Answers only from your published pages
Trained answers first, then your site and documents. When the answer isn't there, SuperBot says so and offers a person instead of improvising.
Clinics & healthcare practices
AI chatbot for medical clinics
Patients reach for the chat before the phone: which location is open late, do I need a referral, is this a walk-in clinic, where do I park. SuperBot handles the operational questions from your published content and keeps anything clinical with your staff.
For clinics, SuperBot works best as a front-office assistant, not a clinical one. You train it on your locations, hours, services, referral rules and patient policies; it answers with the source shown, books appointment requests through Calendly or Cal.com where that fits your workflow, and hands off to staff with the full transcript. It is configured never to assess symptoms or give medical advice, and SuperBot does not claim HIPAA compliance, so the chat should stay non-clinical.
- Free forever plan
- No credit card
- Unlimited team members
Your clinicAI support agent
ExampleVisitor: Is the Eastside clinic open on Saturday? I need a travel vaccine appointment.
Agent: Eastside is open Saturdays 9am–1pm. Travel vaccine visits are by appointment — I can show you the booking page, or take your details so the team can call you.
Visitor: Which vaccines do I need for Kenya?
Agent: I can't advise on which vaccines you need — a clinician will go through that at your travel consultation. Want me to open the booking page?
What visitors ask
The questions your clinic gets every week.
And how the agent should handle each one — from your own content, or by handing it to a person.
- 01
“Which of your locations is open on Sunday?”
Reads the hours for every site you list and names the ones open, including holiday exceptions you've added.
- 02
“Do I need a referral to see a specialist here?”
Explains your referral policy as written, by service, and when the patient should check with their insurer.
- 03
“Do you take walk-ins or is it appointment only?”
Answers per location and links to online check-in or booking where you offer it.
- 04
“How do I request my records or a sick note?”
Gives the request process and form you publish; the request itself goes through your normal channel, not the chat.
- 05
“Is there a lab on site, and do I need to fast?”
Shares location services and the preparation instructions you publish, and adds your 'follow your clinician's instructions' caveat.
- 06
“I have chest pain — should I come in?”
Never triaged. The agent gives your emergency wording (call your local emergency number) and flags the conversation.
- 07
“Do you offer telehealth visits?”
Describes the virtual visit options you list and how to book them.
What it does
What SuperBot handles for a clinic.
Every feature is on every plan, including the free one.
Every featureAppointment requests, where it fits
Calendly or Cal.com work well for consultations, new-patient visits or clinics without their own online scheduling. Otherwise, link to your existing booking system.
Staff pick up with the transcript
Anything that needs a clinician or a records team goes to the shared inbox, with Slack alerts on escalation if you use Slack.
35 widget languages
Directions, hours and preparation instructions in the patient's language, from the same reviewed answers.
Honest limits
What it should not do.
SuperBot answers from trained answers and your content first. When nothing approved matches and confidence is low, the chat waits for a human. Set these limits as escalation rules and trained answers before you go live, then test them.
- No symptom checking, triage, diagnosis, dosing or medication advice of any kind.
- Emergency wording is fixed: symptoms that sound urgent get your local emergency number and nothing else. Write and review that answer yourself.
- SuperBot does not claim HIPAA compliance. Add a line to the greeting asking patients not to share health information, and keep records requests out of chat.
- No test results, prescriptions or appointment details for an individual — those stay in your patient portal.
- Insurance eligibility for a specific patient goes to staff; the agent only repeats the plans and policies you publish.
Setup checklist
What to train it on first.
Point SuperBot at your site, then make sure these are covered. Most of it is content you already have.
- 01
Locations and hours
Every site's address, hours, holiday closures, parking and accessibility notes.
- 02
Services by location
Which services, specialists, lab or imaging are available where, plus walk-in versus appointment rules.
- 03
Referral and insurance policies
The written policy, not individual cases — which services need referrals and which plans you accept.
- 04
Patient-portal and records process
How to request records, notes and refills through your official channels, with links.
- 05
Fixed emergency answer
A trained answer for urgent symptoms that points to emergency services, plus escalation rules that flag the chat.
- 06
Greeting disclaimer
A short greeting saying the assistant handles scheduling and general information only and cannot give medical advice.
FAQ
Questions medical clinics ask us.
Something else about your setup? Talk to a human — a real person reads every message.
Can SuperBot answer medical questions?
It shouldn't, and you configure it not to. Train it on operational content only and write escalation rules so any clinical question gets a hand-off or a pointer to your booking page. When no approved source matches, the agent says so instead of guessing.
Is SuperBot HIPAA compliant?
SuperBot does not claim HIPAA compliance. Treat the chat as a non-clinical channel: ask patients not to share health details, and keep records, results and prescriptions in your patient portal. If your compliance programme requires particular agreements for tools that might receive patient information, confirm with [email protected] before going live.
How does it handle a patient describing an emergency?
You write the emergency answer — typically to call the local emergency number — and set an escalation rule so the conversation is flagged in the shared inbox. The agent never triages symptoms itself.
Can it cover several clinic locations?
Yes. Train it on each location's page and it will answer location-specific questions about hours, services and directions from that content.
Install
Put it on the site you already have.
One embed snippet works on any website; these platform guides fit this industry best.
- AI chatbot for WordPress
The official WordPress plugin adds the widget to clinic sites without code.
- AI chatbot for Custom website
One script tag works on custom-built clinic sites.
Related industries
Try it on your clinic's site.
Free forever up to 200 conversations a month, no card. Starter is $25/month for 2,000 and Pro is $60/month for unlimited — every feature on every plan.
