International guests, answered natively
The widget detects the language and replies in it — 35 languages from one set of approved answers.
Hotels, B&Bs & vacation rentals
AI chatbot for hotels & hospitality
Guests ask the same pre-arrival questions in a dozen languages: what time is check-in, is breakfast included, can I leave bags early, is there parking for a van. SuperBot answers them from your property pages at any hour and routes anything needing a decision to reception.
SuperBot trains on your room pages, amenities, house rules, check-in details and local guides, and answers guests in 35 languages with the source shown. It sends booking-ready visitors to your booking engine, captures group, wedding and corporate enquiries as leads, and hands special requests to reception in a shared inbox with the full conversation. It doesn't read your property-management system, so it won't quote live availability or change reservations.
- Free forever plan
- No credit card
- Unlimited team members
Your hotelAI support agent
ExampleVisitor: Bonjour, à quelle heure est le check-in ? Nous arrivons vers 11h.
Agent: Bonjour ! L'arrivée est à partir de 15h. Vous pouvez déposer vos bagages à la réception dès votre arrivée, et nous vous préviendrons si la chambre est prête plus tôt.
Visitor: Parfait. Le petit-déjeuner est inclus ?
Agent: Il est inclus dans les tarifs « Bed & Breakfast ». Pour vérifier votre réservation, utilisez la page « Gérer ma réservation » ou je peux transmettre votre question à la réception.
What visitors ask
The questions your hotel gets every week.
And how the agent should handle each one — from your own content, or by handing it to a person.
- 01
“What time is check-in, and can I check in early?”
Gives your standard times and early check-in policy, and hands specific requests to reception.
- 02
“Is breakfast included in the rate?”
Explains which rate types include breakfast, as described on your rooms or rates page.
- 03
“Do you allow dogs?”
Quotes your pet policy, fees and any room restrictions.
- 04
“Can I store luggage after checkout?”
Answers from your house rules or FAQ.
- 05
“How do I get to you from the airport?”
Shares directions, shuttle or transfer details and parking from your location page.
- 06
“Do you have rooms for a wedding party of 30?”
Captures dates, room count and contact details as a group lead for sales.
- 07
“Can I change my booking dates?”
Explains your change policy and links to the manage-booking page or hands off; it can't change the reservation itself.
What it does
What SuperBot handles for a hotel.
Every feature is on every plan, including the free one.
Every featureGroups, weddings and corporate stays
Enquiries land in the built-in CRM or HubSpot, Salesforce or Pipedrive, with Slack alerts for your sales team.
Reception with the full context
Special requests and booking changes move to the shared inbox; staff reply with the transcript in view.
Know what guests ask before arrival
Knowledge-gap and sentiment analytics show which questions your site should answer up front.
Honest limits
What it should not do.
SuperBot answers from trained answers and your content first. When nothing approved matches and confidence is low, the chat waits for a human. Set these limits as escalation rules and trained answers before you go live, then test them.
- No live availability or rate quotes: SuperBot doesn't connect to property-management or channel-manager systems, so it sends guests to your booking engine.
- It can't create, modify or cancel reservations; those go to the manage-booking page or to reception.
- Refunds, compensation and complaints are handed to a person every time.
- Keep safety and security questions (room access, lost keys) with staff rather than scripted answers.
Setup checklist
What to train it on first.
Point SuperBot at your site, then make sure these are covered. Most of it is content you already have.
- 01
Room and rate pages
Room types, occupancy, bed configurations and what each rate includes.
- 02
House rules and policies
Check-in/out, early and late options, pets, smoking, deposits, cancellation.
- 03
Amenities
Breakfast times, pool, gym, spa, Wi-Fi, parking and EV charging.
- 04
Getting here and local guide
Airport and station directions, transfers and nearby recommendations you stand behind.
- 05
Booking engine link
The exact URLs for booking and managing a reservation, so the agent can send guests there.
- 06
Group and events details
Meeting rooms, wedding packages and the lead fields sales needs.
FAQ
Questions hotels & hospitality ask us.
Something else about your setup? Talk to a human — a real person reads every message.
Can SuperBot check room availability?
No. SuperBot doesn't list property-management or channel-manager integrations, so it can't see live inventory. It answers questions and sends guests to your booking engine.
Does it really answer in other languages?
Yes. The widget supports 35 selectable languages and replies in the visitor's language from the same approved content, so you don't maintain separate translations.
Can reception take over a conversation?
Yes. Chats appear in a shared inbox with the full transcript. Every plan includes unlimited team members, so every shift can have access.
Is it suitable for a small B&B or vacation rental?
Yes. The Free plan covers 200 conversations a month with no card. Train it on your house rules and check-in instructions and it covers most pre-arrival questions.
Install
Put it on the site you already have.
One embed snippet works on any website; these platform guides fit this industry best.
- AI chatbot for WordPress
The official plugin installs on WordPress hotel themes.
- AI chatbot for Wix
Native Wix app for properties on Wix.
Related industries
Try it on your hotel's site.
Free forever up to 200 conversations a month, no card. Starter is $25/month for 2,000 and Pro is $60/month for unlimited — every feature on every plan.
