, 1 user)
Gorgias
Best for: Shopify brands that want an ecommerce help desk
Priced by tickets rather than agents, with AI Agent interactions billed per interaction on top.
- Pricing model
- Ticket volume, not per agent; AI Agent billed per interaction
- Starting price
- Starter $10/mo for 50 tickets (monthly billing); AI Agent $0.90/interaction annual, $1.00 monthly
HubSpot
Best for: Small teams already using HubSpot CRM
Free live chat for up to 2 users that writes straight into HubSpot contacts.
- Pricing model
- Free tools, then per seat; AI agent paid in HubSpot Credits
- Starting price
- Free for up to 2 users; Service Hub Starter $20/seat/mo on monthly billing
How to choose
Pick a replacement for Tidio on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Forecast human and AI chats separately
Pull last quarter's volume and split it into chats a bot could answer and chats that needed a person. Price each tool against both numbers.
Check whether allowances renew
A free allowance that is lifetime rather than monthly is a trial, not a plan. Read the definition before you compare.
Test a policy exception
Ask each tool about a late return or a damaged item. Canned flows and grounded AI answers diverge fastest on edge cases.
See what happens at the cap
Does the widget stop answering, hand off to a human, or bill overage? Find out before your busiest week, not during it.
Migration
Switching from Tidio to SuperBot.
Moving from Tidio is mostly a knowledge exercise: SuperBot learns from your site and store rather than from flow diagrams.
Install the native app for your store
Use the SuperBot app for Shopify or Wix, the WordPress/WooCommerce plugin, or the embed snippet anywhere else. Store products, stock and orders are read-only — SuperBot never writes to the store.
Add your policies and FAQ pages by URL
Shipping, returns and sizing pages become knowledge sources. Paste in anything that only lives in Tidio replies today.
Rebuild lead capture, not every Flow
SuperBot captures leads into its built-in CRM and can send them to Klaviyo, Mailchimp or Kit. Recreate the Flows that collected emails; retire the ones that only routed chats.
Remove Tidio once answers check out
Run your hardest questions through SuperBot first, then uninstall the Tidio widget so visitors see one chat.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
Tidio Flows, chat history and contacts do not import automatically. Export contacts and transcripts you need before closing the account.
FAQ
Tidio alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
What is a good free alternative to Tidio?
SuperBot's free plan includes 200 conversations a month and every feature, with a linked SuperBot badge. Crisp is free for 2 agents and HubSpot's chat is free for up to 2 users.
How much does Tidio cost in 2026?
When we checked in September 2026, Tidio listed a free plan with 50 conversations a month, Starter at $24.17 a month billed annually ($29 monthly), and Growth from $49.17 a month billed annually. Lyro and Flows have their own allowances.
Does SuperBot have a separate AI quota like Lyro?
No. SuperBot plans are defined by conversations per month — 200, 2,000 or unlimited — and the AI agent is part of every plan.
Can SuperBot look up Shopify orders like Tidio?
SuperBot reads store products, stock and orders read-only and verifies order lookups against the customer's email. It never makes changes in the store.
Will my Tidio Flows carry over?
No. Flows are specific to Tidio. SuperBot handles lead capture and answers from your knowledge instead, so most teams rebuild only the Flows that captured leads.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions Tidio handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.