Consultations booked in the chat
Connect Calendly or Cal.com for new-patient consults or cosmetic enquiries. If your recalls live in practice-management software, the agent can link to that booking page instead.
Dental practices
AI chatbot for dental practices
Most messages a dental front desk gets online are the same handful: do you take my insurance, what does a cleaning cost, are you accepting new patients, can I come in this week. SuperBot answers those from your own website and hands the rest to your team.
SuperBot is an AI support agent you train on your practice's own pages — services, accepted insurance plans, new-patient forms, hours and policies. It answers patients in 35 languages with the source shown, books consultations through Calendly or Cal.com, captures new-patient enquiries into a built-in CRM, and passes anything clinical or urgent to your front desk with the full conversation attached. It does not diagnose or give treatment advice.
- Free forever plan
- No credit card
- Unlimited team members
Your dental practiceAI support agent
ExampleVisitor: Hi, do you take Delta Dental PPO? And are you taking new patients?
Agent: Yes to both — Delta Dental PPO is on our accepted plans list, and we're welcoming new patients. Would you like to book a new-patient exam?
Visitor: Yes please, ideally a Saturday morning.
Agent: Here are the Saturday openings from our calendar. Pick one and I'll confirm it. Please bring your insurance card and photo ID.
What visitors ask
The questions your dental practice gets every week.
And how the agent should handle each one — from your own content, or by handing it to a person.
- 01
“Do you accept my dental insurance?”
Answers from the insurance list you publish, and says plainly when a plan isn't on it rather than guessing coverage.
- 02
“Are you taking new patients?”
Confirms from your new-patient page, then offers to capture name, phone and preferred times for the front desk.
- 03
“How much is a cleaning without insurance?”
Quotes only the self-pay prices you have published, with the caveat you write (for example, that an exam may change the plan).
- 04
“I have a broken tooth — can someone see me today?”
Treated as urgent: gives your same-day or emergency line and flags the chat for a human instead of trying to triage it.
- 05
“Do you offer sedation for anxious patients?”
Describes the comfort options you list and suggests a consultation; never recommends a sedation type for a person.
- 06
“Do you see children?”
Answers from your family or paediatric page, including the age you start seeing kids if you've written it down.
- 07
“What should I bring to my first appointment?”
Lists the ID, insurance card, forms and medication list your practice asks for, and links the new-patient forms.
- 08
“Do you offer payment plans or financing?”
Explains only the options you publish; questions about a specific balance go to billing staff.
What it does
What SuperBot handles for a dental practice.
Every feature is on every plan, including the free one.
Every featureNew-patient enquiries captured
Name, contact details and the reason for the visit land in the built-in CRM, or in HubSpot, Salesforce or Pipedrive if you already use one.
Front desk takes over with context
Urgent or clinical questions move to the shared inbox with the transcript, so staff don't ask the patient to repeat themselves.
Patients answered in their language
The widget replies in 35 languages from the same approved answers, which helps practices serving multilingual neighbourhoods.
Honest limits
What it should not do.
SuperBot answers from trained answers and your content first. When nothing approved matches and confidence is low, the chat waits for a human. Set these limits as escalation rules and trained answers before you go live, then test them.
- No diagnosis, no treatment recommendations and no reading of symptoms — the agent points to an appointment or your emergency line.
- No confirmation of what a specific insurance policy will pay; coverage and benefit questions go to your billing team.
- Tell patients not to share medical history in chat. SuperBot does not claim HIPAA compliance, so keep the chat to logistics.
- Facial swelling, trauma or trouble breathing gets your urgent-care wording and a pointer to emergency services — write that answer yourself and review it.
Setup checklist
What to train it on first.
Point SuperBot at your site, then make sure these are covered. Most of it is content you already have.
- 01
Services and self-pay prices
Crawl your treatment pages and paste any published fee list, with the caveats you want repeated word for word.
- 02
Accepted insurance plans
Add the exact plan names you are in network with, and a written answer for plans you don't take.
- 03
New-patient page and forms
Include what to bring, arrival time, forms links and your cancellation or late policy.
- 04
Emergency wording
Write one trained answer for urgent dental problems: your same-day number, after-hours instructions, and when to go to an emergency room.
- 05
Hours, parking and access
Opening hours, holiday closures, parking and accessibility details answer a surprising share of chats.
- 06
Escalation rules
Route billing, clinical and complaint conversations to named staff in the shared inbox.
FAQ
Questions dental practices ask us.
Something else about your setup? Talk to a human — a real person reads every message.
Can the chatbot tell patients whether a treatment is covered?
It can repeat the plans you say you accept and any coverage notes you publish. It should not predict what a specific policy will pay; write an escalation rule so benefit questions go to your billing staff.
Is SuperBot HIPAA compliant?
SuperBot does not claim HIPAA compliance. Use it for logistics — hours, insurance lists, booking, directions — and tell patients not to share health details in chat. If your compliance programme needs specific agreements for any tool that could receive patient information, ask [email protected] before launch.
Will it book directly into our practice-management system?
SuperBot books through Calendly or Cal.com. If your appointments must live in practice-management software, the agent can send patients to that system's online booking page instead.
What happens with a dental emergency message?
You write the emergency answer — your same-day line, after-hours instructions and when to seek emergency care — and set escalation rules so the chat is flagged for a human in the shared inbox.
How much does it cost for a single-location practice?
The Free plan covers 200 conversations a month with no card. Starter is $25/month for 2,000 conversations and Pro is $60/month for unlimited. Every plan includes unlimited team members.
Install
Put it on the site you already have.
One embed snippet works on any website; these platform guides fit this industry best.
- AI chatbot for WordPress
Many practice sites run on WordPress; the official plugin installs the widget without code.
- AI chatbot for Wix
Native Wix app for practices on Wix sites.
Related industries
Try it on your dental practice's site.
Free forever up to 200 conversations a month, no card. Starter is $25/month for 2,000 and Pro is $60/month for unlimited — every feature on every plan.
