Shared inbox alternatives
Best Crisp alternatives in 2026
Leading Crisp alternatives for 2026 are SuperBot, Tidio, LiveChat, Help Scout and Intercom. Crisp already prices per workspace — free for 2 agents, Mini at $45 a month for 4 agents, $10 for each extra agent — so workspace billing on its own is not a reason to switch. Teams usually move for grounded AI answers with visible sources, for a plan that does not cap agents, or for a heavier help desk. SuperBot includes unlimited teammates on every plan, from $0.
Prices checked on vendor pages
Why teams switch
Why people look for Crisp alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
Agent caps on each plan
Each Crisp plan includes a fixed number of agents — 2, 4, 10 or 20+ — and extra agents are $10 a month each. Fine for a stable team; less so when seasonal staff join.
Wide gaps between tiers
Mini is $45, Essentials $95 and Plus $295 a month. A team that outgrows one tier by a single feature or agent faces a large step up.
AI credits are their own budget
AI usage draws on a credit allocation that is separate from ordinary conversations, so it is worth modelling apart from chat volume.
Be honest about fit
When staying on Crisp makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- You need one inbox for email, social and messaging channels — SuperBot's inbox covers website conversations, not a native email or WhatsApp Business inbox.
- Your team fits the free 2-agent plan or the Mini plan comfortably.
- You use Crisp's included extras and your AI credit usage is predictable.
At a glance
Crisp and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in September 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| CrispCurrent tool | Pricing modelFlat per workspace with a set number of agents; $10 per extra agent | Starting priceMini $45/mo per workspace (4 agents) | Free planYes: 2 agents | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forWebsite support where the AI answer quality matters most |
| Tidio | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter $24.17/mo billed annually ($29 monthly), 100 conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forSmall stores that want visual Flows next to live chat |
| LiveChat | Pricing modelPer agent; Text AI Agent sold as a separate product | Starting priceStarter $19/agent/mo billed annually ($25 monthly, 1 user) | Free plan14-day trial | Best forTeams that want a polished human-first chat console |
| Help Scout | Pricing modelPer user; AI Answers $0.75 per resolution | Starting priceStandard $25/user/mo | Free planYes: 5 users, 1 inbox, 1 Docs site | Best forTeams whose real channel is email |
| Intercom | Pricing modelPer seat, plus $0.99 per Fin AI Agent outcome | Starting priceEssential $29/seat/mo billed annually ($39 monthly) | Free planFree trial | Best forGrowing companies ready for a full support suite |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 Crisp alternatives worth a trial.
Ordered for a team leaving Crisp. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: Website support where the AI answer quality matters most
Every plan has unlimited teammates, and replies are grounded in the URLs, text, products, articles and Training Q&A you approve, with source labels when matched knowledge supports the answer.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Tidio
Best for: Small stores that want visual Flows next to live chat
A free plan to start and Lyro for AI answers; watch the separate quotas for human chats, Lyro and Flows.
- Pricing model
- Plan tier plus separate quotas for conversations, Lyro AI and Flows
- Starting price
- Starter $24.17/mo billed annually ($29 monthly), 100 conversations/mo
LiveChat
Best for: Teams that want a polished human-first chat console
Per-agent pricing, with AI sold separately as Text AI Agent. Worth it when humans handle most chats.
- Pricing model
- Per agent; Text AI Agent sold as a separate product
- Starting price
- Starter $19/agent/mo billed annually ($25 monthly, 1 user)
Help Scout
Best for: Teams whose real channel is email
An email-first inbox with a Docs knowledge base, free for up to 5 users.
- Pricing model
- Per user; AI Answers $0.75 per resolution
- Starting price
- Standard $25/user/mo
Intercom
Best for: Growing companies ready for a full support suite
Much broader than Crisp — ticketing, workflows, outbound — priced per seat plus Fin outcomes.
- Pricing model
- Per seat, plus $0.99 per Fin AI Agent outcome
- Starting price
- Essential $29/seat/mo billed annually ($39 monthly)
How to choose
Pick a replacement for Crisp on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Price at next year's team size
Agent-capped plans are cheap until the next hire. Price every tool at the headcount you expect in twelve months.
Grade answers, not features
Ask each tool the same ten customer questions and score the replies. A grounded, sourced answer is worth more than an extra channel.
Separate must-have channels from nice-to-have
If email and social must live in the same inbox, weigh that heavily; if website chat is the bulk of volume, it matters less.
Migration
Switching from Crisp to SuperBot.
If Crisp's inbox is working and the AI answers are the gap, you can add SuperBot to the website and keep Crisp for other channels while you evaluate.
Load your knowledge
Add your help pages, product pages and policies by URL, paste in private notes, and add Training Q&A for the answers you want word for word.
Set tone and escalation
Match the widget to your brand — style, icon, label, greeting, colors — and set escalation rules for when a human should take over.
Choose the widget language set
SuperBot supports 35 selectable widget languages, so multilingual sites can keep answering in the visitor's language.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
Crisp conversation history, contacts and channel connections stay in Crisp; SuperBot does not import them.
FAQ
Crisp alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
Is Crisp priced per seat?
No. Crisp prices per workspace, with a set number of agents included on each plan and $10 a month for each additional agent, according to its pricing page in September 2026.
Which Crisp alternative has unlimited agents?
SuperBot includes unlimited teammates on every plan, including the free plan.
Can SuperBot replace Crisp's email and social inbox?
Not fully. SuperBot's shared inbox handles website conversations and handoff. WhatsApp is available as a visitor link, not a native WhatsApp Business inbox. Keep a multichannel tool if you depend on those channels.
How much does Crisp cost in 2026?
When we checked, Crisp listed Free (2 agents), Mini at $45 a month (4 agents), Essentials at $95 (10 agents) and Plus at $295 (20+ agents), per workspace.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions Crisp handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.