Order status, verified
Order lookups are checked against the customer's email before anything is shown. Read-only on Shopify, Wix, WooCommerce, Squarespace and Adobe Commerce.
Ecommerce & online stores
AI chatbot for online stores
“Where is my order?”, “Will this fit?”, “Do you ship to Canada?” — a store's inbox is mostly the same questions, arriving at the busiest times. SuperBot answers from your products and policies and looks up order status itself.
SuperBot connects to your store to read products, stock and orders read-only, and trains on your shipping, returns and sizing pages. It answers shoppers in 35 languages with the source shown, looks up order status after verifying the customer's email, captures leads for your email list, and hands returns, damaged items and refunds to your team in a shared inbox. It never writes to your store — no edits, refunds or cancellations.
- Free forever plan
- No credit card
- Unlimited team members
Your online storeAI support agent
ExampleVisitor: Where's my order #4817?
Agent: I can check that. What email did you use at checkout?
Visitor: [email protected]
Agent: Thanks — that matches. Order #4817 shipped yesterday and is on its way. If anything's wrong when it arrives, reply here and I'll get the team.
What visitors ask
The questions your online store gets every week.
And how the agent should handle each one — from your own content, or by handing it to a person.
- 01
“Where is my order?”
Asks for the order number and email, verifies them, and reports the status from your store — read-only.
- 02
“What size should I get?”
Uses your size chart and product notes, and says when fit varies by style.
- 03
“Is this in stock in blue?”
Reads stock for the product variants in your catalogue.
- 04
“Do you ship internationally, and how long does it take?”
Answers from your shipping policy by region.
- 05
“How do I return something?”
Explains your return window and steps, then hands exceptions to your team.
- 06
“My item arrived damaged.”
Apologises, collects the order details and hands off to a person — it can't issue refunds.
- 07
“Do you have a discount code?”
Shares only offers you've published; it never invents codes.
What it does
What SuperBot handles for an online store.
Every feature is on every plan, including the free one.
Every featureAnswers from your catalogue
Products, stock, sizing charts and policies, with the source shown.
Grow your email list
Capture shoppers into Klaviyo, Mailchimp or Kit, or the built-in CRM.
Returns and refunds to people
Damaged items, exchanges and refunds go to the shared inbox with the full transcript.
Honest limits
What it should not do.
SuperBot answers from trained answers and your content first. When nothing approved matches and confidence is low, the chat waits for a human. Set these limits as escalation rules and trained answers before you go live, then test them.
- Never writes to your store: no refunds, cancellations, address changes or order edits — those are handed to your team.
- Order details are shown only after the email check passes.
- No invented discount codes, delivery promises or stock beyond what your store reports.
- Product safety, medical or legal claims about products come only from your own product copy.
Setup checklist
What to train it on first.
Point SuperBot at your site, then make sure these are covered. Most of it is content you already have.
- 01
Connect your store
Install on Shopify, Wix, WooCommerce, Squarespace, Square Online or Adobe Commerce so products and orders can be read.
- 02
Shipping policy by region
Carriers, costs, delivery times and international rules.
- 03
Returns and exchanges
Window, condition rules, who pays return shipping and how to start a return.
- 04
Size and fit guides
Charts per product type, plus fit notes.
- 05
Current promotions
Only the offers you want repeated, with end dates.
- 06
Handoff rules
Route damaged items, chargebacks and wholesale enquiries to the right people.
FAQ
Questions online stores ask us.
Something else about your setup? Talk to a human — a real person reads every message.
Which store platforms support order lookup?
Order status in chat works on Shopify, Wix, WooCommerce, Squarespace and Adobe Commerce stores once order lookup is connected. SuperBot reads orders read-only and verifies the customer's email first.
Can the chatbot issue refunds or cancel orders?
No. SuperBot never writes to your store. Refunds, cancellations and edits are handed to your team in the shared inbox with the conversation attached.
Does it work for stores with thousands of products?
Yes. It reads your catalogue from the store connection and trains on your policies and guides.
Can it send shoppers to Klaviyo?
Yes. SuperBot connects to Klaviyo, Mailchimp and Kit for email capture, plus HubSpot, Salesforce and Pipedrive.
How much does it cost?
Free is $0 for 200 conversations a month, Starter $25/month for 2,000, and Pro $60/month for unlimited. Yearly billing saves 20%.
Install
Put it on the site you already have.
One embed snippet works on any website; these platform guides fit this industry best.
- AI chatbot for Shopify
Native Shopify app with read-only order lookup.
- AI chatbot for WooCommerce
The official WordPress plugin works with WooCommerce stores.
- AI chatbot for Wix
Native Wix app with order status for Wix Stores.
Related industries
Try it on your online store's site.
Free forever up to 200 conversations a month, no card. Starter is $25/month for 2,000 and Pro is $60/month for unlimited — every feature on every plan.
