Wix chat alternatives
Best Wix Smart Chat alternatives in 2026
The best Wix Smart Chat alternatives in 2026 are SuperBot, Tidio, Crisp, Chatling and Chatbase. Smart Chat has no separate price: its AI replies spend the AI credits included in your Wix plan, and when they run out the chat switches to offline mode. Wix estimates up to 150 Smart Chat actions a month on Light and up to 1,000 on Business Elite, and says the numbers are not guaranteed. SuperBot's Wix app is free for 200 conversations a month and $25 for 2,000, with no shared credit pool to run down.
Prices checked on vendor pages
Why teams switch
Why people look for Wix Smart Chat alternatives.
Every price and plan detail below is taken from the vendor's own published pages — not from anonymous reviews.
One credit pool for every AI feature
Wix's AI credits also power the AI Custom Agent, AI Marketing Agent, AI Phone Agent and Wixel, and some features spend credits automatically. A busy chat month competes with everything else you use AI for.
Offline when credits run out
Wix says that when you use up your AI credits, Smart Chat switches to offline mode. Wix says top-up credits are not currently possible for Premium plans, so the route to more is a higher plan, and unused credits do not carry over.
Allowances are estimates
Wix publishes estimated Smart Chat actions per plan — up to 150 on Light, 200 on Core, 300 on Business and 1,000 on Business Elite — and states that the exact number is not guaranteed.
Be honest about fit
When staying on Wix Smart Chat makes sense.
Our assessment of fit, not a measured benchmark. If one of these describes you, switching may cost more than it saves.
- Your chat volume sits well inside your plan's AI credits and you are not using the other credit-based tools much.
- You want something that is already in the Wix dashboard with nothing to install or pay for separately.
- You mostly answer chats by hand and only need the AI occasionally.
At a glance
Wix Smart Chat and its alternatives, side by side.
Pricing models and entry prices as published on each vendor's pricing page in October 2026. Plans change — confirm before you buy.
| Tool | Pricing model | Starting price | Free plan | Best for |
|---|---|---|---|---|
| Wix Smart ChatCurrent tool | Pricing modelIncluded with a Wix site plan; AI replies draw on the plan's monthly AI credits | Starting priceNo separate price; uses the AI credits in your Wix plan (free plan: up to 30 credits a day, up to 120 a month) | Free planYes, on the free Wix plan, within its daily AI credits | Best forWhere you are today |
| SuperBot | Pricing modelFlat per workspace, unlimited teammates | Starting priceFree (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited) | Free planYes, free forever, no card | Best forA Wix site that needs a predictable conversation limit and trainable answers |
| Tidio | Pricing modelPlan tier plus separate quotas for conversations, Lyro AI and Flows | Starting priceStarter from $24.17/mo on the Annually option, 100 billable conversations/mo | Free planYes: 50 conversations/mo, 50 Lyro conversations once | Best forWix stores that want live chat plus visual Flows |
| Crisp | Pricing modelFlat per workspace with a set number of agents; $10 per extra agent | Starting priceMini $45/mo per workspace (4 agents) | Free planYes: 2 agents | Best forSites that need email and social in one inbox |
| Chatling | Pricing modelPlan tier metered in AI credits (0.5–25 per message by model); branding removal $35/mo add-on | Starting priceStarter $25/mo ($21/mo billed yearly, $250 a year) for 1,750 AI credits, 2 agents, 2 seats | Free planYes: 200 AI credits/mo, 1 agent, 1 seat | Best forOwners who want to build a custom bot on a free tier |
| Chatbase | Pricing modelPlan tier metered in message credits; branding removal is a $99-a-month add-on | Starting priceHobby $40/mo for 700 message credits (20% off yearly); remove branding $99/mo add-on | Free planYes: 50 message credits/mo, 1 agent; agents deleted after 14 days of inactivity | Best forBuilders with larger paid credit needs |
Prices in USD as listed on each vendor's site on ; taxes and add-ons excluded. SuperBot's plans are on the pricing page.
The shortlist
5 Wix Smart Chat alternatives worth a trial.
Ordered for a team leaving Wix Smart Chat. "Best for" is our assessment; every price links to its source.
SuperBot
Best for: A Wix site that needs a predictable conversation limit and trainable answers
A native Wix app with its own plan — 200 conversations a month free, 2,000 for $25 — that learns from URLs, pasted text, articles and Training Q&A, reads Wix orders read-only, captures leads and hands off to a shared inbox with unlimited teammates.
- Pricing model
- Flat per workspace, unlimited teammates
- Starting price
- Free (200 conversations/mo); Starter $25/mo (2,000); Pro $60/mo (unlimited)
- Source
- SuperBot pricing
Tidio
Best for: Wix stores that want live chat plus visual Flows
Free for 50 conversations a month; Lyro AI and Flows are metered on their own quotas.
- Pricing model
- Plan tier plus separate quotas for conversations, Lyro AI and Flows
- Starting price
- Starter from $24.17/mo on the Annually option, 100 billable conversations/mo
Crisp
Best for: Sites that need email and social in one inbox
Workspace pricing with agents included, free for 2 agents; AI usage has its own credit allocation.
- Pricing model
- Flat per workspace with a set number of agents; $10 per extra agent
- Starting price
- Mini $45/mo per workspace (4 agents)
Chatling
Best for: Owners who want to build a custom bot on a free tier
200 AI credits a month free, Starter $25; branding removal $35 a month.
- Pricing model
- Plan tier metered in AI credits (0.5–25 per message by model); branding removal $35/mo add-on
- Starting price
- Starter $25/mo ($21/mo billed yearly, $250 a year) for 1,750 AI credits, 2 agents, 2 seats
Chatbase
Best for: Builders with larger paid credit needs
Hobby $40 a month for 700 message credits; free agents are deleted after 14 idle days.
- Pricing model
- Plan tier metered in message credits; branding removal is a $99-a-month add-on
- Starting price
- Hobby $40/mo for 700 message credits (20% off yearly); remove branding $99/mo add-on
How to choose
Pick a replacement for Wix Smart Chat on your own numbers.
Run the same test in every tool you shortlist. Our free 20-case evaluation scorecard gives you the questions.
Find your real monthly volume
Count chats on your busiest month and compare it with the estimated actions on your Wix plan before assuming Smart Chat is enough.
Check what you spend credits on already
If other Wix AI tools use the same pool, chat gets whatever is left. A separate plan removes that competition.
Decide what a chat must produce
Answers only, or also leads, bookings and order lookups? Price tools on the whole job.
Test the handoff
Ask a question the AI should not answer and see what your team receives.
Migration
Switching from Wix Smart Chat to SuperBot.
SuperBot's Wix app can run alongside Smart Chat while you compare.
Install SuperBot's Wix app
Add it to your site and publish. Wix store products and orders are read automatically, read-only.
Add your knowledge
Add service, pricing, FAQ and policy pages by URL, paste any private text, and write Training Q&A for exact answers.
Set branding, languages and escalation
Match the widget to the site, pick from 35 widget languages, and set rules for when a person should take over in the shared inbox.
Switch off Smart Chat
Once SuperBot's answers check out, disable Smart Chat so visitors see one chat.
What SuperBot can learn from
- Public URLs — help center, product, pricing and policy pages
- Pasted text and documents
- Store products, stock and orders, read-only, on supported platforms
- Help articles and Training Q&A you write
What does not move
SuperBot does not import Wix Chat or Smart Chat conversations.
FAQ
Wix Smart Chat alternatives, answered.
Have a setup we did not cover? Talk to a human — a real person reads every message.
Is Wix Smart Chat free?
There is no separate Smart Chat subscription: Smart Chat uses the AI credits included in your Wix site plan. Free Wix sites get up to 30 AI credits a day and 120 a month.
What happens when my Wix AI credits run out?
Wix says Smart Chat switches to offline mode. You can set offline behaviour or answer manually. Wix says top-up credits are not currently possible for Premium plans, so more capacity means a higher plan.
Is Wix Chat the same as Smart Chat?
No. Wix says Wix Chat is no longer available to install on new sites.
Does SuperBot use my Wix AI credits?
No. SuperBot is a separate app with its own plans — 200 conversations a month free, 2,000 on Starter at $25, unlimited on Pro at $60 — so it does not draw on Wix credits.
Can SuperBot read Wix orders?
Yes, read-only. SuperBot's order connections cover Wix, and a lookup needs the order identifier and the customer's email.
Keep comparing
Related alternatives.
Test SuperBot on your own questions.
Train it on your site in minutes and ask the questions Wix Smart Chat handles today. Free forever up to 200 conversations a month — no credit card, unlimited teammates.