SuperBot for Wix

01

What SuperBot does on Wix

SuperBot brings a real, knowledge-grounded customer-support AI agent to your Wix site. Answer visitors instantly, capture leads, qualify bookings, and hand off to your team with full context — without leaving Wix to build a separate help desk.

• Wix sites typically combine service, content, and ecommerce — SuperBot handles all three from one workspace.
• Built-in booking integration: the agent can capture a lead and book a call without bouncing the visitor to another tab.
• Multilingual native phrasing across 35 widget languages makes Wix sites travel well across regions.
• Lead-capture flows route to the built-in CRM, your email, Slack, or a connected CRM — no manual handoff.

02

Before you install

The quality of the first answers depends on what a visitor can already read on your site, so publish your current shipping, returns, and contact information before training the agent. Have your site URL and one test page ready.

• Use the site that should be connected to this SuperBot workspace, not a staging copy.
• Check that your policy and product pages are written for customers rather than internal staff.
• Decide where escalations should land: the SuperBot inbox, Slack, or your existing support process.
• Copy the exact snippet from your SuperBot dashboard so the site ID routes conversations to the right workspace.

03

Install SuperBot on Wix

Install SuperBot from the Wix App Market. For a manual installation, use Settings → Custom Code → Add Custom Code, set it to load on All pages, and place it in the Body - end section. Publish the site from the editor; custom code does not appear on a saved-but-unpublished site.

• Open SuperBot in the Wix App Market, choose Add to Site, and select the Wix site you want to connect.
• Open SuperBot from your Wix dashboard and add the pages, FAQs, and policies the agent should use.
• Use the native app to enable the widget. For a manual installation instead, paste the dashboard snippet into Settings → Custom Code → Add Custom Code, choose All pages, and place it in Body - end.
• Approve the agent's first cited answers and configure escalation rules.
• Publish the site, then test the launcher and a cited answer on your live home page and an interior page.

04

Check that it is live

Open your site in a private window rather than the editor or preview, because most platforms only serve custom code on the published site. The launcher should appear in the lower corner within a second or two.

• Load a real published URL, not an editor preview or a password-protected page.
• Open the launcher and send a question you know the answer to, then confirm the reply cites your own content.
• Check one product or interior page as well as the home page, since templates can differ.
• If you run several languages or store views, check one page in each.

05

If the widget does not appear

Almost every failed install is one of four things: the change was never published, a cache is still serving the old page, the snippet carries the wrong site ID, or another script is stripping it.

• Custom Code only runs on the published site, never in the Wix editor preview, so always check a real published URL.
• For a manual installation, choose Body - end and All pages. An HTML embed element confines the widget to an iframe instead of installing the site-wide launcher.
• Wix's Custom Code route requires a published site with a connected domain. Check your Wix plan before choosing the manual route.
• Use one installation route: adding the native app and a manual snippet together can load the widget twice.
• Open your browser console and look for a blocked request to superbotapp.ai, which points at a Content-Security-Policy or an ad blocker.
• Confirm the site ID in the snippet matches the workspace you are looking at in the dashboard.

06

Train and test before you send traffic

Approve a small, representative set of answers before the widget meets real customers. Test the questions that normally create tickets or stop a purchase, and correct the wording once so every later answer inherits it.

• Start with the ten questions your team answers most often.
• Check that policy answers link to the live page that supports them.
• Add a trained answer for anything the agent gets wrong rather than editing the source page twice.
• Decide what should escalate immediately — refunds, complaints, anything account-specific.

Common questions