SuperBot for WordPress

01

What SuperBot does on WordPress

SuperBot adds a real customer-support AI agent to any WordPress site — WooCommerce stores, business sites, agencies, services. Grounded in your live content, multilingual out of the box, with a human handoff that arrives with full context.

• Works with any theme, any builder (Elementor, Divi, Gutenberg, Beaver Builder).
• Reads your WordPress posts, pages, and WooCommerce products as a single knowledge base.
• Multilingual replies across 35 widget languages — useful for WordPress sites running WPML or Polylang.
• Lead capture routes to email, Slack, the built-in CRM, a connected CRM, or any HTTPS webhook.

02

Before you install

The quality of the first answers depends on what a visitor can already read on your site, so publish your current shipping, returns, and contact information before training the agent. Have your site URL and one test page ready.

• Use the site that should be connected to this SuperBot workspace, not a staging copy.
• Check that your policy and product pages are written for customers rather than internal staff.
• Decide where escalations should land: the SuperBot inbox, Slack, or your existing support process.
• Copy the exact snippet from your SuperBot dashboard so the site ID routes conversations to the right workspace.

03

Install SuperBot on WordPress

The settings page of the free SuperBot AI Chatbot & Live Chat plugin from the WordPress.org directory (wordpress.org/plugins/superbot), or a snippet added before the closing body tag in your theme's footer template. Purge any caching plugin (and your host's cache) so visitors are served the updated page.

• Sign up for SuperBot free.
• Add your WordPress site URL — SuperBot crawls pages, posts, and any active product catalog.
• Install the free SuperBot AI Chatbot & Live Chat plugin from the WordPress.org directory (wordpress.org/plugins/superbot), then paste your Site ID on its settings page. No theme editing needed.
• Approve the agent's first cited replies and set handoff rules.
• Publish — SuperBot is live across your WordPress site.

04

Check that it is live

Open your site in a private window rather than the editor or preview, because most platforms only serve custom code on the published site. The launcher should appear in the lower corner within a second or two.

• Load a real published URL, not an editor preview or a password-protected page.
• Open the launcher and send a question you know the answer to, then confirm the reply cites your own content.
• Check one product or interior page as well as the home page, since templates can differ.
• If you run several languages or store views, check one page in each.

05

If the widget does not appear

Almost every failed install is one of four things: the change was never published, a cache is still serving the old page, the snippet carries the wrong site ID, or another script is stripping it.

• A caching or optimisation plugin may strip, defer, or combine the script — exclude SuperBot from JS optimisation if the launcher does not appear.
• Editing a parent theme's footer means an update can overwrite it; use the plugin or a child theme.
• Some security plugins block inline scripts for non-admin visitors, so check in a logged-out private window.
• Open your browser console and look for a blocked request to superbotapp.ai, which points at a Content-Security-Policy or an ad blocker.
• Confirm the site ID in the snippet matches the workspace you are looking at in the dashboard.

06

Train and test before you send traffic

Approve a small, representative set of answers before the widget meets real customers. Test the questions that normally create tickets or stop a purchase, and correct the wording once so every later answer inherits it.

• Start with the ten questions your team answers most often.
• Check that policy answers link to the live page that supports them.
• Add a trained answer for anything the agent gets wrong rather than editing the source page twice.
• Decide what should escalate immediately — refunds, complaints, anything account-specific.

Common questions