Skip to main content
SuperBot
Start free

Native store chat

SuperBot vs Shopify Inbox

Shopify's free chat app, with an opt-in AI agent that answers from your catalogue, policies and published pages.

Shopify Inbox is free, lives in the Shopify admin and its opt-in Inbox agent answers from your catalogue, policies, Knowledge Base and published pages — for a Shopify-only store with simple questions it is hard to argue with $0. SuperBot's free plan matches that price for 200 conversations a month, and $25 covers 2,000. The difference is scope: SuperBot learns from any URL or pasted text, shows a source label on grounded answers, captures leads, books calls, and runs the same agent on Wix, WordPress, Webflow and any other site you own.

Get started free
See pricing
  • No credit card
  • Runs alongside Shopify Inbox
  • Unlimited teammates

At a glance

How each one bills you.

Shopify Inbox figures are from its own pricing page, checked . Plans change, so confirm before you buy.

Pricing

$0–$60per workspace, per month

Vendor source

Free (listed as "Free" on the Shopify App Store); requires a Shopify account

Team seats

Unlimitedon every plan, free included

Vendor source

Staff reply from the Shopify admin and the iOS and Android apps

AI usage

Included200 / 2,000 / unlimited conversations

Vendor source

Opt-in Inbox agent answers from your product catalogue, policies, Knowledge Base and published pages

Pricing model

How Shopify Inbox charges.

The Shopify Inbox model

There is no Shopify Inbox price: the App Store listing shows pricing as "Free", and the listing shows no app fee. Shopify's manual describes the Inbox agent as opt-in, answering questions about products, shipping, returns, sizing and store policies from the catalogue, policies, Knowledge Base content and published pages, and staff can reply with product links, discount codes and images from the desktop or mobile apps.

Worked example

A store with 600 chats a month pays nothing extra on Inbox. The question is what the agent could not answer — content outside Shopify, a lead to capture, a booking — and whether that cost you a sale.

The same team on SuperBot

SuperBot is also free for the first 200 conversations a month; 600 fit in Starter at $25, with lead capture, booking and the same agent on any other site included.

Credit where due

Where Shopify Inbox is stronger.

Costing nothing

Inbox is free with Shopify and maintained by Shopify. For a store whose questions are all about products and policies, that is a complete answer.

Living inside Shopify

Chats, product links and discount codes sit where staff already work, in Shopify Inbox on desktop and in the iOS and Android apps.

Shopify-native personalisation

Shopify's listing says the agent can personalize replies using a buyer's preferences and purchase history.

Our assessment, based on Shopify Inbox's published product and pricing pages.

Why evaluate SuperBot

Where SuperBot differs from Shopify Inbox.

Knowledge from anywhere

Add any public URL, paste private text, write help articles and Training Q&A. Answers show a source label when matched knowledge supports them.

One agent, every property

The same SuperBot workspace answers on the Shopify store, a WordPress blog, a Webflow marketing site or a second store on Wix.

Support outcomes, not just replies

Leads into a built-in CRM that connects to HubSpot, Salesforce or Pipedrive, Calendly or Cal.com booking, resolution and knowledge-gap analytics, on every plan from $0.

Fit

Who should choose which.

Choose Shopify Inbox if

  • Your store is your only site and Shopify already holds everything the agent needs to know.
  • You want zero cost and zero extra tools.
  • Staff answer from the Shopify mobile apps and like it that way.

Choose SuperBot if

  • Visitors ask about things that live outside Shopify, or on another site you run.
  • You want leads, bookings and a view of what the agent could not answer.
  • You want to see the source behind an answer before trusting it.

See it before you switch

The inbox your team would work in.

The real SuperBot inbox, filled with sample conversations.

Tour the product

app.superbotapp.ai

REAL PRODUCT UI

Side by side

SuperBot and Shopify Inbox, row by row.

Feature
SuperBot
Verify with Shopify Inbox
Price
SuperBot$0 for 200 conversations a month; $25 for 2,000
Shopify InboxFree with a Shopify plan
Where it runs
SuperBotShopify plus Wix, WordPress/WooCommerce, Webflow, Squarespace, Square Online, Adobe Commerce, any site
Shopify InboxChats with visitors to your Shopify online store, per Shopify's manual
Knowledge
SuperBotAny URL, pasted text, help articles, Training Q&A, store data
Shopify InboxCatalogue, policies, Knowledge Base, published pages
Orders
SuperBotRead-only lookups verified against the customer's email
Shopify InboxConfirm what the Inbox agent shows about a specific order
Leads and booking
SuperBotBuilt-in CRM, CRM sync, Calendly or Cal.com
Shopify InboxNot in the App Store listing or manual we reviewed
Handoff
SuperBotShared inbox, unlimited teammates, transcript attached
Shopify InboxStaff reply in Shopify Inbox

Before switching: run your real customer questions and one full handoff through both products.

Migration

Moving from Shopify Inbox.

You do not have to uninstall Inbox to try SuperBot; install the Shopify app, add your policy pages and compare a week of answers.

What you can bring

  • Products, stock and orders — read automatically by the SuperBot Shopify app, read-only.
  • Policy, shipping, sizing and warranty pages, plus anything on other domains — add by URL.
  • The replies staff send most — add them as Training Q&A.

What stays behind

  • SuperBot does not import Shopify Inbox conversation history.
  • Discount-code sending from the chat is a Shopify Inbox staff feature; SuperBot answers and hands off instead.

SuperBot pricing

Flat, predictable. From $0.

Every plan has every feature; yearly billing saves 20%.

Full plan comparison

Free

$0/mo

Free forever — no credit card

200 conversations / mo

  • Every feature
  • Unlimited teammates
  • Linked SuperBot badge
Get started free

Starter

$25/mo

$20/mo billed yearly

2,000 conversations / mo

  • Every feature
  • Unlimited teammates
  • Customize or remove the badge
Get Starter

Pro

$60/mo

$48/mo billed yearly

Unlimited conversations

  • Every feature
  • Unlimited teammates
  • Customize or remove the badge
Get Pro

Questions

SuperBot vs Shopify Inbox, answered.

Want a straight answer about your setup? Talk to a human — a real person reads every message.

Is Shopify Inbox free?

Yes. The Shopify App Store listing shows pricing as "Free" as of October 2026; you need a Shopify account to install it.

What can the Shopify Inbox agent answer?

Shopify's manual says the opt-in agent answers questions about products, shipping, returns, sizing and store policies, drawing on your catalogue, policies, Knowledge Base content and published pages.

Why pay for SuperBot when Inbox is free?

SuperBot is also free for 200 conversations a month. Paying starts when you need more volume, and what you get on every plan is an agent that learns from any URL, captures leads, books calls and runs on every site you own.

Can SuperBot read Shopify orders?

Yes, read-only, and it verifies the lookup against the customer's email. It never changes an order.

Can I use both?

Yes, while you compare. Once you decide, turn one widget off so visitors see a single chat bubble.

Keep comparing

Other comparisons.

See all comparisons

Try SuperBot on your own content.

Install the SuperBot Shopify app next to Inbox and give it the pages Shopify cannot see. Free for 200 conversations a month.

Get started free Talk to a human