Live chat alternatives
Best LiveChat alternatives in 2026
The best LiveChat alternatives in 2026 are SuperBot, Tidio, Crisp, Intercom and HubSpot's free chat. LiveChat bills per user: Essential is $19 a month billed annually ($25 monthly) with no fixed user cap, and its AI Agent is included on plans, with 1 on Essential and 10 on Growth. Teams move when licences multiply, when they want AI to take the first reply without buying extra resolution packs, or when out-of-hours chats go unanswered. SuperBot answers from your approved content and hands off to a shared inbox.
Prices checked on vendor pages
Why teams switch
Why people look for LiveChat alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
Licences for every agent
Per-agent pricing works while a small team staffs chat. It scales linearly as you add people, including part-time cover.
AI resolutions have a second meter
The AI Agent is included on plans, with 1 on Essential and 10 on Growth. Beyond those, extra resolutions come in packs of 50 at $49.50, so a busy AI month adds a line to the bill.
Growth is a bigger step
Growth costs $79 per user a month billed annually ($99 monthly), so each step up multiplies across every person who answers chat.
Be honest about fit
When staying on LiveChat makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- People answer most chats in real time and LiveChat's agent console suits them.
- You depend on integrations from LiveChat's catalog.
- You already use LiveChat's AI Agent and the included resolutions cover your volume.
At a glance
LiveChat and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in October 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| LiveChatCurrent tool | Pricing modelPer user; AI Agent included on plans (1 on Essential, 10 on Growth); extra resolutions in packs | Starting priceEssential $19 per user/mo billed annually ($25 monthly), no fixed user cap | Free plan14-day trial on Essential and Growth, no card required | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forAI-first chat with human handoff on one flat price |
| Tidio | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter from $24.17/mo on the Annually option, 100 billable conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forSmall stores wanting live chat plus automation |
| Crisp | Pricing modelFlat per workspace with a set number of agents; $10 per extra agent | Starting priceMini $45/mo per workspace (4 agents) | Free planYes: 2 agents | Best forTeams that want agents included in a workspace price |
| Intercom | Pricing modelPer seat, plus $0.99 per Fin AI Agent outcome | Starting priceEssential $29 per seat a month, billed annually | Free plan14-day free trial, no card required | Best forCompanies adding ticketing and outbound |
| HubSpot | Pricing modelFree tools, then per seat; AI agent paid in HubSpot Credits | Starting priceFree for up to 2 users; Service Hub Starter $20 per seat a month | Free planYes: up to 2 users, HubSpot branding | Best forHubSpot CRM users who need basic chat |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 LiveChat alternatives worth a trial.
Ordered for a team leaving LiveChat. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: AI-first chat with human handoff on one flat price
The AI agent answers first from your content; people pick up in the shared inbox with the full transcript. Unlimited teammates on every plan.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Tidio
Best for: Small stores wanting live chat plus automation
A free plan, Lyro AI and Flows, with separate quotas for each.
- Pricing model
- Plan tier plus separate quotas for conversations, Lyro AI and Flows
- Starting price
- Starter from $24.17/mo on the Annually option, 100 billable conversations/mo
Crisp
Best for: Teams that want agents included in a workspace price
Free for 2 agents; Mini $45 a month for 4 agents.
- Pricing model
- Flat per workspace with a set number of agents; $10 per extra agent
- Starting price
- Mini $45/mo per workspace (4 agents)
Intercom
Best for: Companies adding ticketing and outbound
A full suite with Fin; per seat plus $0.99 per outcome.
- Pricing model
- Per seat, plus $0.99 per Fin AI Agent outcome
- Starting price
- Essential $29 per seat a month, billed annually
HubSpot
Best for: HubSpot CRM users who need basic chat
Free for up to 2 users, with chats tied to CRM contacts.
- Pricing model
- Free tools, then per seat; AI agent paid in HubSpot Credits
- Starting price
- Free for up to 2 users; Service Hub Starter $20 per seat a month
How to choose
Pick a replacement for LiveChat on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Measure your after-hours gap
Count chats that arrive when nobody is online. That number is what an AI-first tool can recover.
Add up the full AI cost
Chat licences plus AI resolutions plus any extra resolution packs. Compare the total, not the chat plan alone.
Test the human pickup
The moment a person takes over from AI is where tools differ most. Try it with a real teammate.
Migration
Switching from LiveChat to SuperBot.
Because SuperBot answers first, the switch usually changes your team's day from answering every chat to reviewing the ones that need a person.
Load your answers
Add help, product and policy pages by URL and turn canned responses into Training Q&A.
Brand the widget
Set style, icon, label, greeting and colors, choose from 35 widget languages, and set escalation rules.
Move the team to the shared inbox
Every teammate gets access with no per-seat fee, and handoffs arrive with the whole conversation.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
LiveChat archives and reports are not imported into SuperBot. Export the transcripts you need before closing the account.
FAQ
LiveChat alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
How much does LiveChat cost in 2026?
When we checked in October 2026, LiveChat's pricing page listed Essential at $19 per user a month billed annually ($25 monthly), with no fixed user cap, and Growth at $79 per user a month billed annually ($99 monthly). The AI Agent is included on plans, with 1 on Essential and 10 on Growth.
Is there a free LiveChat alternative?
SuperBot is free forever for 200 conversations a month. Crisp is free for 2 agents, Tidio has a free plan, and HubSpot's chat is free for up to 2 users.
Does SuperBot answer when my team is offline?
SuperBot's AI agent answers from your approved knowledge whenever visitors ask. When it cannot answer confidently, the conversation waits in the shared inbox for a person.
Can I keep live human chat with SuperBot?
Yes. A teammate can take over any conversation from the shared inbox with the full history attached.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions LiveChat handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.