CRM chat alternatives
Best HubSpot Chat alternatives in 2026
The best HubSpot Chat alternatives in 2026 are SuperBot, Intercom, Tidio, LiveChat and Crisp. HubSpot's live chat is free for up to 2 users, Service Hub Starter is $20 per seat a month on monthly billing, and its Customer Agent is paid in HubSpot Credits at 50 credits per resolved conversation. Teams look elsewhere when they need more than two free users, AI answers without a credits budget, or chat that does not depend on one CRM. SuperBot can still send leads to HubSpot.
Prices checked on vendor pages
Why teams switch
Why people look for HubSpot Chat alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
The free tier stops at two users
HubSpot's free tools cover up to 2 users with HubSpot branding. A third person answering chat means paid seats.
AI paid in credits
The Customer Agent uses 50 HubSpot Credits per resolved conversation. Credits reset monthly without rollover, and extra credits are $9 per 1,000 on annual billing.
Onboarding fees on higher tiers
Service Hub Professional lists a one-time $1,500 onboarding fee and Enterprise $3,500, on top of seats.
Be honest about fit
When staying on HubSpot Chat makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- Your whole funnel — marketing, sales and service — already lives in HubSpot and you value one system.
- Basic live chat for two people is all you need.
- Your credits budget already covers the Customer Agent volume you expect.
At a glance
HubSpot Chat and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in September 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| HubSpotCurrent tool | Pricing modelFree tools, then per seat; AI agent paid in HubSpot Credits | Starting priceFree for up to 2 users; Service Hub Starter $20/seat/mo on monthly billing | Free planYes: up to 2 users, HubSpot branding | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forAn AI agent that keeps HubSpot as the CRM |
| Intercom | Pricing modelPer seat, plus $0.99 per Fin AI Agent outcome | Starting priceEssential $29/seat/mo billed annually ($39 monthly) | Free planFree trial | Best forTeams moving support off HubSpot into a dedicated suite |
| Tidio | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter $24.17/mo billed annually ($29 monthly), 100 conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forSmall stores that want chat plus visual Flows |
| LiveChat | Pricing modelPer agent; Text AI Agent sold as a separate product | Starting priceStarter $19/agent/mo billed annually ($25 monthly, 1 user) | Free plan14-day trial | Best forStaffed sales or support chat |
| Crisp | Pricing modelFlat per workspace with a set number of agents; $10 per extra agent | Starting priceMini $45/mo per workspace (4 agents) | Free planYes: 2 agents | Best forTeams wanting a shared multichannel inbox on a flat fee |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 HubSpot Chat alternatives worth a trial.
Ordered for a team leaving HubSpot Chat. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: An AI agent that keeps HubSpot as the CRM
Integrates with HubSpot (and Salesforce, Pipedrive), so leads still land in your CRM — while answers, handoff and unlimited teammates sit on one workspace price.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Intercom
Best for: Teams moving support off HubSpot into a dedicated suite
A full help desk with Fin, priced per seat plus $0.99 per outcome.
- Pricing model
- Per seat, plus $0.99 per Fin AI Agent outcome
- Starting price
- Essential $29/seat/mo billed annually ($39 monthly)
Tidio
Best for: Small stores that want chat plus visual Flows
A free plan and Lyro AI, with human, AI and Flows usage metered separately.
- Pricing model
- Plan tier plus separate quotas for conversations, Lyro AI and Flows
- Starting price
- Starter $24.17/mo billed annually ($29 monthly), 100 conversations/mo
LiveChat
Best for: Staffed sales or support chat
A human-first chat console priced per agent; AI via the separate Text AI Agent.
- Pricing model
- Per agent; Text AI Agent sold as a separate product
- Starting price
- Starter $19/agent/mo billed annually ($25 monthly, 1 user)
Crisp
Best for: Teams wanting a shared multichannel inbox on a flat fee
Workspace pricing with agents included and a free plan for 2 agents.
- Pricing model
- Flat per workspace with a set number of agents; $10 per extra agent
- Starting price
- Mini $45/mo per workspace (4 agents)
How to choose
Pick a replacement for HubSpot Chat on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Keep the CRM, change the chat
You do not have to leave HubSpot to change chat tools. Check that the new tool writes leads into HubSpot with the fields you report on.
Convert credits into dollars
Estimate monthly resolved conversations, multiply by 50 credits, and price the overage. Compare that with flat plans.
Check who needs access
Count everyone who should see chats. Seat-based tools and credit budgets both grow with that number.
Migration
Switching from HubSpot Chat to SuperBot.
Most teams keep HubSpot as the CRM and only swap the chat widget.
Connect HubSpot in SuperBot
Leads captured in chat go to SuperBot's built-in CRM and on to HubSpot.
Train on your site
Add product, pricing and help pages by URL; add exact answers as Training Q&A.
Swap the widget
Turn off HubSpot chat on your site and add SuperBot via its snippet or platform app, so visitors see one chat.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
HubSpot chat transcripts stay in HubSpot; SuperBot does not import conversation history.
FAQ
HubSpot Chat alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
Is HubSpot live chat free?
HubSpot's pricing page in September 2026 said its free tools are free for up to 2 users, including live chat with HubSpot branding.
How much does HubSpot's AI Customer Agent cost?
HubSpot lists 50 HubSpot Credits per resolved conversation. Service Hub plans include a monthly credit allowance, and extra credits were $9 per 1,000 on annual billing when we checked.
Can SuperBot send chat leads to HubSpot?
Yes. SuperBot integrates with HubSpot, Salesforce and Pipedrive.
Do I need to leave HubSpot CRM to use SuperBot?
No. SuperBot replaces only the chat widget; your CRM can stay HubSpot.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions HubSpot Chat handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.