Live chat alternatives
Best LiveChat alternatives in 2026
The best LiveChat alternatives in 2026 are SuperBot, Tidio, Crisp, Intercom and HubSpot's free chat. LiveChat bills per agent — Starter is $19 a month billed annually ($25 monthly) for one user, Team $49 — and its Text AI Agent is a separate product from $19 per user a month. Teams move when licences multiply, when they want AI to take the first reply without a second subscription, or when out-of-hours chats go unanswered. SuperBot answers from your approved content and hands off to a shared inbox.
Prices checked on vendor pages
Why teams switch
Why people look for LiveChat alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
Licences for every agent
Per-agent pricing works while a small team staffs chat. It scales linearly as you add people, including part-time cover.
AI is a second product
Text AI Agent is sold separately from the chat plans, from $19 per user a month billed annually, so AI answers mean another line on the bill.
Starter is a single seat
The entry plan covers one user; a second person means moving to Team at $49 per agent billed annually.
Be honest about fit
When staying on LiveChat makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- People answer most chats in real time and LiveChat's agent console suits them.
- You depend on integrations from LiveChat's catalog.
- You already run Text AI Agent and the combined cost works.
At a glance
LiveChat and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in September 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| LiveChatCurrent tool | Pricing modelPer agent; Text AI Agent sold as a separate product | Starting priceStarter $19/agent/mo billed annually ($25 monthly, 1 user) | Free plan14-day trial | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forAI-first chat with human handoff on one flat price |
| Tidio | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter $24.17/mo billed annually ($29 monthly), 100 conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forSmall stores wanting live chat plus automation |
| Crisp | Pricing modelFlat per workspace with a set number of agents; $10 per extra agent | Starting priceMini $45/mo per workspace (4 agents) | Free planYes: 2 agents | Best forTeams that want agents included in a workspace price |
| Intercom | Pricing modelPer seat, plus $0.99 per Fin AI Agent outcome | Starting priceEssential $29/seat/mo billed annually ($39 monthly) | Free planFree trial | Best forCompanies adding ticketing and outbound |
| HubSpot | Pricing modelFree tools, then per seat; AI agent paid in HubSpot Credits | Starting priceFree for up to 2 users; Service Hub Starter $20/seat/mo on monthly billing | Free planYes: up to 2 users, HubSpot branding | Best forHubSpot CRM users who need basic chat |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 LiveChat alternatives worth a trial.
Ordered for a team leaving LiveChat. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: AI-first chat with human handoff on one flat price
The AI agent answers first from your content; people pick up in the shared inbox with the full transcript. Unlimited teammates on every plan.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Tidio
Best for: Small stores wanting live chat plus automation
A free plan, Lyro AI and Flows, with separate quotas for each.
- Pricing model
- Plan tier plus separate quotas for conversations, Lyro AI and Flows
- Starting price
- Starter $24.17/mo billed annually ($29 monthly), 100 conversations/mo
Crisp
Best for: Teams that want agents included in a workspace price
Free for 2 agents; Mini $45 a month for 4 agents.
- Pricing model
- Flat per workspace with a set number of agents; $10 per extra agent
- Starting price
- Mini $45/mo per workspace (4 agents)
Intercom
Best for: Companies adding ticketing and outbound
A full suite with Fin; per seat plus $0.99 per outcome.
- Pricing model
- Per seat, plus $0.99 per Fin AI Agent outcome
- Starting price
- Essential $29/seat/mo billed annually ($39 monthly)
HubSpot
Best for: HubSpot CRM users who need basic chat
Free for up to 2 users, with chats tied to CRM contacts.
- Pricing model
- Free tools, then per seat; AI agent paid in HubSpot Credits
- Starting price
- Free for up to 2 users; Service Hub Starter $20/seat/mo on monthly billing
How to choose
Pick a replacement for LiveChat on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Measure your after-hours gap
Count chats that arrive when nobody is online. That number is what an AI-first tool can recover.
Add up the full AI cost
Chat licences plus an AI product plus overage. Compare the total, not the chat plan alone.
Test the human pickup
The moment a person takes over from AI is where tools differ most. Try it with a real teammate.
Migration
Switching from LiveChat to SuperBot.
Because SuperBot answers first, the switch usually changes your team's day from answering every chat to reviewing the ones that need a person.
Load your answers
Add help, product and policy pages by URL and turn canned responses into Training Q&A.
Brand the widget
Set style, icon, label, greeting and colors, choose from 35 widget languages, and set escalation rules.
Move the team to the shared inbox
Every teammate gets access with no per-seat fee, and handoffs arrive with the whole conversation.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
LiveChat archives and reports are not imported into SuperBot. Export the transcripts you need before closing the account.
FAQ
LiveChat alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
How much does LiveChat cost in 2026?
When we checked in September 2026, LiveChat listed Starter at $19 per agent a month billed annually ($25 monthly, one user), Team at $49 and Business at $79, with Text AI Agent sold separately from $19 per user a month billed annually.
Is there a free LiveChat alternative?
SuperBot is free forever for 200 conversations a month. Crisp is free for 2 agents, Tidio has a free plan, and HubSpot's chat is free for up to 2 users.
Does SuperBot answer when my team is offline?
SuperBot's AI agent answers from your approved knowledge whenever visitors ask. When it cannot answer confidently, the conversation waits in the shared inbox for a person.
Can I keep live human chat with SuperBot?
Yes. A teammate can take over any conversation from the shared inbox with the full history attached.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions LiveChat handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.