What SuperBot does on Wix
SuperBot brings a real, knowledge-grounded customer-support AI agent to your Wix site. Answer visitors instantly, capture leads, qualify bookings, and hand off to your team with full context — without leaving Wix to build a separate help desk.
- Wix sites typically combine service, content, and ecommerce — SuperBot handles all three from one workspace.
- Built-in booking integration: the agent can capture a lead and book a call without bouncing the visitor to another tab.
- Multilingual native phrasing across 35 widget languages makes Wix sites travel well across regions.
- Lead-capture flows route directly to Wix CRM, your email, or Slack — no manual handoff.
Before you install
The quality of the first answers depends on what a visitor can already read on your site, so publish your current shipping, returns, and contact information before training the agent. Have your site URL and one test page ready.
- Use the site that should be connected to this SuperBot workspace, not a staging copy.
- Check that your policy and product pages are written for customers rather than internal staff.
- Decide where escalations should land: the SuperBot inbox, Slack, or your existing support process.
- Copy the exact snippet from your SuperBot dashboard so the site ID routes conversations to the right workspace.
Install SuperBot on Wix
Settings → Custom Code → Add Custom Code, set it to load on All pages, and place it in the Body - end section. Publish the site from the editor; custom code does not appear on a saved-but-unpublished site.
- Sign up for SuperBot free.
- Add your Wix site URL — SuperBot crawls your pages, FAQs, and policies.
- Install the SuperBot widget on Wix via the embed/HTML iframe block, or use the SuperBot Wix integration if available in your editor.
- Approve the agent's first cited answers and configure escalation rules.
- Publish. SuperBot is live on every page of your Wix site.
Check that it is live
Open your site in a private window rather than the editor or preview, because most platforms only serve custom code on the published site. The launcher should appear in the lower corner within a second or two.
- Load a real published URL, not an editor preview or a password-protected page.
- Open the launcher and send a question you know the answer to, then confirm the reply cites your own content.
- Check one product or interior page as well as the home page, since templates can differ.
- If you run several languages or store views, check one page in each.
If the widget does not appear
Almost every failed install is one of four things: the change was never published, a cache is still serving the old page, the snippet carries the wrong site ID, or another script is stripping it.
- Custom Code only runs on the published site, never in the Wix editor preview, so always check a real published URL.
- Code set to Head rather than Body - end can run before the page is ready; use Body - end.
- Wix requires a connected domain or a published free site for custom code to execute.
- Open your browser console and look for a blocked request to superbotapp.ai, which points at a Content-Security-Policy or an ad blocker.
- Confirm the site ID in the snippet matches the workspace you are looking at in the dashboard.
Train and test before you send traffic
Approve a small, representative set of answers before the widget meets real customers. Test the questions that normally create tickets or stop a purchase, and correct the wording once so every later answer inherits it.
- Start with the ten questions your team answers most often.
- Check that policy answers link to the live page that supports them.
- Add a trained answer for anything the agent gets wrong rather than editing the source page twice.
- Decide what should escalate immediately — refunds, complaints, anything account-specific.