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SuperBot
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SaaS & software

AI chatbot for SaaS companies

Software buyers ask precise questions — does it integrate with X, is SSO on the Pro plan, how is data handled — and support users ask 'how do I…' questions your docs already answer. SuperBot answers both from your documentation, with sources.

SuperBot trains on your docs, help centre, pricing, changelog and security pages, and answers prospects and users with a citation to the source. It books demos through Calendly or Cal.com, captures trial and sales leads into HubSpot, Salesforce or Pipedrive, publishes help-centre articles, and hands bugs, billing and account-specific issues to your team in a shared inbox. It only knows what you've trained it on — it doesn't read your application's user data.

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  • Free forever plan
  • No credit card
  • Unlimited team members
Your SaaS companyAI support agent
Example

Visitor: Is SAML SSO on the Team plan or only Enterprise?

Agent: SAML SSO is Enterprise-only; the Team plan includes Google sign-in. Source: Pricing — plan comparison.

Visitor: OK. Can we get a demo for 40 seats?

Agent: Of course — here are this week's demo times. I'll pass your seat count to the sales team so they come prepared.

Illustrative example conversation — not a real customer. Details depend on the content you train it on.

What visitors ask

The questions your SaaS company gets every week.

And how the agent should handle each one — from your own content, or by handing it to a person.

  1. “Do you integrate with Salesforce?”

    Answers from your integrations docs and links the exact page; says so if an integration isn't listed.

  2. “Is SSO included on the Pro plan?”

    Reads your pricing page and plan comparison, word for word.

  3. “How do I reset my API key?”

    Walks through the steps in your docs and cites the article.

  4. “Where is my data hosted?”

    Quotes your security or trust page; anything beyond it goes to your team.

  5. “The export button isn't working.”

    Checks known issues in your docs, then hands off as a bug with the transcript.

  6. “Can I get a demo for my team of 20?”

    Captures company size and use case, then books a demo slot.

  7. “Can I change my billing to annual?”

    Explains your billing policy and hands account changes to a person.

What it does

What SuperBot handles for a SaaS company.

Every feature is on every plan, including the free one.

Every feature

Grounded in your docs

Trained answers first, then docs and help articles, with the source label shown.

Demos booked in chat

Calendly or Cal.com slots for sales calls, onboarding or success reviews.

Trial and sales leads

Into HubSpot, Salesforce or Pipedrive, with Slack alerts and webhooks for your own systems.

Help-centre articles

Publish articles in SuperBot and they're included in retrieval.

Honest limits

What it should not do.

SuperBot answers from trained answers and your content first. When nothing approved matches and confidence is low, the chat waits for a human. Set these limits as escalation rules and trained answers before you go live, then test them.

  • No access to your application's user data — it can't see a customer's account, usage or invoices.
  • No promises about roadmap, uptime or custom terms beyond your published pages.
  • Security questionnaires and compliance claims go to your team; the agent quotes only your trust page.
  • Bugs are logged and handed off, not 'fixed' with guesses.

Setup checklist

What to train it on first.

Point SuperBot at your site, then make sure these are covered. Most of it is content you already have.

  1. 01

    Documentation

    Crawl your docs site so how-to answers cite the right article.

  2. 02

    Pricing and plan comparison

    Exact plan limits and what's included in each tier.

  3. 03

    Integrations list

    Every supported integration, and a trained answer for common ones you don't support.

  4. 04

    Security and data pages

    Hosting, data handling and subprocessors as published.

  5. 05

    Changelog and known issues

    So the agent knows about recent changes and current bugs.

  6. 06

    Routing rules

    Send bugs to support, billing to finance, and enterprise leads to sales.

FAQ

Questions SaaS companies ask us.

Something else about your setup? Talk to a human — a real person reads every message.

Can SuperBot answer questions about a user's own account?

No. It answers from the content you train it on — docs, pricing, help articles — and doesn't read your application's user data. Account-specific questions go to your team in the shared inbox.

Does it show sources for answers?

Replies show a source label when matched knowledge supports the answer. Citations aren't guaranteed on every reply.

Can we send events to our own backend?

Yes. SuperBot sends signed webhooks on events like lead capture and escalation, and supports Zapier Catch Hooks.

Is there a per-seat fee for our support team?

No. Every plan includes unlimited team members; plans differ only in conversation volume and branding.

Install

Put it on the site you already have.

One embed snippet works on any website; these platform guides fit this industry best.

Related industries

Every industry Every platform

Try it on your SaaS company's site.

Free forever up to 200 conversations a month, no card. Starter is $25/month for 2,000 and Pro is $60/month for unlimited — every feature on every plan.

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